David is rude and disrespectful and referred to me as "lady"!!!! I wrote another long review on google when I looked them up. They were dispatched by AAA. Horrible, Horribl, Horribl. There was an issue with my upgrade on my renewal and David said it's showing basic so lady you either pay us or you won't get your car and told the driver don't do anything and prepare to take it back. Of course I called AAA and now I have a problem because until the matter gets resolved I have to pay for horribl, disrespectful service from DAVID. I wasn't with the vehicle I was on the phone my mechanic said you don't have to talk to her like that. I start asking questions about who I'm paying because I didn't know the name of the compan. David says can you just pay so we can go! Excuse me!! So I asked David would you give your debit or credit card information to a complete ride ass stranger or company with none of their informatio. He said no, I then said well you need to answer my questions so you can go!!! As long as David is employee with Big Tow absolutely no one should use this compan!!! He is a poor representative of this business!! I work too hard for my money to be mishandled and disrespected and still have to pay $126 it just doesn't sit well with me at all!!!! I'm writing reviews everywhere including the BBB!!! Without paying customers and contracts "DAVID" you can't get paid!! Big Tow you can find better staff!!!! I'm "LIVID"!! read more

They tow cars that are not abandoned no signs stating don't park there. Scammers illegally towing cars and making people pay.

Worker bee David was very helpful in assisting me with a situation regarding my car. He explained insurance, tows, auto repair and I learned a life lesson too. I am grateful for his honesty, patience and compassion. read more

I called AAA Big Toe came work named Julian Taylor came out to assist me with what I thought was a running out of gas he quickly told me it wasn't that it was my battery. This was yesterday he stated he could sell me a battery for 240.00 I purchased the battery he install it and took my old battery a hour later my car stop again I called him back because he had called me on his cell phone he quickly said this my personal phone & hung up in my face I called AAA back to assist me sat waiting for 2 hrs for someone to assist me with my car The mechanic looked at my car said it was my alternator and that the battery in my car was the wrong battery and it was also a old battery! I don't know who owns this company but I know whomever does doesn't know there being represented in such a shady way! Please contact me I would like a refund not only does my car need a alternator it need a battery now to Thanks to your worker Julian Taylor read more

They are adding mileage to routes I have proof. AAA said I'm only supposed to get charged if the tow is over 5 miles . The route was 4.7 miles . I called the dispatcher he says every route on his end is over 6 miles . There is no way possible when on every GPS app says the route is only 4.7 miles . There are only two possible routes to my home from matteson to Chicago heights . I showed the tow driver . He confirms it's only 4.7 miles yet they wouldn't take my car unless I paid cash up front . AAA should not do business with this company . All the drivers always show up acting like they've tried to call you 100 times . read more

We bought a new Subaru Outback and 40 days later the battery died. Outback wouldn't start or take a conventional jump. Car was loaded and we along with sons family were headed out for a three day holiday. Subaru wanted to tow the car and take it to their their Orland location. Having reservations and events with specific times, this option wasn't feasible Called AAA and they sent Big Tows to help us out. They responded promptly and initiated the diagnostics and discovered the battery was faulty and wouldn't hold a charge. Purchased a new battery from them and they installed it promptly. When I needed backup information regarding the failed Subaru battery, they supplied me with the needed documentation. Will call on Big Tows again when n need!!! Subaru on the other hand won't stand behind their faulty battery. That's another story read more

I had a flat tire today and the driver from Big Tows (driver C2018 according to Toyota) who rescued me was very kind, flexible, and reassuring. Thank you! read more

If I could give 0 stars I would!!! They have a woman driving and she drives horrible. When I pulled up next to the tow truck she was on her phone. Very unprofessional and unsafe driving those big trucks. Talk to your employees about professionalism and safety. Reading past reviews, I'm glad I haven't had the need to use this service. Specially not a woman driving stupidly while on the phone. read more

Guys that responded to me today were awesome! I called and they were to me within 15mins!!!!! My husband hadn't arrived in the scene yet and they offered to wait and were very patient and considerate for a woman and child!!!! Thanks for having respectful and considerate men working for your company! read more

