Three years ago, in August 2021, I purchased a little over 7k of merchandise from Big Sandy's Superstore in Mt.pleasant MI. I bought a split king bed with 2 different mattresses and an adjustable base. I purchased new pillows, sheets, and mattress covers, along with a professional massage chair. I paid the full amount in cash when we checked out. Fast forward 3 years, almost to the exact date, and I had to make a claim about my purple mattress that is completely ripped on the bottom(underneath) part of the mattress and on the top of the mattress the entire left side of the mattress is completely separated. It has a foam side that is against the purple portion of the mattress. I filed a claim with Big Sandy's and Purple to get a new mattress. Purple agreed that the mattress needs to be replaced. I spoke with a staff member who told me I had a couple of different options. I could keep the mattress and do nothing,or I could exchange it for the same mattress, or I could bring in the old one and get 60% of the amount spent which would be $1340 out of $2200 and go somewhere else or last option would be pick out a mattress there and if it was more than $2200 I would pay the difference or if it was under the $2200 then I would get the difference in cash. I told her that I wanted to talk to my husband about it, but I was sure we would be in very soon. My husband and I went to Big Sandy's and talked to the employees there at the time and went over what I was told and that we wanted to pick out a new mattress. The employee we we're talking to said that she didn't know anything about what I was told and that they don't usually give cash refunds, they do store credit but I could go pick out a mattress and she would talk to someone else about it. I picked out a mattress that was quite a bit cheaper than the other mattress, so I would have a difference of a little over $800. We talked to the girl from check-in and I believe a manager of the store. We told him everything we were told previously from an employee over the phone, and he stated that they don't do cash refunds only store credit. I told him, but that's not what I was told. He responded that it didn't matter what I was told. I then said I have nothing I need for my home, nor do I have room for anything. I told him that I didn't want the mattress, but they were not giving me options. I told him I wanted my money back to go somewhere else where my mattress would last longer than 3 years. I told him I spent over 7k that day and paid over 2k for something that was completely ruined in 3 years. I also stated that I want to buy from a company that not only stands behind their products but stand behind what they tell their customers whether it's wrong or not. I said that regardless of whether the staff member was wrong, they should do what I was told and deal with the employee about the information that was wrong with just that staff member alone at a different time. The manager said he would ask a higher up what to do and also talk to corporations and see what they said. We were informed that they would call us and let us know. About a week later, they called us and told us that they still have to talk to corporate, but our options are either to keep the trashed mattress or pick out a new one and have store credit. I myself don't want to get anything from them, but what choice do I have. I can either sleep on a mattress that is ruined and deal with the pain from sleeping on it, or pick out a new one and hope that the new one lasts longer than 3 years. I will never go there again and I will tell anyone that will listen not to go there and waste your money because they don't stand behind their products or their staff. read more

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I needed a good firm mattress because of my bad back. I call Big Sandy and talked to Andrew Smith. He was very knowledgeable about all their mattress line. He gave me all of the things I needed to know about the mattress in question, including price and delivery. (I did all of this one the phone from down state) I told him that I would get back to him. I went and called other stores, both here up North and down state. To get prices and delivery and the same mattress. Turns out Big Sandy was the best on both. I called Andrew and placed my order. Now is was wait and see on delivery because every one else was longer than Sandy. Well. Sandy was right on target. They delivered when they said they would. I am very satisfied with my purchase and would buy there again. read more

Big Sandy Superstore - Furniture Stores Near Me - Mt Pleasant, Michigan

I went in to waste some time and even though I wasn't going to buy I was still treated with respect. They also have a lot of furniture to choose from with great prices. When I do buy it will definitely be from big sandy. read more

Great selection at all price points! Great delivery service and a very friendly and knowledgeable sales staff!

I would highly recommend this furniture store! They have high quality furniture and a great sales team! Great furniture at a great prices! Very pleased with the delivery and set up of the furniture! They took great care to not damage our home... Friendly and professional from start to finish! read more

Big Sandy Superstore - Sofa, love seat, and chair! - Furniture Stores Near Me - Mt Pleasant, Michigan

Outstanding customer service! Andrew was great to work with. I bought a Purple Plus Mattress, frame, and mattress protector back in November. After purchasing, I noticed the mattress protector was on a better sale on the purple website and emailed Andrew and I was refunded the difference. The Purple Plus Mattress also went on a better sale within 30 days of my purchase and I contacted Andrew. It took 1-2 months to get my refund for that because the staff who was in charge of refunds was out, but I got the refund. The people who delivered were also outstanding! My grandfather-in-law needed help carrying some lights downstairs and they helped him. read more

ordered couch when it was delivered the driver ran over my address pole and damaged my couch . i paid for extra warranty, 200$ they called white glove treatment. three weeks later they still haven't given me rest of my paid in full order told me they wasn't giving it to me and refuse to honor warranty's or fix the broken address pole . Carlos G the salesmans like to hand out his resume to potential employers calling the ppl he works with names and tells you how horrible it is to work for Big Sandy . Carlos has a very cringe demeanor. he is creepy ladies be careful. Melissa and Bethanie are both liars and will not honor warranty or help you there's a a word for them as well . shop somewhere else . they are known for this . read the complaints on BBB! I have all phone calls recorded and all texts and emails saved . big sandy is a big scam and rip off store . buyers BEWARE!!!! read more