Terrible experience! Refused to give us a contract ahead of time, lies a bunch and overcharged us…read more$180! Crew was nice but the company is terrible.
First problem: they promised they could disassemble (taking apart staples and all) our oversized couch and the crew would know how to do so. Lie #1. They didn't. Instead, they tried forcing it out the door and wasted 20 minutes before realizing we were right all along. Then, they said tough luck. I called management who falsely claimed no movers took couches apart. Lie #2.
Finally, they hoisted it out the balcony. It took another 15-20 minutes. That was fine, until they tried to say they're doing us a favor by not charging us extra! For a service they confirmed they could complete prior to contracting with us! Ridiculous.
Second problem: The crew told us that they couldn't take apart and transport our IKEA couch. After pressing, they said they could, but it would take hours at $180/hour. When the manager came, he and his son took it apart in 15 minutes. So, that was lie # 4.
Then, they told us that their credit card machine was down so they could only take cash or zelle. That was odd because when I called 3 weeks prior and asked for a contract, they said they couldn't take a deposit because their credit card machine was down. Hmm. I'm thinking that's lie #5.
Once we were at our new place, they stopped midway through because their manager told them not to move anything else until we paid. Odd, but okay, we were happy that we were finally on the last leg and willing to pay.
Except, they wanted 7.5 hours x 180/day when they'd only worked 5 hours! They had quoted us 4-6 hours, and noted that one of the hours would be calculated for the movers traveling from the first to second location. Now, they wanted 2.5 hours extra, not just one. I spoke to the manager and he said their must have been a communication but it's not his problem. He took out .5 because the crew took 'half an hour' for lunch, but refused to abide by the agreement, which I had by email but not in a contract. He said if we don't pay the full amount he was demanding, they would not give us the rest of our items, which were very expensive. That is illegal!
He was rude and threatening so we paid the amount he asked. But let's do the math:
They arrived at 9 and worked through 12 and came back at 2 and finished 3:30 pm (although they stayed a bit longer to breakdown boxes and organize their stuff outside our place.
9-12 = 3 hours , 2-3:30 = 1.5 hours , 1 hr travel = A total of 5.5 hours
They wasted 20 minutes on the couch, 10 minutes on the phone over the couch issue, 15-20 minutes refusing to move anything in while I argued with management at the end = 45 minutes conservatively with no work. (note that the crew came late so they must have taken longer for lunch, which is totally their right)
5.5 - 0.75= 4.75 hours SHOULD have been paid. Instead, we paid 7 hours!
Such a mess!
