While ordering only 2 drinks we were asked to repeat what type of drink we wanted 4 times for the 1st one 3 times we had to tell them if it was iced or hot. When we said hot they informed us they were out of hot lids so we switched it to iced (no biggie but why not tell us before?). For our 2nd order we also had to repeat what it was and if we wanted it hot or iced to which we ordered it frozen (wasn't asked either time if we wanted it frozen but other Biggbys always ask). When we got to the window we were told they were out of an ingredient for one drink which we told them it was okay. They then asked what the other 2 flavors for the drink was as they couldn't find it and we told them (no biggie turns out it was taken off the menu within the last month or 2). We paid then was told they were out of an ingredient for the 2nd drink. My husband picked a new drink and got questioned for all of the specifications again. Took awhile to get but I suspect it was just her there (no other customers in drive thru and I think inside was also empty). When we got our drinks they weren't labeled and our frozen was made iced and our iced was made frozen. I think this girl was new and might have needed more training and not put on solo. Also, maybe some new headphones or microphones if the employees are struggling to hear people order at the drive thru even after speaking up, slowing down, and saying 1 thing about the order at a time. Not mad or upset at the girl, I just think the location needs a bit more help. read more

Initial review of Biggby Marshfield , WI: I have been a Biggby customer for years. I prefer their coffee over any other coffee shop. I have seen it go through different owners and management. Of course when you are a customer for as long as I have been you are bound to see the good and bad. Recently I saw the ugly. My mom and I have been frequent customers of Biggby especially during Covid and after that as a break from the demands of her having an ill husband and me from having an autistic and severely anxious son. We really enjoyed our time together and our Biggby frozen drinks. Recently we went to the restaurant and did our normal order. We got up to the window and paid and gave a tip as we always do. We asked for a receipt for our savings apps. My mom noticed the receipt said no whip or garnish on one of the drinks. I kept peering in the window to flag a barista down. No one in sight. I am disabled so I took my rubber cane tip and tapped on the window. I didn't want to do that hard so I tapped a little harder on the metal shelf. I got a baristas attention and waved her over. I explained that the order on the receipt was wrong and wanted to let her know so that they didn't have to fix the order. No issues...drive on our way. When we got to our next stop I noticed a message from Biggby. The owner accused me of using a stick like object to bang on her place of business. I couldn't believe what I was reading. As a result of that, I was banned from her business forever. I did nothing wrong and was instantly accused of banging on her business. Couldn't be further from the truth. I went home and cried because of how I was accused and spoken to. She took away something that my mom and I have shared as a special time together especially since my dad died in January. Yes, there are other coffee shops. I just wanted to let people know what kind of person the owner is. She then tried to deface me on Facebook accusing me of not being accepting of the Pride movement. That is absolutely not true as I have close relatives who are gay and transgender. If you are not in agreement with her beliefs and views, apparently you will be blocked. Anyway, the coffee is usually really good. The inside atmosphere is a bit loud with the music, and so many of the baristas over the years have been super! However, a bunch of the good ones quit when the current owner bought the place. Because I was banned for nothing I did wrong, I give this Biggby a big thumbs down. **owners response** To anyone who has read this understand there are 2 sides to every story and this one has a crying 14 year old employee on the other side. Susan was not gentle at tapping a shelf. She banged on a glass window so loud it's on our security cameras. The employees who were working were scared and then berated by Susan. This isn't a one off instance. Susan likes to send in complaints about any younger employees to get free drinks after she has drank almost all of her drink. She has been a customer for many years and in the past has been banned but then allowed back when managers feel bad for her. We have had to warn employees about her behavior and make sure that her special drink is written down with exacting specific details. Way more than anyone else we have ever had. Now we do have many regulars with special drinks and have things they like a certain way and we always strive to make sure their drinks are custom. Unlike Susan, we don't have warn any of our employees about them. We don't have make sure an older employee who dealt with Susan before is the one to interact with her. We as a staff and store are tired of having to walk on egg shells around her and have decided for your sanity and our work environment we will not accept Susan as a customer any more. **my update** Update: Unfortunately when you put a review online the owner of the store can reply and say a bunch of lies about you. I have added some of the pictures I have sent Biggby in the past that are the supposed ones I drank most of and then complained. The point of the picture was to show the huge chunks of ice in the bottom which shouldn't be in a blended coffee. A few others were of thick slush at the bottom that we weren't able to drink. I also included a nice comment a barista made to me. There is a screen shot of my dog that Biggby posted on their Facebook. It was actually a video of my dog going crazy about going to Biggby because they all loved her and gave her pup cups. What the owner said about me was unprofessional and lies. She sent me several messages on my messenger threatening me. I had to call the police because she had me so rattled. I have never had an issue with any employee. When my dad was alive he used to order a "Nancy and a Susan" and got the biggest kick out of them knowing our drinks. read more