NOPE!!! I would not recommend calling this place for a tow. My son's car broke down and needed to be towed. This place was dispatched by the roadside assistance company. The driver said that he would be there in 27 minutes, which sounded great since it was 10° outside and there was no heat in the broken down car. I went to wait with my son and let him keep warm in my vehicle until the tow truck arrived. 27 minutes turned to 50, which isn't horrible in tow truck standards but in this weather, that could have been dangerous. We saw the truck coming from the opposite direction but were surprised when the truck started maneuvering to turn to go down a side street. We were honking and flashing the lights to get his attention, but he just turned anyway. After he realized we weren't there, he called to see where we were. We told him and said we were trying to get his attention and he said "Oh, that was you on the side of the road?" After the car was on the truck, we started the short drive to the shop, which was in the opposite direction to which we were facing. To turn around, the driver made a u-turn at the nearest intersection ON A RED TURN ARROW!! Once we got to the shop, which was closed with no one in sight, the driver came and stated "I'm going to put it right here next to this other car." Not knowing where he meant, I got out to see. "Next to this other car" was part of the driveway for the business. BEFORE he began to lower the ramp to offload the car, I told him to wait until I check to see if there was a better place that it could be left. He proceeded to continue his routine of offloading the vehicle anyway. While the vehicle was still on the truck, I asked if he could pull around the corner and leave it in a better spot. His response was "Man, it's f***ing cold out here. I came to the car and asked you where you wanted it before I started. I'm leaving it right here next to this other car." I called the number on the truck and whoever answered tried to state that the driver couldn't pull into the lot behind the facility because he might get stuck, which was a lie the driver had obviously told him because the lot had been plowed. Before I could respond the call was "disconnected". My son called a different number and the person we spoke to said they were writing the driver up but that seemed doubtful. Highly NOT recommended!!! read more

Big Tows - Towing Near Me - Crestwood, Illinois

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By far on of the best towing companies out here they towed me from Chicago to palos park. they arrived just after 20min and dropped it off b4 I even got home. Much appreciated read more

Big Tows - Towing Near Me - Crestwood, Illinois

My AWD BMW broke down and these guys were there within 15 mins with a flat bed. Great customer service. Highly recommend this towing business. read more

Big Tows - Big Tows flat bed - Towing Near Me - Crestwood, Illinois

They came out at 3 am to do a tow job. John Smith was very quick and efficient at his job. He did me a great service. Very professional and personable. There are no words for how much this meant to me. read more

I was in a bad accident, so I called big tows to help me, and they came within 30 minutes, the service was great and they even dropped me of right in front of my home. Thank you read more

Do not have them work on your car. Very dishonest!! They say credit card machine is defective and only takes cash. Make up all kinds of excuses and charge way too much money for repairs. read more

As a regional manager for a large trucking company one of my responsibilities is to find the best repair vendors that offer the fastest service at the best cost. When it is time to choose a vendor we always call several facilities for a cost comparison and "Big Tows" is always the one we choose. This family owned business is always there when we need them and never "nickels and dimes "us on the bill. The staff is very friendly and does what it takes to get us in and out as quickly as possible; we see it as if the equipment is down it is not generating income. We have used them for several years and will continue to use Big Tows for all our towing and repair needs. Sincerely, William Clark, Area Field Manager U-Haul read more

This is the worst towing company in the world. The other day my grandson called his insurance to have his car towed and this company was sent. When they got there, it was two of them and they told him his radiator was loose. They told him they would tow the car to their garage and check it out with a free diagnostic. My grandson asked if it would be the same charge to tow it home because he wanted it taken to our home they assured him there would be no more charge. Well, you guessed it they changed their story and wanted an extra $150 to bring it to the house. Not only are they bad people to do business with (as shown in other reviews) but they are scammers and the owner goes along with the scam. read more

very rude and dishonest. Took my vehicle Thursday evening said they would look at it by Saturday. Didnt hear from them until I called to ask about it Monday and they still hadn't looked at it. When they finally looked at it I decided I didnt want them to fix it it took them 2 days to bring my car out of the "shop". Was hung up on after I told them I was coming to pick it up today! read more

They had very clean truck and was especially helpful in my time of need the driver and personnel on the was very nice I'm thankful for their service read more

Not one star this company is a scam. Towed my daughters car on Saturday and said they would have their mechanic take a look to see what the problem was and the mechanical would call me on Monday. Monday afternoon still no call so I called them and was told it was the transmission. But again told me that the mechanic would call to see what I wanted to do. No call so I called them again and was told that they had some kind of emergency and that no mechanic was there could I call back in about 2 hours. Well I called another shop that worked on another car that I own to have them tow it to their shop. When me and my daughter got there we were told the car was not there that it was in Frankfort without permission had to call the police. This company tries to get as much money as they can get or keep your car. DO NOT USE THE COMPANY. read more

They don't deserve even one star. Their tow trucks look like they're going to fall apart. They are stinky nasty. Worst ride in a tow truck ever. They said that it would be 20 minutes to pick me up took them over two and a half hours. The office person was very disrespectful and rude. read more