I rented with them when it was Midway. Now it is REIC. You can't see their inventory on the website…read moreanymore. When you navigate to the Kalispell location and browse or search it jumps to nationwide and then states a the top "equipment may not be available at every location. " I picked up the phone and gave the toll free number a ring. Asked the guy who answered and he said and I quote, "I'm not sure if you can do that [look at local inventory]. I got the feeling my 5 minutes of website browsing made me more an expert than the employee. Put me on hold then said he'd have someone call me back "as soon as possible". Who doesn't know or have access to their own inventory? Weird and frustrating. Looking for a pallet jack and will have to call the local guys or actually drive to them tomorrow. Their entire business is equipment rental and it baffles the mind that they don't offer a way for customers to look nor do even the employees know what a location has ib stock.

I'm 50/50 on Midway, because I had one good experience and one not so good, so this review covers…read morethe not so good experience. I had called ahead and scheduled two pieces of rental equipment for a weekend job several weeks ago to prep for some concrete work. That Friday even when the equipment hadn't yet been delivered I called the store to see why not, and they weren't even sure. They called me back 10 minutes later and said, "We figured out why we didn't have the equipment. The guy who rented it before you didn't bring it back. Can you just do your job another weekend?" No "We are so sorry," no "We'll make this right," literally not even an apology. I had take a day off of work and planned for the concrete guy to come the following week, and had to cancel everything because they just didn't have the equipment they told me they'd have when I reserved it 5 days earlier. I may at some point give these guys one more try, but I feel like I can't trust them now. I ended up renting the equipment with Western States Cat and they were great.

I am reviewing the billing department where you have to pay your account. We get a bill via mail…read moreand it's paid as soon as we get it each month. We have spent thought at the Polson store. They recently went to a new billing system. They have not got it figured out yet. We paid with a check in the mail Feb 28 for a bill Jan 26-feb 25. The next bill we get showed outstanding balance from that period and current bill for feb26-mar 25. I called to see what happened and was told it's the post office that is a.ontj behind. I give her the check number and the date it was sent. She told me I could.oay online...well if I had known that but nowhere in their billing does it say that. She told me where to go in the website to find it. So I paid the current bill. So we go in April 15 and want to get some wood and were told that we have an outstanding balance so we can't charge anything. WTF? She said that like 10 other people have had the same issue. Now I think it's the billing department that is F'd up. So I call April 16 in the morning and again am told it's the post office , they are behind. I call BS, it's their new system that they haven't figured out. I guess we will drive a little further and go to Home Depot or Lowe's. I told them I am putting a stop payment on the check and waiting several weeks to make sure they don't "find" it and cash it. This better not show up on my credit report . Get your s$#t together people. Quit blaming your issues on the post office , really 6 weeks for the post office , own up to your issues and causing issues for customers..and they charged a finance charge for the F$#k up. Really we have spent thousands always paid immediately when we got the bill. You changed over your billing system and lots of checks missing and you charge us a finance charge after we called several times and you kept saying it's the post office??? So wrong

I rented a brush hog over the weekend. I wasn't sure how long I would need it. So I rented it for a…read moreday. The equipment was brand new and worked perfectly. When I returned it 2 and a 1/2 hours later, your representative was kind enough to only charge me for half day since I only used it for such a short time. I will definitely go back there for any of my rental needs.

I got 3 quotes on a new JD tractor. RDO in Kalispell Montana was the highest by 18,000 and the…read moresalesman never even bothered to follow up with us. Drove to Pape in Sandpoint and picked up our new 5090.

The crew was ready, willing and able to make me happy with an arial lift to cut poplar trees in my…read moreback yard. I needed at least 55' of boom on a pull behind lift. They had it with great help and advice.

During the storm that hit Missoula I rented many generator to run LoLo Hot Springs. Some we never…read morestarted because we couldn't buy cords to hookup to our panels and they are not open during weekend so had to pay for all during weekend and our power was returned at 7pm Friday night

Is there a way to give this rental equipment yard a -5! I went in to fill up my 5 gallon propane…read moretank and the guy at the office informed me that the price was $2.90 per gallon for propane! I had to ask again because I thought I heard him wrong! The Costco in Kalispell was selling their Propane at $1.74 per gallon, $1.16 per gallon less! And you know that Costco makes money on everything they touch! With that said, what does it say about the Greed at Midway Rental! My family has a home in Whitefish and we will not spend a dime at this place for as long as it remains in business! I am hoping that since they feel the need to make twice as much profit as their competitors that they go out of business very soon! DON'T MESS WITH THE LOCALS THEY PAY YOUR BILLS AFTER THE TOURIST BUSINESS DROPS OFF! I AM GETTING SICK AND TIRED OF THE GREED AND BAD ATTITUDE IN THIS COUNTRY AND I REFUSE TO FILL THOSE BUSINESS BUCKETS WITH MY MONEY! SO MY CHOICE IS TO SAY NO! STAY CLEAR OF THIS PLACE!!!!

I've had two occasions lately to come here. The service, friendliness, and helpfulness has been…read moreextraordinary! One time they gave me a great referral and today they helped me immensely. I'll give them my business any time I can!