Nice store, have never had any issues for the years that I have been visiting. I recently started…read moredoing consignment there and they make the experience super easy and welcoming.

A lot of their stuff is in really nice shape, but more times than not it is cheaper (if not by a…read morelot) to buy a lot of the items on sale at their origin store than from here. For used things I just feel that they charge way too much and I have found many of the things they have for way cheaper shopping online and getting it new. Otherwise clean and well organized store

I was it there today and was very blown away by the way I was treated and there very poor selection…read more(pretty sure Walmart has a better selection) I went in looking for a IWB holster and was told that I would end up giving myself a sex change operation!! For a gun shop ran by COPS! That they would understand what trigger discipline is!! Very unprofessional and inappropriate! There prices are very expensive on what little firearms they do have. Also if u aren't a cop they treat you like you don't have any idea what you're talking about and are very rude when you correct them on the false information they give you!! 10/10 wouldn't recommend

Starting my post by saying that I am not usually so vocal about my opinions, but I feel as if this…read moreneeds to be addressed. I will not bring my business back to COPS, Inc, nor will I recommend this business to anyone else. I was looking to buy a firearm for hunting and training purposes and it was recommended that I go to this business from someone who has had good experiences with them. I purchased from COPS on February 24th, 2020 through their online store. I received confirmation for pickup within the standard amount of time. We went to pick up and had a fine time, no issues. The firearm started experiencing problems within the first few times I used it, training once per month, I noticed the first problem in May. I decided to return the firearm to be fixed under the manufacturer's warranty and dropped it back off to COPS on August 7th, which was a Friday. With Covid in full effect, we were warned that turnaround time would likely be a few more weeks than normal. I understood and we left with a firm "We will send this out first thing Monday morning." Everything seemed to go well, we dealt directly with Mike, he received the gun from us at that time. Problems with COPS directly did not begin until a few weeks later when calling to check back about the status of repair on the gun. At this point, we were directed to the in-store gunsmith, Jeremiah. He said he had not heard from the manufacturer, but would check in with them and we would hear back when he had an update. A week later and we still had not heard anything back from him. Calling back multiple times per month, it was always "we have not heard anything from the manufacturer, let me get back to you." Until January 5th, when we called to speak with Jeremiah again and the phone was answered by Mike due to it being before store hours. Mike said he would have Jeremiah call us back, in which he did, but what he said was unbelievable. He told us that the firearm was never sent out, "it was waiting on a shipping label and has been in back since dropoff." The offer that they gave us is to have this sent out "ASAP" to be fixed or replaced, in standard time, due to this gun now being recalled for a known issue that was what we were experiencing. There was no offer to expedite, nor any other compensation for our now-5-month-old-problem that had been pushed aside without any answers and told that our gun had been sent out when we dropped it off in August. When we called to check up with Mike a few days later, Mike was very adamant that Jeremiah was a completely separate business and it was no fault of COPS directly. That Mike was doing everything in his power to fix our problem. Shifting blame onto someone who looks and acts like an employee, who answers phones and questions directly coorelating to COPS, but isn't affiliated apparently. Within that phone call, we told Mike that with how long this process had already gone on, that if we could not get our gun back within a few weeks, that we would be returning for a refund. In which, Mike said "don't threaten me and treat me like an asshole, I dont take kindly to that." Today I received an update call from Mike telling me that the manufacturer had received our gun and it would be 4-6 weeks for return. I told him that I would like to start the return process to purchase another gun and he interrupted saying "that isnt possible, we have a sign saying all sales are final," which has never been brought up before. So when my husband called back Mike proceeded to tell him that there's no possibility of expediting our order with the manufacturer and we would have to wait like everyone else. After a very heated phone call, Mike told my husband to "get his head out of his ass," and when my husband told him that after we received our gun back we would not be returning to COPS with our business, Mike replied "Good, I dont need the headache." Im appalled by the lack of customer service and the blatant disrespect and disregard for the situation we have been put in by this company. Whether Jeremiah is a direct employee of COPS or not, Mike has him working in the building and is using him as a scapegoat for any potential business problems. I will do whatever I can possible to not let anyone go through this situation. I see that COPS has a lot of good reviews, which would have been my case if I had written my review right after purchasing. Unfortunately, this company lacks in every other aspect than being a good place to purchase a gun. Dealing with any problem is where this company lacks significantly

Excellent Customer Service. Excellent Prices. I've bought…read moreseveral in stock items from Jeff and have special ordered even more. Always very helpful, and friendly. If he doesn't have it in stock he can get it. Even with some manufacturer's expected long lead times it seems Jeff can usually beat those shipping estimates.

Cool thrift and antique shop that I'm surprised I haven't had a chance to stop into before…read more Unfortunately I showed up on a day that they were closing early so I just did a quick walk through to get a feel. I saw a good amount of things including clothes and jewelry that would make a more thorough trip next time I am in the area worth it.

A sweet little eclectic shop with great customer service. Huge selection from A to Z! Antiques to…read morevintage clothing. Prices were great and the help was willing to negotiate prices. A definite must experience place!

If you come to Rochelle, you need to visit Ray's. Great store with all kinds of personalities all…read morethrough the store. If you need furniture or anything else for your home you will probably find it there. It is such a cute shop and it is open on Monday when all other stores are closed.

Ray & Carolyn are unbelievably accommodating and friendly! Truly great customer service and fair…read moreprices!! Ask to see their catalogs for ordering new inventory. I will keep going back to them. Fantastic experiences with them, always!

Nicely stocked grocery and liquor store. The best part is the deli where you can get a great sub…read morecombo for a very good price. Much better than Subway or other chains. Meat and fresh vegetables are always fresh and appealing. Good selection of baked goods and prepared potato salads, macaroni salads, etc. Friendly staff, good prices, good deli. Not much more you could ask for in a locally owned store!

We always come here when we go into town. They always have all the essentials and then some. Pretty…read moregood prices on beer and alcohol. Food for the convenience is what you're really paying for. They have what appears to be an awesome deli with some great sandwiches and lunchmeat. We have not tried that yet but from the pricing and the looks of the sandwiches, I think we will be trying it next time we come into town.

Great little locally owned gun shop and theycarry a little of just about everything for hunting and…read morefishing. Great store, stop in and meet the owner and look at what they all carry.

Great independent book store and cafe I luckily came across while passing through downtown Dixon…read more Friendly staff and a nice selection of books to go with the good coffee. Would happily stop in again.

Nice bookstore. You'll probably find something perusing the aisles. I found a haunted book about…read morehaunted places in Aurora!