I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.

Went for gear rental. Great group of guys. Everything was easy and fast…read more Very reasonable and opened an hour before Big Sky so I was geared up for first chair

Smooth in and out. Skis looked a bit beat up but worked fine. Easily handled my rental extension.read more

Terrible experience. Made reservations the night before and still waited 40 minutes. No…read moreefficiency at all. The process of getting in line for boots and then getting back in line for skis and check out was slow and confusing for most of us waiting. Returned demo skis and boots to try new set-up and had a hard time getting the attention I needed. Not managed well. Appears to be a bunch of college students hanging around while a few do work.

I am a beginner and this was my first time skiing this season. I didn't know what kind of boots or…read moreskis I needed and I have some foot pain issues. I made the reservation online. Garrett was the first person to help me who was super friendly and very patient and tried different types until we found something decently comfortable. I ended up coming back and having to get a size down which Ashley helped me with. The next day I was having shinbang and came back for an adjustment. Taylor put some foam things on the shins to make it more comfortable but it still wasn't so he got me a different boot that had pressure in different places and felt better. Ashley helped me with the skis for this new boot. Very appreciative of the attention and kindness of the staff at this location. :)

Jared was excellent. Bought Roxy ski boots that fit super well. Seamless experience and great…read morecustomer service.

This is a great local shop with friendly knowledgeable staff and great pricing . I bought a board…read morebinding and boots and my crew all got rentals. No wait and very attentive staff made sure we were happy. Will be back

Was a great spot for outdoor gear in Big Sky. I can't believe they are moving away. Bought lots…read moreof things over the years

From the owner: Black Diamond Equipment. Designing and constructing the world's best climbing, skiing & mountain…read moregear since 1957.

Long time client, first time post. We have been float fishing with Gallatin River Guides for years!…read moreWe have been fortunate to have the same guide year after year. Like this guide taught my youngest how to fly fish when he was little. We originally was going to go with Wild Trout Outfitters a few doors down but they were so rude that we left. We are so thankful we did. The staff is great, we love the guides, even the lunch they get is delicious. We cannot say enough about Gallatin River Guides! If you are looking for fishing, look no further!

While in Big Sky visited Gallatin River Guides for a half-day Fly Fishing trip. Extremely helpful,…read morepatient and great selection from head to toe in what our group of 5 needed for an outstanding memory! Price was right in line with what you'd expect and a great value. We had a blast, and everyone caught plenty of fish! Lindsay was our particular guide, a MT native, who went above and beyond.

Shedhorn has a great selection of shooting everything, shoes, outdoor clothing, ammo, everything…read moreoutdoors. Shedhorn makes every sport shop in Idaho Falls look like novices! We drive to Ennis a few times a year to shop at Shedhorn...

Absolutely fabulous store! I never drive into Ennis with out…read morestopping and picking something up. Definitely recommend you stop by!

The staff was very helpful and nice while my family and I were exchanging a jacket. Very welcoming…read morevibe right when you walk in the door, they even offer you a beverage! We absolutely will be returning. Although, they do have an amazing online return/exchange policy, it was so awesome seeing the product in person and being able to try things on.

Hands down the best in outdoor hunting gear Great selection of excellent products. Wonderful and…read moreknowledgeable staff.

We had a wonderful morning fishing the gallatin river! We were visiting from Florida and Calvin and…read moreJake were great guides. We had our two teenage boys with us and they were great with them making sure they knew what to do and made everything enjoyable. The owner jd is great and super kind and his dog hopper was probably my favorite part of the day

This was one of the worst customer service experiences I have ever had…read more I am a repeat customer, which made this experience even more shocking. We wanted to cancel our fly fishing trip because of bad weather (rain and snow), and the conditions were not what we had expected for a fishing trip. I called with more than 24 hours' notice, yet the owner insisted on charging a $500 cancellation fee. When I tried to have a respectful conversation and ask if there was any flexibility, especially as a returning customer, the owner became angry, started yelling, and actually told me to "suck it." I have never had a business owner speak to me that way. Having a strict cancellation policy is one thing. Treating customers with complete disrespect is another. The owner's behavior was rude, immature, and completely unprofessional. No customer deserves to be yelled at or insulted for asking a reasonable question. There are plenty of fly fishing outfitters that value their customers and know how to communicate professionally. Based on this experience, I CANNOT recommend this company and will never book with them again. Proceed with caution!!