I went to the Symrna location over a week ago and was greeted by a very knowledgeable sales woman…read more There was no high pressure sales pitch and she understood I wanted to check out a few more places. Today I went back and purchase my mattress within 10 minutes. Kay you are phenomenal bc you understand your customers needs!

My wife and I stopped in here today looking for 2 twin xl mattresses. We spoke with Pam, the sales…read moreperson, who said she had been there 10 years and that she was also a manager. We spent a couple of hours in there trying out beds and we finally picked out the Beautyrest Audrina Plush Pillow Top. The pricing signs on all the beds were extremely confusing and I commented on that to Pam. My wife and I have spent most of the last month looking at beds from a number of different stores, so we were pretty well versed on the process and how pricing works. We were looking to purchase only the mattresses, without box springs, because we are going to purchase an adjustable bed frame (split king) from another manufacture (that Mattress King doesn't carry). Pam said that the pricing would be cheaper without the box springs. The pricing on the signs said that the mattress would be $450 for each piece. I had assumed that this would have meant that the price for the mattress and box spring would have been $900. So since we needed two Twin XL's she quoted us the 900$ for both mattresses (plus tax). We told her that we wanted to go to lunch and think about it, and spend a little time doing reviews on Mattress King (which there are hardly any). We decided to go ahead with the purchase and returned after lunch to finalize the deal. Pam closed the deal with us and charged our credit card the 900$ (plus tax) for 2 Twin XL mattresses. So she had plenty of time to think about it while we were gone for the 2 hours. We felt good about our purchase. A couple of hours later, after we got back home, Pam called us and told us that she had made a mistake, and that the owner had said that she couldn't sell us just the mattresses at the 450$ price. She said that the 450$ price was only if you had purchased the box springs as well in a set. Meaning that we would have had to purchase 2 sets of twin xl box springs and mattresses for a total of 1800$ (plus tax). She said that it was her mistake, and that they would lose money on the deal. She said the owner would sell us the mattresses only for 600$ each (so 1200 total for 2 of them that we needed), which was 300$ more than what we initially agreed on. Needless to say, we were highly upset. The signs are clearly misleading. No where on the sign does it say that you HAVE to purchase both the mattress and the box springs to get that listed price. In fact the signs say $450 for "each piece". We have been shopping at many other stores, and most of the stores will have the prices clearly listed as the price with and without the box spring. I knew these signs were confusing, that is why we pointed that out to her initially, and wanted to make sure from the beginning that we were getting the mattress "only" price. We also made it very clear that this was for an adjustable bed, so we would not need the box spring. Needless to say we were highly disappointed. I feel like this was a bait and switch tactic of some sort. Pam repeated over and over that this was her mistake, and that there was nothing she could do about it. She also tried to blame it on a car accident that left her with ADHD.. Whatever that means. A salesperson/manager as she claimed, with 10 years experience at that store, should be more than familiar with the pricing structure and how to put to the sale together. She also had 2 hours to figure out that she made a mistake before we came back to complete the purchase. Unacceptable. Truth be told, we would have probably still purchased the mattresses at the higher price, as long as we had been told that from the beginning. But this left such a bad taste in our mouths that we decided to cancel the order based on principal. I made it pretty clear to them their signs were confusing and misleading, and that it would be in their best interest to fix them. This all seems deceptive to me, and my wife and I will not recommend this place to anyone looking to purchase a mattress. We will choose to make this purchase at another mattress store, even if it means it is for more money. IMHO.. the mattress buying process and experience as well as the mattress industry is probably the worst thing I have ever had to go through as a consumer. The whole industry is pretty much geared to screw the consumer. I hope we find what we are looking for soon, because I would not want to wish this experience on anyone.

We went from a nearby competitor to Sleep Outfitters and it was a completely different experience…read more It was like going from a used car dealer to someone who wanted to solve a problem for us. Kristopher guided us through the choices available and we left with an excellent Kingsdown Sunham mattress. It's now 2 months later and it was clearly a great choice. 10/10 would work with him again.

The service was exceptional, Julie was fantastic! The selection was very large to choose from. The…read morecomplete experience was the best. The value was also excellent. I will continue to shop at this store for all my needs for sleep.

