As with almost all the other reviewers, our experience with Big Rock was truly horrible and very stressful. I had to hire a lawyer. I mean seriously. I don't think they ever intended to finish our project. It was been 4 years of hell dealing with them. read more

We hired Big Rock to transform our backyard and quickly became frustrated. Our frustration was on 2 levels: 1 - The timing and lack of willingness to provide any timeline or end of project date 2 - Quality of Work. While the list is long, this is just a few small examples of what we have experienced. We signed the contract with Big Rock in May of 2021 (over 19 months ago) and it was represented to us that we would have a completed pool by the summer of 2022. The pool was completed in October of 2022, but as of today, there still is significant work to be done on our backyard. When asked to provide milestone or updates these were examples of the responses we received: "We don't do weekly updates." "I understand you want a detailed timeline and like I personally have stated and so has Russ, its not possible" We hired Big Rock to build a pool. The day that the hole for the pool was to be dug (February 15, 2022), we realized that no-one had come to survey for existing utilities (blue stakes). When I asked our project manager about this, his response was "I know blue stakes is ordered as part of your permit. I will follow up to make sure they actually came out." I noticed several days later after the hole was already dug that the survey markers were just now showing up in our yard. I called the 411 Utah and asked them when they had been called. They were called on 2/15 - the day the pool was dug - and the request didn't become legal until 2/17 several days later all the while the pool was still being dug. We also had Big Rock build us an outdoor fireplace. After having a fire in the fireplace 3 times, the interior firebrick started to fall out from the inside of the fireplace and cracks started to form on the outside grouted rocks (see pictures). Three months after having the pavers grouted, the paver tile grout has cracked and tiles are loose. (See pictures) A short time after water being in the pool, boot footprints became visible in the plaster and you can see exactly where the plaster workers stepped in the bottom of the pool. (See pictures) An electrical box (Brand Square D) was installed for the spa, pool, fireplace water features, and electrical outlet. In the breaker box, both commerical and residential breakers of different brands other than the electrical box were installed (Siemens, GE). The cover plate on the box does not securly cover the breakers and 2 of the 3 breakers have blown since installation. The list of challenges and frustrations is too numerous to list in this review. And after our experience, we cannot in good conscience recommend Big Rock to anyone and strongly recommend anyone considering Big Rock to reconsider. read more

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After hiring Big Rock in May 2021 to enhance our backyard, the lack of performance and unkept promises have left us beyond frustrated and seeking legal recourse. The straw that finally broke the camel's back was in December 2022 (over 18 months since signing the contract with them), we were told that the quarry that they were going to get the rocks to build the water feature and jumping platform into our pool no longer had the rocks and they were going to charge us $10,000 per rock to transport them from a quarry in Idaho. As outlined in their contract, we decided to scale back the project and settle up with Big Rock for the work had been started and eliminate any projects that had not been started on our job. They agreed that all unfinished work would be completed and that any warranty issues moving forward would be honored. We were told that an audit of all work would be done to finalize the estimate and any overpayment for work not started would be returned. Of course, then the holidays came and the excuse was made that their offices were closed and nothing could be done. On Jan 12, 2023 we met to resolve the outstanding issues. They started the meeting saying their understanding was we wanted to cancel the contract. We reiterated we had no intention of canceling the contract, just adjusting the estimate to the work that had already been started and removing all projects that had not yet been started. They then expressed a desire to finish the items on the estimate that we had removed and that surprisingly, rocks at the original quarry were now available. We were concerned about timing and the quality of their work on the remaining projects if we were to allow them to continue. We told them we would consider retaining them to finish the whole project if they could provide us with a definitive end date. Of course, they told us there were too many unknown variables to complete the project with a definitive end date. Therefore, we told them we weren't willing to move forward with the projects not yet started. We mutually agreed on the work that had been started and the items that had not been started and that after an audit was done on completed items, a return of overpaid money would be returned. Materials were audited and they promised we would get an audited estimate the following day and a return of funds would be processed. Thankfully, I demanded that I make a copy of the agreed to revised estimate because not only have we never received an updated audited estimate as promised. Subsequent to our meeting, It was communicated to us that the figure we had discussed in our face to face meeting (in excess of $125,000) was acknowledge and would be returned us, however, we have still never received a refund of over paid funds. After weeks of continually being put off and claiming their accounting and legal teams were working on resolution and determining an amount that should be returned to us, we approached Brandon Hatch, owner of Big Rock, about resolution, his response was he was no longer involved in those types of matters, but only worked on sales and design. This is ironic because after my wife posted a review online, it was him that responded requesting we reach out to him for resolution. After months of non-response and no indication of returning over $125K of overpaid funds, we reached out to him by going directly to their offices and were told by him that his attorney was dealing with our issues and condescendingly brushed my wife away with a wave of his hand. It was obvious he has no intention of any resolution of our issues. Since then, many deficiencies have surfaced: pavers not installed on a climate acceptable base, no flue in the fireplace creating a lighting hazard and discoloring of exterior rocks, non-functioning water features, footprints in the plaster of the pool, just to name a few. Although Big Rock claims they will address these issues, it has been over 30 days since these issues have been raised and we have never seen any communication or anyone come to fix these issues. We have received quotes from other contractors indicating it will cost over $50,000 to address the above issues. This leaves me to believe Big Rock is either incompetent or just derelict in performing their work as one would assume when hiring a landscaper, a basic understanding of the climate and types of materials and workmanship would be requisite to completing a job like ours. Save yourself the pain, misery, heartache, frustration and money and never hire Big Rock to step on your property! read more

