Check their BBB complaints before considering purchases from this company!! We purchased a Gabi Bernhardt from this company a little over a year ago from a salesman by the name of Brian. We were informed that if we bought the cleaning package we could get the couch cleaned at anytime. We have a few dye stains that were transferred onto the seats which big Sandy's cleaning company that we paid an extra $500 to do so has turned down our claim. The sales rep is no longer with the company! Be mindful of shady salesman & companies! This debris absorbs dyes, dirt, dust etc VERY VERY easily! The $500 is non refundable, and can only be used as a store credit! Save your money read more

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We were lied to several times by Big sandy Chillicothe. I want to say his name was Blu or Brian. We were sent through Syncrony and approved but had asked for the other financing or cash. I dont appreciate being lied to. We love our merchandise but were also told if we purchased a package a warranty for 500.00 it would be cleaned at anytime or a store credit. I have called several times with no callbacks about our cleaning that was EXPENSIVE!!!! 500 bucks is a lot to just GIVE to Big Sandy. Do better!!! This is ripping off the consumer. We bought a couch and was sold the entire couch but after throwing away our old couch the purchased couch didn't come and now we had nothing to sit on. The manager said he could have seen only one part was available? So we sell half a couch to customers KNOWINGLY that it might not all come. read more

Good pricing. Wonderful contacts service is great. No problem. Online offline on sale. No problem. Quality is still there

We looked at 7+ furniture stores before we bought our couch. Eddie was the BEST! He was so laid back and helped answer all of our questions. The show room was AMAZING and had the most options. We will be back! read more

Big Sandy Superstore - Cincinnati - We love the couch we got! So comfy! - Furniture Stores Near Me - Cincinnati, Ohio

Tyler & Tom were FANTASTIC!!! Efficient, professional...and kind to boot!!! WOWZA! The delivery app with advance notifications, frequent updates, and even the ability to track their approach was amazing! They listened to where I wanted it placed (even adjusting twice for my "OCD"! ), and checked to make sure everything was working correctly! CANNOT RECOMMEND THIS EXPERIENCE BIG SANDY HIGHLY ENOUGH!!!! THANX!!! read more

Big Sandy Superstore - Cincinnati - Our new sofa & loveseat from Big Sandy!!! - Furniture Stores Near Me - Cincinnati, Ohio

We purchased a dishwasher from Justin at this location. Justin and the management team were helpful in getting us the right unit. We had some issues with our first purchase and upgraded to a better unit. The process took a while but we were happy with the new unit... I will shop here again... The Montgomery store is well located and nice. The staff are professional... read more

Mid September work order for bad pump in washing machine October 8 came out to see that the pump was bad said if he knew it was a pump he could've brought one Scheduled to return on the 24th to install the pump. Technician couldn't make it that day. They wanted to reschedule for mid November. Asked for a manager to call, they said they would return call in 24 hours, it's been 48 hours and have not heard anything The fact that they canceled the appointment and want to reschedule almost a month out you decide if this is good customer service read more

We went in looking for a fridge I liked. We were helped out by Howie. He showed us the fridge but decided to go a different direction. We ended up purchasing all new kitchen appliances. The price was right and I think we were fortunate to buy before tariffs kicked in. The bonus is that our new stove also Air Fry's. read more

Big Sandy Superstore - Cincinnati - New Fridgidaire Stove and oven with Air Fryer. - Furniture Stores Near Me - Cincinnati, Ohio

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a couch in November and financial paperwork from the store does not agree with the financial paperwork from their bank, synchrony. A general manager was rude. And they weren't willing to do anything to help me out. This is the second time that I have had problems with the store. Financial paperwork handed to me at the store states I've got a 12 as cash finance. Their bank synchrony sends me a statement and says I have to pay $50 a month. Nowhere in their paperwork does it state that I would have to pay $50 a month. The first time they swapped my purchase with another purchase which was $1000 higher than what my bill should've been. It took about a week to get it resolved. Had to have a person in the store do it read more

Ordered $5,000 Worth of kitchen appliances. Delivery was scheduled for 10 days. I was notified the dishwasher was back ordered. First delivery the refrigerator was damaged and delivery team was overly aggressive did not speak English and made the entire experience miserable. Second attempted delivery they got the time wrong so I wasted a second day at home waiting for them. Third delivery attempt they tried to bring a damaged already assembled used refrigerator and pass it off as new. I filed a claim with the better Business bureau which did nothing, I left negative reviews everywhere, so when they brought the refrigerator out the final time they took it apart brought it in in pieces and put it back together. I also received the dishwasher 20 days after I paid for everything... There is no chance I would ever shop at this store for any reason again. I would encourage you to never trust Big Sandy with any furniture or appliance purchase. read more

Just a friendly reminder don't do business with them. They do not service the appliances they sell. They will pawn you off to a service company for repair and you will end up taking a bunch of half days at work. Both companies are horrible at communication and the put the blame on each other and you get the shaft. Also they warranty in house so if they close the doors your screwed. All they care about is the initial sale. read more

Beautiful store, huge selection, fair pricing, employee owned so they care! If you can't find something here you're not looking hard enough, they have everything to choose from and can custom order to boot. No reason to shop anywhere else! Mattresses, furniture, appliances, lamps, and accessories. Even design services! read more

just now New My husband and I purchased a sectional in November 2024. We were given a delivery date and my husband waited all day for the delivery. No delivery was made. After calling to find out why delivery was not made, I was told there was an error and I was given a new date, which was weeks later. We then received our sectional and I am happy with our purchase. But, we were told on December 28th that we were going to receive a credit of $154.74 back on my Discover card due to a price change. As of today, February 20th that has not happened. I have sent numerous emails regarding this. Each time I was assured that they were taking care of having the credit issued. My last email was dated February 11, to which I haven't even received a response. I truly don't understand why issuing a credit would take almost two months. I am very unhappy and disappointed with the service we have received! read more

Visited the store, salesman was helpful & polite. No issue there. The next day I called to make a purchase with the salesman. He placed me on hold, came back on & told me the manager said they could not offer me the listed price & that they needed to update the website. He was apologetic, but offered no consolation or tried to negotiate on the price, which was now $297 more than they FALSELY advertised it for. Very disappointed. This had been a huge ordeal for us & we were excited to make this purchase & give Big Sandy a try. On a side note; they charge a delivery fee, but if you sign up for a service plan, they waive it. Buyer beware. Mfg warranty offers 1 year. Service plan does not start AFTER the mfg warranty ends, but right away - so you are paying for a year that you do not actually get. (A lot of places do this, including automotive industry.) read more