I saw a post on Facebook about a couch. When I inquired about it, I got a response with where it…read morewas located and that was it. After reading some reviews, I was a bit hesitant because people said when things went wrong, no one helped them once it was delivered...but their prices are good, so we figured we'd take a chance. We walked into the store and were greeted right away. They allowed us to walk around and take our time. We didn't have someone following us at a distance; they allowed us to look and were there when we had questions. After we decided, we went back and forth on a few details. Noah helped us and he was very nice and Billy (the owner) came and introduced himself. Long story short, a piece was left off our delivery. My husband and I went back and forth on the piece (he wanted it, I didn't), but we decided to go ahead and get it. When we received our delivery, it was not there. We looked at our receipt and it specifically said it was without that piece of the couch. We couldn't get ahold of Billy, our delivery drivers left (who were awesome) and we figured we weren't going to get it. We had absolutely no recourse because our receipt did not include that item, which we didn't notice until delivery day. Once the guys got back, they talked to Billy, called us and said it was absolutely ours, so we came to pick it up. The integrity Billy showed is beyond appreciated and noticed. From start to finish, everything they said they would do, they honored... not only in price and delivery date, but even with a small slip-up. We will 100% come back. Highly recommend.

These guys really tried and very helpful during the process. 100% recommend. Billy was more than…read morewilling to get the sofa here and I deeply appreciate it.

Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

We're new to TN and checked out Mattress Firm tonight to look for mattresses for our kids. We…read moreworked with Justin and he was fabulous. He was so friendly and helpful. We were looking for soft, relatively inexpensive mattresses, because they're for our kids, and he directed us to a great mattress in our price range and did not try to upsell us. We tried out the Purple mattress for fun, and our kids mentioned that they wished they could take home the Purple gel flex sample. Justin then went in the back and got us some samples of the Purple gel flex that the company had dropped off for the store so they kids could take them home and it made their day. Justin was awesome the work with and made our mattress purchasing experience great! Would happily recommend this store based on our experience with Justin!

Highly recommend this place ! Ask for Darviet aka "D"!! He is very knowledgeable and sweet! He…read moredoesn't try to sell u want u don't need and will give you his honest opinion.

We used to shop at Yard Sale fairly frequently and purchased 3 mattresses from this location in the…read morepast. However, during our last couple of visits, I've noticed their discounts becoming significantly less impressive... In fact, on our last trip, I Googled a few of the products out on the sales floor and discovered two of them were actually priced HIGHER at Yard Sale compared to retail! Resultantly, we don't frequent the Yard Sale stores much these days.

had a lot of options and a lot of great deals. I love that they have a lot of new nursery and baby…read moreitems as well as pet items.

Shopping for a mattress is stressfully and equivalently like shopping for a used car. You always…read morefeel like they screwed with you after spending thousands. The mattress industry really earned a greasy reputation over the years. The salesman at Sleep Outfitters changed my view. Buying a mattress and foundation from here is like shopping at an Apple Store. We only had a few minor hiccups on installation (see details below). However, based on my overall experience, I did not deduct any stars. An interesting point, I was not looking to shop at Sleep Outfitters. I was actually looking for another store and went in there by mistake. I never did make it to another store. PLUS, they take proper COVID precautions and we do not shop anywhere that does not take (through real actions) the pandemic seriously. The sales people were fantastic and patient as we explored going between a hybrid mattress with an adjustable foundation (base). As we just hit our 50's, w found a need to really invest in a solid solution to improve our sleep. They were not pushy and understood that I would not be making a $6,000 plus decision on an impulse and would need to sleep on it. Knowing that, they were still incredibly helpful. The store is very low frustration, well organized, and is like shopping very high end. The only issue we hit was with the installation. Delivery was very fast at just two days. However, when installing our tempur ergo base, the delivery team 1) did not screw in the legs all the way, 2) did not really fit the base within the frame appropriately (my opinion), and 3) did not fully install one of the under bed lights (different color temperature and left it hanging). The tech support from the store was great (thank you Austin) as he got me additional legs immediately. I managed to fit the bed better within the frame myself and I still need to resolve the under-bed light issue after I read the manual and do some research. Minor issues really. Just be on the lookout during installation. Overall 5 stars for sales, delivery, and post installation support. As an FYI, I do not personally know anyone who works at this store or for the company.

From the owner: Sleep Outfitters is dedicated to helping people sleep better by understanding individual needs and…read moreguiding each guest to the right sleep solution. Our Outfitters focus on comfort, value, and expertise to ensure every customer rests confidently and comfortably.

Discount Mattress was great! We had been searching for a good mattress everywhere and with no luck…read more We passed Discount Mattress and decided to check them out. So happy we did! Adam was great! He asked what we were looking for - firmness of mattress etc.. He showed us several mattresses, asking how they felt until we found the one that felt good for the back. He ordered it, delivered it and removed our old set. He was friendly, professional, helpful, and not trying to "sell" us. I appreciated that so much. Other stores were only interested in selling something. Adam brought customer service as well as a great mattress. And the price was within our budget!! I would recommend Discount Mattress and Adam to all my friends and family.

Friendly, knowledgeable, helpful, good selection, and the price was right! I will be shopping here…read moreagain.