Do Not us Big Rock Landscaping they take there money a do not finish Projects. Buyer be AWARE .

Beware! Big Rock Landscape are CROOKS! They added $18,000 on to our final bill and refuse to finish the job unless I pay in full. I've paid all upgrades in full along the way and made every payment on time. They have taken over 2 years just to do a backyard and every hardscape they did had to be redone due to poor workmanship. I've had to hire other companies to come in and fix their mess. They've literally dug up my yard and pavers not once, but TWICE looking for pipes that were misplaced! Then refused to fix the pavers they dug up! Again, had to hire someone else to come in and secure and grout our pavers. A large area of our side yard was originally quoted for sprinklers and sod, we later changed it to repurposed asphalt, a very cheap material. They are now charging us for both in that area and thousands for the asphalt. So crazy! They're own employees and sub contractors have nothing good to say about them. The communication between crews is a joke. They show up with no direction and no idea what to do hence the numerous mistakes and shoddy workmanship. I had to hire an arborist to figure out why our trees were dying. Some were planted in buckets, others planted too deep and not enough water lines, others planted in places that would make it hard to survive. We went off the great reviews we found on their website when we hired them. After doing more research we have found that most of those great reviews are family and personal friends. They can all be traced back to Brandon Hatch's (owner and swindler) Facebook page. The pools on his website are not done by him. He knows nothing about pools! read more

This is a very unprofessional company. They do not even deserve one star. Their response time is non existent. It took them over a year to fix my neighbor's gas leak. She quiet possibly could have died if they didn't catch it. Imagine if it were to have caught fire?! For your own sake, never use this company. read more

Stay as far away from this company as possible. They are inefficient, dishonest, and have terrible workmanship. I have watched my friend live through a nightmare the past two years on a project that should have taken a few months. The cost far exceeded the estimate, and my friend has had to redo things with different landscapers to correct the mistakes that were made. read more

I would like to make you aware of a dishonest local landscape company. After posting a Google review, I had several people reach out to me with the same experience. Big Rock Landscape are CROOKS! They added $18,000 on to our final bill and refused to finish the job unless I paid in full. I've paid all upgrades in full along the way and made every payment on time. They have taken over 2 years just to do a backyard, and every hardscape they did had to be redone due to poor workmanship. I've had to hire other companies to come in and fix their mess. They've literally dug up my yard and pavers not once, but TWICE looking for pipes that were misplaced! Then, they refused to fix the pavers they dug up! Again, I had to hire someone else to come in and secure and grout our pavers. A large area of our side yard was originally quoted for sprinklers and sod; we later changed it to repurposed asphalt, a very cheap material. They are now charging us for both in that area and thousands for the asphalt. So crazy! Their own employees and sub contractors have nothing good to say about them. The communication between crews is a joke. They show up with no direction and no idea what to do, hence the numerous mistakes and shoddy workmanship. I had to hire an arborist to figure out why our trees were dying. Some were planted in buckets, others planted too deep and not enough water lines, others planted in places that would make it hard to survive. We went off the great reviews we found on their website when we hired them. After doing more research, we have found that most of those great reviews are family and personal friends. They can all be traced back to Brandon Hatch's (owner and swindler) Facebook page. The pools on his website are not done by him. He knows nothing about pools! read more

Been working with Big Rock for awhile now. Had a lot of work done this last few years with my yard and an super happy with the work. Very high quality work, nice, friendly and very easy to work with. Office is easy to communicate with and keeps me updated with everything I had done. read more

Brandon Hatch will lie to you to get the job. He goes over budget and under performs. He went over 4 months on his time frame we got calls from subs and vendors because he didn't pay them. Beware read more