There will never be enough characters allowed to fully express the experience I had today with…read moreCameron (store manager). I only had to say once what I was looking for and within 5 minutes he gave me 3 choices. The most impactful was the suggestion of the queen size platform frame. As soon as I got it set up at home, the extra room for storage that he'd mentioned was clear. This felt like some kind of 'gift with purchase' because clearly this frame is a cleaner option (to a box frame) as well. Please visit this location and meet Cameron. He's incredibly attentive and kind and obviously overqualified to be anywhere other than head of customer engagement. The care and concern, coupled with his level of comprehension of a customer's need/s, is incredible. The money I spent/SAVED will never match what I received today.

My husband and I had a great experience. Our sales woman was very knowledgeable and nice.read more

Great people to help with making a decision on what mattress to buy. They walk you through ever…read morestep of the way.I will never buy my mattress from anywhere else.

The mattress I bought there is long been in the dumpster. Mattresses are one of the worst things to…read morebuy because we really don't see the guts of it. We can lay on it for the first time might be fine but later on down the road, it's not. I hate mattress shopping for that reason, there's no way you can tell her telling the truth.

The new management is amazing, I was able to get help right away on good quality mattresse! I felt…read morethat they really were trying to connect and they didn't care that my daughter was running around trying the couches. I definitely recommend coming to this store great quality and fairly priced. The store manager Andrew was very personable and answered a lot of questions and helped pick out the right items for me. I will definitely be going back

The furniture is cheaply made. The warranty was described to be replacement if anything happened,…read morebut once I submitted a claim, suddenly it only covered manufacturer defects. I was cheated. Never again.

!!!!!!0 stars !!!!!! AVOID THIS PLACE AT ALL COSTS! This…read morebusiness is full of lies! They will sell you an item that isn't in stock just to say it will be here in 6-8 weeks. But here's the kicker when your order doesn't arrive and it's been 12 weeks they will tell you it's the manufactur's issue and not there's. They also will keep telling you we have a truck coming on Friday and it seems to be every Friday but seems to never come. What a joke. Then they will try to offer you an old ass floor model at full price. lmfao. I can't stress enough how much of a headache this establishment is. Also to note 90% of there customer service is done by text messaging. This place is a scam !!!!! John Matarese needs to Investigate this place. Straight up liars!

I bought a couch this weekend from Roland at the West Chester location. When I originally started…read morethis process I was interested in a couch they did not have in stock and were able to provide me with some comparable alternatives. Upon arrival the process was smooth and easy, I got to inspect the couch we loaded up my truck and were good to go. Roland and the other employees helping were friendly and helpful.

Still one of my places for home good products. Lots of varieties for different spaces. Pricing is…read moreokay as it has gone up in recent years. I appreciate the staged rooms being rotated.

Very open and spacious for the dinning area. Drink and food tasted good. Overall a nice shopping…read moreexperience.

Great employee Derek Keeble. Took care of return due to not fitting in stairway to lower level and…read morethe new sale. The delivery and meeting time window was also fine!

Dont sell couches that factory will not honor problems. FF REFUSE to do anything. Do not buy from…read morehere

Let me start by saying that my wife and I shopped many stores for a mattress and the Original…read moreMattress Factory had the best price and best quality by far. The team that delivered my mattress and hauled away my old mattress scored a 10 out of 10. My low score goes to the store manager. She was an older woman with shoulder length blond hair - just so you know who I am talking about. We shopped the store in November and then went back the first week of March to place our order. The models of the mattress had slightly changed from November. I asked the sales rep about some of the features and differences between the old model and the new model. He struggled to answer my questions, and she came out of the back to help him. In my opinion she then belittled him, talked down to him and was verbally abusive. She kept telling him that he was providing me with incorrect information and that he needed to read what was on his spec sheet. She had him totally flustered. I have managed very large staffs for large companies and if any one of my managers talked to an employee like that, they would have been looking for a job the next day. I should have walked out and went to the Original Mattress Factory in Mason. Isn't it funny how one bad egg can spoil your opinion of a company?

We are loving our firm mattress. Well built, solid, will last for many years. We stuck a mattress…read moretopper on it just to add a little cush. Sales staff told you real information and was not pushy. They also explained their products with knowledge.

My wife and I shopped there tonight and bought a bed frame. It was a great value compared to other…read morestores we looked at. We worked with the owner, Gene to complete the purchase. He was very helpful and provide us with a lot of information about the different options he has. His warehouse is large, but his online selection is even greater. This is the third item we have purchased from here. We bought a couch a few years ago and all of our kitchen cabinets about 8 years ago when we remodeled out kitchen. I have been 100% satisfied with the price, service and quality of all of our purchases. I would look here before any other store. It is locally owned and how often do you get to shake the hand of an actual local owner of any store?

My husband and I just purchased a sectional on Thursday evening. We walked around and we're both…read morereally pleased with the selections available and I was absolutely in LOVE with the prices. I found this fantastic sectional with a large chaise and we purchased it immediately. I had seen this same exact sofa on marketplace used selling for $600 and this was not much more than that brand new in plastic! We opted to pick it up on Saturday rather than wait to have it delivered. After my husband and BIL picked up the couch and wrestled it through our tiny front door (our house is old. ) I realized that we had two right sides and no left. Something to keep in mind is this sofa has both a right chaise and a left chaise configuration. We got the right area facing chaise and a left area facing sofa. I called and left a message but unfortunately they were already closed for the day. I figured it would be minimum Monday before I could get any resolution due to short working hours on Sunday and needing to rent another truck. Honestly, Sunday was a complete cluster and these guys immediately turned my day around! I ended up needing to take my baby to the hospital and was there all morning. I didn't think I would have time to get this situation resolved as obviously baby comes first. Luckily we got discharged and I called around 12:30 and the man on the phone was so kind. He immediately said he was the only one in the store but he would call his boss and get my situation resolved entirely. By 2 pm these guys found the correct piece, brought it to my house, actually put it in my living room and took the incorrect piece back out. And they did all of this without waking the baby! I am honestly so pleased with the sectional, the options they had available, the value and most importantly the customer service. I can not recommend these guys enough, they have truly won me over as a customer for life.

Was visiting in Atlanta, my sister took us there...WOW! Makes me want to fly back there & rent a…read more U-haul truck taking my treasure home! Beautiful furniture, some slightly damaged w/ low prices, but nothing that cannot be touched up. Other items are brand new in boxes. Definitely worth a trip!

Beautiful items at great prices! I bought a compass table to be used in my Nautical themed theater…read moreroom. The cachet pot was SO beautiful; not sure if it will be used for a candle or flowers. This is s great store with something for everyone! The daily specials are the best deals; most other items are about 50% off.