We recently purchased a mattress from here and so far I'm pleased with it. This is the 3rd mattress…read morewe've purchased from OMF in the last 9 years. One was purchased at their large Fairfield location and the last two at this Kenwood location. The first two mattresses held up very well. I still have the mattress we purchased 6 years ago and it's in great shape. We did purchase the mid range mattress this time - just a preference in firmness needed for a bad back. So - I do hope that it holds up as well as the last two mattress, as they were the top range. The salesperson was helpful in finding us the right mattress our needs - without being too pushy. The bed delivery was done quickly. They even helped to put on the mattress protector. Overall - we've been pleased with Original Mattress Factory.

Excellent sales, service and productread more

I recently got married and we were looking for a new mattress and bedframe for our home. I came in…read moreto the store the first time and spoke to a gentleman who just let me try out all the beds. Even with Covid they took all the proper precautions. He left me alone and did not bother me at all until I had questions about the different beds. This made for a really comfortable experience allowed me to have time to really consider each mattress. He told me a little bit about the company and how all the mattresses are made right here in Cincinnati and was very honest about the whole process. I went home and talked to my fiancé at the time and I definitely felt like this is someplace I wanted to go back to. So I went back and spoke to somebody new who also just gave me my space to be able to try out the bed I preferred again. We decided to pick one of the orthopedic mattresses with a medium firmness and we absolutely love it! It is so comfortable and we got it for a great price. We loved how all the prices were listed there in the store and there was no guessing or negotiating. Even during Covid we got it within two weeks. We also ordered a beautiful Amish frame which is super sturdy, simple, and elegant. We chose to have the furniture delivered to the door and not set up due to us being out of town and a family member receiving the furniture. It was great they were right on time and they called multiple times just to let us know where they were. There was nothing wrong with the mattress or the frame it was exactly as we expected. And they even called to follow up which was extremely nice. We would definitely recommend this company and this location to our friends and family! Thanks!

This is the best place in town to get great, brand new mattress at affordable prices. The staff is…read moreprofessional, friendly and knowledgeable. Delivery was quick, not just same day, but my delivery was immediately sent out. This is where I'm going the next time I need a mattress! I highly recommend this store, you will not be disappointed!

From the owner: Mike&sons mattresses has extraordinary mattress products that deliver a more…read more Tranquil nights sleep Where quality meets comfort thank you

These guys rule. No gimmicks, no games, they have all the name brand mattresses. We just bought…read moreour tempurpedic from them and they were excellent. Locally owned, honest, hardworking people. You simply cannot go wrong buying from the Mattress Monkey guys. They rule!

Cameran helped me and was really helpful and knowledgeable. I went with a clearance tempurpedic and…read moreit's the best purchase I've ever made. For too many years I was so unhappy sleeping on a leesa mattress and it was so soft and I hated it. I should have made the switch sooner. Cameran really knows the products well and gave fantastic customer service.

The team at this location exemplified customer satisfaction. There are many places in this area to…read moreshop for mattresses, but this place and the staff, including the folks who oversee this store, truly did a fantastic job of making sure I was happy. Highly suggested, and wouldn't shop anywhere else for mattress needs. Kudos to you all, and thank you so much.

New mattress delivered Wednesday. Delivery service was excellent from covering their shoes to…read moreperfect setup giving us time to clean the carpet before placing the new mattress. Love it. Didn't realize how much better we could rest. Since it is a both sides king, Original Mattress for a small fee will come a flip it. Great company, excellent product, and a return program if we don't continue to enjoy. Nice to know, but very much doubt it will be needed. Excellent knowledgable salepeople no pressure just the facts. Thanks Scott

I bought a thick "orthopedic" mattress. I told the salesman that I could not buy that mattress…read morebecause I had a bulging disc and needed support. He said that I could still buy that mattress even though it is thick because it would still support my back enough. It DID NOT provide enough support. It was too soft. I should have trusted my own instinct and never listened to the sales person. So I had to pay a lot of money to exchange the mattress because they, of course, have themselves covered legally. Big mistake. And it is too bad. I have bought their basic mattress before and it was a good value. But I would never shop at Original Mattress Factory again.

We shopped around at Mattress Firm, Ashley Furniture and Original Mattress Factory when looking for…read moreour new king sized mattress. Original Mattress Factory knocked it out of the park. Ed was so friendly and made the experience feel like zero pressure. We felt like people walking in, not dollar signs. Loved the fact that OMF is a local company, shipping from Fairfield. They have a great warranty that other companies didn't offer. Our mattress was delivered within days and we are very happy!

We've purchased mattresses exclusively from this company for over 20 years (family of four). This…read morepast purchase, I thought maybe it was a good time to comparison shop so we started at their Newport location and were met by a very helpful person. He told us everything we needed to know then let us explore. My daughter picked out a mattress but we left to check out a competitor. The other store was laughable in comparison with prices that fluctuated minute to minute. We left after 5 minutes before calling in our order from the Original Mattress Factory. The way they navigate the entire process has sealed us as customers for life.

Don't pay for the GoofProof policy! Not worth the paper it's written on…read more .Our loveseat cushion is separating in the center of the cushion and made a claim and they said it wasn't covered by our plan. Chair leg is loose and cannot be tightened and they also said it wasn't covered. Don't waste your money on Good Proof ins.

After shopping the 50 other furniture stores in the area we went in to Bob's just to say we had…read moreshopped everywhere.. That's where we met Jennifer, very polite and professional who didn't hound us to buy something welcomed us gave us a lay out and kept her distance allowing us to shop, she answered ALL of our questions was very friendly and caring explained EVERYTHING to us, we where short on time, so went back on Saturday to make our purchase. Again she and the Manager and the office staff ALL VERY POLITE AND FRIENDLY Very professional... We will be upgrading other furniture through out the next year or two and you can bet 100% I will be BACK To Bob's Discount DON'T let the name fool you this isn't Cheap furniture they've just eliminated all the mark ups of the BIG stores If you need QUALITY Furniture at DECENT PRICE Go see my FRIEND Jennifer Short she will take care of you

Me and my wife walked into the mattress store with no intentions of buying a mattress but we found…read moreone we really liked but was over budget. The owner there was VERY cooperative and worked with us to make a great deal on said mattress. I then told my mother about it as she is looking for a mattress. so if I'm recommending it to my mother than I'm gonna recommend it to anyone

I bought my first Kingstown mattress and I absolutely love it! The manager/owner was very helpful…read moreand extremely knowledgeable. I didn't feel pressure - not a high pressure sales at all it was actually an enjoyable experience for having to buy a mattress.