Best, most personable way to and from Ithaca, by far…read more The drive between Ithaca & NYC is a long exhausting one, but the overnight drivers tend to be warm and accommodating. I remember one time when my phone died on the 10:15 bus between Binghamton & Ithaca & the outlets were out. The driver spoke with me the entire way, so I wouldn't be bored to death. It was the best bus ride I've ever had. Plus, they drop off & pick up minutes away from dorms all over campus; so the convenience is superb.

Your driving is scaring the hell out of me. Dirty windshields with wipers that don't work make for…read morea scary experience as you realize your driver can't see a damn thing. The bus is comfortable enough but due to the scariness factor. I might not have any fingernails left by the time I get to NYC. It's gonna be a harrowing 5 hour ride.

My first time taking Amtrak. Todays trip was from Poughkeepsie Ny to Rochester NY . 5 hrs 23mins…read more Things were very just a bit difficult to figure out at first. Two live people at the station: one knew less than the other . When the Amtrak train did arrive up to the very professional looking conductor, and he told me my train would be there in just a few minutes and he was correct the train came. The young lady was very precise. She took my name off the list she said if I had to step in and walk to the left, but I kept on walking all the way to the end, but there were no empty seats, but it was fine I Only stood for 10 minutes until the next time the young conductor walked up to me and told me he would find me a seat and he did so at that point there was many empty seats and the seats were very comfortable. There is a plug right here for my phone the food was a little pricey, but it was OK. I expect that, it was so quiet and very restful and relaxing. Definitely a nice easy way to get to see my grandson. I will definitely use Amtrak again I May I say very affordable!

From Rochester to Syracuse, the ride was about 2-1/2 hours. A few more passengers boarded the…read moretrain. We were in the Syracuse station about 10 minutes before departing.

ABSOLUTELY RUDE BUS DRIVER. Me and a friend took the Greyhound from Syacuse to NYC and back to…read moreSyacuse never again... Driver was clearly on some type of substance or alcohol because he would yell and everyone for talking while the bus was silent. He clearly was hearing things. The bus we were on left the New York Port Authority at 2:20 pm with stops in Neeark, Binghamton and Syracuse. The bus number is 87248. This man clearly shouldn't be behind the wheel of any vehicle especially being responsible for many passengers. VERY disrespectful and very disappointing. We will never be riding with Greyhound again and I STRONGLY suggest you dont either.

Check out this email chain folks:…read more 3/17/19 Greyhound Lines Customer Service ifsr@Greyhound.com 800-661-8747 Dear Greyhound Lines: This letter is to both compliment and complain about service I recently received from Greyhound. The first bus driver on the attached trip from Syracuse to NYC did a great job; he was polite, helpful, and handles difficult passengers well. There was however an issue with the ticket; 1. I was never told I was transferring to a Coach line nor did it say that anywhere on the ticket. 2. The Coach line bus left at 6:50pm not 7:50pm like it says on the attached itinerary; Daylight Saving Time glitch in your software? 3. The above issues caused me have to sprint through the bus station as I almost missed the bus. Not a fun/easy thing to do when you are over 45! 4. I was not told there is no bus station in my destination city nor was I provided a list of stops. The Coach Line bus driver was beyond inappropriate. * He scolded me for not knowing there was no bus station, and refused to provide a list of stops + was not familiar with the area. * He tried to let me off a the first stop, after informing him I got a text message advising me where to get off, he yelled at me, scolding me for not informing him sooner i.e. "YOU ARE SUPPOSE TO KNOW THIS- YOU WASTE ME TIME!!!" etc etc (he ranted) I expected a much higher level of service from your company, and I am quite disappointed. Perhaps the first/Greyhound bus driver should be promoted to trainer. Fare and Scheduling internationalfare.scheduling...@greyhound.com RE: incident [ ref:_00D41V0Id._5002MokpIB:ref ] Mar 17, 2019, 5:01 PM (4 days ago) to me Hi Joe, Thank you for reaching our office, we apologize for the delay in responding to your email. Greyhound Lines, Inc., is committed to providing quality customer service and maintaining affordable prices. Input from valued customers such as you and your family will help us with this process. We appreciate you taking the time to notify us regarding your recent travel experience and we regret you had an unpleasant experience. In order for us to assist you further, please contact our Customer Service at 214-849-8966 so that you can properly relay your concerns and have it documented by the representative over the phone and see what they can do about this issue. We apologize but we need to refer you to the Customer Service because we cannot document your case through email. They are open 5 AM- 11 PM CST. If you have any additional questions please feel free to email us back or contact our Fares and Schedules Department 7 days a week 24 hours at 1800-231-2222 in the US or 1800-661-8747 in Canada. Thank you for your interest in Greyhound. Sincerely, Ms. Aralca My Reply: Fare and Scheduling (internationalfare.schedulingrates@greyhound.com) I called the number you advised me to call, told the whole story, then that person said they couldn't help me and forwarded to another customer service rep and wanted me to tell the story again saying that your reference ID is invalid. Now I have another complaint- I will print this and send it to you with a signature request.

