We're new to TN and checked out Mattress Firm tonight to look for mattresses for our kids. We…read moreworked with Justin and he was fabulous. He was so friendly and helpful. We were looking for soft, relatively inexpensive mattresses, because they're for our kids, and he directed us to a great mattress in our price range and did not try to upsell us. We tried out the Purple mattress for fun, and our kids mentioned that they wished they could take home the Purple gel flex sample. Justin then went in the back and got us some samples of the Purple gel flex that the company had dropped off for the store so they kids could take them home and it made their day. Justin was awesome the work with and made our mattress purchasing experience great! Would happily recommend this store based on our experience with Justin!

Highly recommend this place ! Ask for Darviet aka "D"!! He is very knowledgeable and sweet! He…read moredoesn't try to sell u want u don't need and will give you his honest opinion.

Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

I buy all my mattresses from here! Have been for 10 plus years! Super affordable and quality…read moremattresses ALWAYS! Plus customer service is top tier!

Great staff! When I purchased a mattress for my father, and last minute couldn't pick it up, they…read morehad it delivered within hour at such a small charge. Couldn't be more pleased with this company!

I Wish they would Actually stick buy their word, and be honest in their sales tactics. Nicest guys…read morebefore you buy then go completely two faced if you have a problem. I came to them with a bad back and said I needed their best mattress that wouldn't break down on the edges. They showed me the Englander aloe Vera special mattress that would "never" break down on the edge. And they said it has a 15 year warranty. Well 4 months in and the side collapses, I call and the warranty says if there are any stains at all on the mattress it will not be honored, if there isn't a visible measurable sag of over two inches it's not honored. With no one on it, you can still see a dent, it's not two inches, but then you lay on it and the side buckles. They have offered no help and now my back problems are worse. If I was a wealthier man I'd sue them, other industries have Laws to protect buyers from bogus warranties. Example: if you put new tint or wheels on a car and the engine breaks down they can't say your car isn't under warranty because cosmetic changes do not effect the function of the car. But of course if I was a wealthier man I wouldn't have given my business to such swindlers. Want a good review Rick? Honor the warranty that you say it has instead of weaseling out of it with semantics and dishonesty. GARBAGE COMPANY!!

Wow... just left Mattress Gallery Direct to initiate a return for a mattress I purchased last week…read moreand ended up not needing so i never took delivery. They wanted to charge me 20% of the overall cost - roughly $100 - because they "held" the item awaiting my delivery the last 10 days. They ended up charging me only 10% - but still I had to pay $53 for an item that never left the store !! I told the manager he really should make that policy clear when someone purchases from them, and he said "it's written on the receipt "... Yep in the teeeeeny tiny fine print that NO ONE would ever bother to read or probably cant even see to read anyway because its written so small. The salesmen there are very nice and helpful... its not their fault. The mgmt there could care less about their customers and the store just scammed me outta $53. UGH DONT GO THERE !!!!! I'd rather pay more at a place like Sleep Number who actually care about customers and go above and beyond for customers' satisfaction... so... ya get what ya pay for at Mattress Gallery Direct. And that is a raw deal

Hey. I don't know anything about the furniture selection, or anything, but my 86 year old Mom went…read morethere and bought a few pieces for her move to a senior living facility. They were delivered as promised with the exception of one piece that was back-ordered. It did not get there for a while and we finally realized that it was not needed. With a call to the folks at Sanders (I believe the Owner's son, he cancelled the order and sent us back a check. I love when life is easy and happens the way you hope it would without the hassle and trouble. They were professional, personable, friendly and did what they said they were going to! I love the old school attitude toward fair business and treating people right. I will start all of my furniture shopping with Sanders from here on out. Thanks guys!!!

Thay have great costumer services!…read more They tell you a estimated time, and then deliver it even before the time estimated. Thanks for your delivery! so nice of you, coming up quietly. doing the job fast and neat and no mess thank you for your service and of course for the nice furniture!

Thank you Lynn's Patio Shop for you excellent service!! The cushions we ordered arrived in the time…read moreframe you gave us. They fit beautifully, and look fantastic!! It's like a whole new set!! We are delighted!!

Wonderful service. No pressure and pushing. Garrett was awesome to work.with and helped us to…read morefind the perfect patio set for our new home.

Mark Bennett and Brandon Brewer were very friendly and super helpful. Their customer service is…read moreexcellent! We went in looking for a couch and found so many different options. The quality of the furniture and styles they have through out the store are very nice. Glad we found this place and looking forward to going back to shop for more!

Joe B's went above and beyond to get me into a Power Lift Recliner at the very best price. This…read morefamily owned store cares about the Customer. I am very happy with my Catnapper Recliner, It's not only comfortable, and made with high quality materials, it was affordable and delivered and set up for me. I will be a long time repeat customer of this store. The commercial competitors just can't compare to friendly, caring and helpful local family owned bussiness.Thanks, Joe B. Anita

Stellar service and great prices. What else do you need? Their selection will surprise you, too, so…read moregive them a try! We ordered a mattress and it is very good quality.