1. Big Tex Gutters

1. Big Tex Gutters

0

Duncanville, TX

Big Tex Gutters

5.0 (1 review)
Closed 9:00 am - 5:00 pm

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Response time

10 minutes

Response rate

100%

Services - Big Tex Gutters

Gutter cleaning

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8 months ago

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Emiliano G.

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Gutter Tex

Gutter Tex

4.6
(9 reviews)

I needed larger gutters to handle the rain. I had a piece of my front gutter replaced, and the…read moreentire back replaced. Keith Caballero helped me understand what was needed to best suit my needs, provided an estimate outlining what we talked about, and provided a fair price. Note; they will not service existing gutters, they will tear out any existing gutters and replace, probably for the better. Day before delivery, the office reached out and confirmed the time that they would be arriving the next day. On day of installation, my doorbell rang at the exact minute they said they would be there. Jose (Joey) and Lido did a wonderful job with the installation. They even helped rebalance a part of a gutter that needed adjustment that wasn't supposed to be serviced. The removal/install/cleanup took about 3 hours. It would definitely take more time if you were having an entire house done. I am hopeful that the new gutters suit my needs. Even if they dont or if there is an issue, I am confident Keith and Jose can remedy it. I am extremely pleased with their service. Also i zelled to avoid a credit card fee. Do not be concerned with Zelle-ing the owner directly.

The business owner is either naivly misinformed or wants to hide facts. They are wrong and I have…read moreattached all proof for readers to judge for themselves I left this review hoping the owner would reach out, understand what happened, and use it as constructive feedback. Instead, the response doubled down without verifying the facts. Daniel, with respect -- you were either misguided or too quick to take your team's side without doing your homework. Either way, dismissing a customer's experience without investigation is not customer-first service, and that is a miss. To be fair -- response times were prompt. I just wish the responses had also been courteous and professional. Here is what actually happened: 1. I asked to reduce the scope of work to reduce the price. That is not asking for a discount. Those are two different things. Owner claimes I asked for discount. 2. I asked basic questions any homeowner should ask -- can I see your COI, and will you respond within 15 days if something goes wrong after installation. 3. Instead of answers, the first response mocked me for doing research. The second canceled the proposal for "asking too much." 4. One of my asks was simply: if someone gets injured on my roof during installation, I should not be held liable. That is not unreasonable. That is common sense. Screenshots are attached. I have nothing to hide. I genuinely hope other customers have a smoother experience -- but mine fell short, and I think that is worth knowing before you sign.

The Brothers that just do Gutters

The Brothers that just do Gutters

3.7
(3 reviews)

This review is long overdue, but now that we are in the rainy season, I'm extremely happy to have…read morenew gutters. This was a great company, and I would highly recommend them. The crew and everyone did a great job, but I will say that Freddy Hernandez absolutely crushed it! He took care of me throughout the whole process, start to finish, and truly went out of his way to ensure I was happy with the end product. Freddy originally came out to give a free estimate as I was looking to replace my entire gutter system. My intent was to hear him out, then compare pricing to other companies. Freddy spent a good 45 minutes surveying the house/gutters: used a drone to take ariel photos, up and down on the ladder taking measurements, etc. Afterward, he showed me all the pictures/findings, going into great detail to explain everything. I truly felt that Freddy was being honest with his recommendations. I anticipated a typical "sales pitch" and was waiting for him to try and convince me to purchase a bunch of "extras," but he didn't. I was really surprised that there was no pressure or gimmicks. Because he did such a great job and was super nice, I decided to forgo even looking at other companies and finalized my order with Freddy. The team was super communicative with the process and scheduling. No one showed up unannounced and the installation crew worked really hard and did a fantastic job! There was one small mishap - when removing my old gutters, a small portion of shingles were damaged. But, no hard feelings, I get that accidents happen. I told Freddy about it, and he immediately got it corrected (they sent a roofer to make repairs). The gutters look great and are holding up well, even in the heavy rain. There are no leaks and everything is working amazingly. Overall, great experience and I would definitely use this company again. If you're able to request Freddy specifically, I would recommend it. If he treats all customers this way, then I know he'll take care of you, and they'll do an amazing job

1st review I have ever left…read more I had install done and the team including the lead install manager did not complete as requested and left debris on the ground for me to pick up. they did come back out and correct issues. Now I have tried to set up estimate for other building. they have moved my appt one day back, and now I was just called they moved my appt back 8 days. called and there is nothing they can do??? they cannot handle the business.

Big Tex Gutters - gutterservices - Updated July 2026

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