our driver was great and punctual!! We would recommend for sure! He came at 4 am!! We will use…read moreagain next time we fly!!

Beautiful and great driver love the man great guy very safe driver I loved driving in the cabread more

Small and easy to navigate. Also easy to get to from downtown or most places in Syracuse, just a…read moreshort drive away. Located right across from Destiny USA and next to the regional market. Not many options for food inside (just a Subway, some vending machines, and a convenience mart - no more Dunkin since they opened a big one across the street.) A little hard to hear announcements. Overall though, fine. It's nice to have long-haul transport options like buses and trains when you don't feel like flying.

The train & bus station are combined into this center. A small, but ample seating benches in the…read morewaiting area. And also, tables to eat from Subway & Dunkin' Donuts. There is a small News store with a variety of items for purchase. I've been here several times and the area have always been clean. We arrived at Midnight, hungry from New York for a bus change and Subway was open. What a relief to have something more than burgers and fries to eat. Vending machines with Soda & Water, Chips, and Ice Cream are in the lobby.

Greyhound employee was polite and helpful…read more Place is clean Security officer and surveillance cameras but there is still crime- a witnessed a lady get her smartphone stolen because she walked to far away from it while charging; security officer gave chase but they made it off the property before he caught them- hopefully the police will use the surveillance footage to catch them I got a cup of coffee from subway at Noon and it tasted like they made it at 7am; next time I go to Dunkin' Donuts like I should have in the first place They offer free Wi-Fi however it kept disconnecting when I tried to watch a television show via Amazon Prime on my iPad so I ended up tethering to my iPhone Plenty of reasonably comfortable seating This review covers the SYRACUSE train station as well

Pleasant bus station, i pass here heading to Toronto, going to Caribania, Trailways bus is not far…read morefrom the area as well,

I waited 25 minutes. the app kept say they were arriving in 4 minutes the they cancelled my ride!…read moreTerrible customer service!

Taxis are falling apart. Most expensive cab company in Cortland. Prices are ridiculous. I will not…read moregive them my business. Rip off.

Our Daughter who is 16, was traveling alone to Chicago. We were really nervous about her taking the…read moretrain, in this current political climate. Especially, to Union Station in Chicago. She is a US citizen, but we still were unsure of what she would be walking into. Her train left at 11pm, and was due to arrive at 11am the next day. We arrived an hour early, per the instructions. The train station in Rochester is very small, and since we had our tickets. We discovered it really wasn't necessary to show up that early, at this time. We spoke to the conductor about our nerves. really nice, and put us at ease. Also, looking around we saw a lot of young people, traveling. Mostly college age. Usually train stations are sketchy looking places, but this is well lit. The staff is friendly, and seems trained really well. The only sketch thing that happened is a woman came in who appeared to be on drugs. She went to their window. She was not traveling with them. But they did a great job of quietly speaking to her with respect, giving her enough assistance to get her to leave. She was stumbling a bit and nodding out at times. They gave her directions, and told her to be safe. I could tell that they were not annoyed by her, but rather worried instead. She was an older woman. It put me at ease, they handled it quickly, and with respect to all people. The woman left, she was nice, and seemed appreciative of the advice they gave her. I didn't hear the conversation. But could tell some from body language. Our daughter left without incident. We had her on location, so we knew where she was at all times. She was met on the other side without incident. She did say the Chicago Union Station was huge, and when she first departed the train was a bit nervous, but saw her friend's parents very quickly. She said the ride was without incident and went well. I think she will be using the train more often, as she ages.

It took about 60 minutes to arrive at Rochester train station. A bulk of people stepped onto the…read moretrain at this stop. The conductor expects a full house. So far, a comfortable ride.