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Quite possibly the worst service from a coffee shop I've witnessed. Not only did they get my drink wrong but they had no desire to make it right. They also posted on FB a special offer on a drink for $2.99 and pretended that they didn't know anything about it. I even showed them the post. Avoid this place unless you're a sucker for poor service. read more

Not sure what this used to be called, but I like what it is now. Biggby is a smaller chain of coffee places, definitely pricier than its competition, but they have a nice variety of coffees and teas in various sizes. The largest size of most blended coffee or teas seems to be a 32 ounce size for around six bucks. If you can drink that much caffeine then you probably don't really care. The plain teas and coffees are priced in the typical range, but that's obviously not what they're noted for, here. In general, Biggby has something for everyone - both caffeine and caffeine free. I made several visits, varying my choices from the spicy chai tea to the latte to the hot chocolate. Consistent. Everything was consistent in taste and quality. The workers greeted me the minute I came in and save for one time, didn't overwhelm me with sales pitches for upgrades. Biggby also offers some light food options for a grab-and-go. I didn't try the anything, but others near me seem to enjoy the food. The man at the table next to me said he usually stopped by for the double meat bagel. It looked good, too. read more

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Terrible. We went to enjoy a coffee and have a conversation. The music was so noisy and strident we couldn't even hear ourselves speak. First, the staff were politely asked to reduce the volume, then, more "firmly". When that failed, I asked to speak to the manager, who told me that if I "wasn't happy, I was free to leave". So much for customer service. I left with a booming headache. Try the "Uptown" on the main road near the Boulevard. read more

Biggby can be described as your average coffee shop. It's in a convenient location. The staff is always super friendly! They have tasty drinks and snacks. read more

I've stopped by Biggby a couple of times now on my way through Marshfield for work. It's a nice coffee shop and a good place to take a break from the road and get a beverage. For a coffee shop it's a little on the pricey side, but nothing terribly out of the ordinary. Two issues I've encountered: 1) No almond milk for coffee drinks. I understand this is related to nut allergies and I think it's actually great that they're conscientious about that potential issue for their customers, but it does mean I can't get my favorite option. 2) It can get a bit loud. Both times I've stopped in it's been to take a break after a long drive up from Madison and prepare for meetings. With even a few patrons passing in and out of the dining room it can end up being difficult to have a quite conversation. On the plus side, the drinks I've been served have been prepared really well and the menu offers a lot of options. I haven't tried any of the pastries, but they look very good. To be honest, I'm right on the border of a 3 or 4 star review but I'm bumping up to four primarily for the excellent and friendly service I've received here. There's nothing extraordinary about Biggby Coffee, but it is convenient, customer friendly, and consistently good. read more

It has proven a chore to find a coffee shop that works for me in Marshfield. All have good but then there's the 'not good'. Biggby's is no exception. Good: nice and cool on a hot summer day (unlike The Daily Grind where they must believe AC isn't warranted) drinks are fair I suppose prices are in the ball park near other shopping so I can make one bike trip and do it all Not Good: I have to lock my bike to the cigarette butt thing out front as it's the only option no real food options the staff spend the last 30 minutes complaining about their jobs (loud enough for me to consider going and asking if they could keep it down), cursing, with kids present, ridiculous for sure So, what are my options? Here with these things listed above or the Grind 'sweat shop'. I think I will save myself some money and just have a cup at home. read more

This is where I go to get my caffeine fix, or just relax and use some wifi. Fast and friendly service is always a plus. They could use a little larger food menu, but their Bragel's have never let me down. If bagel sandwiches aren't your thing the muffins and Danishes are also delicious! read more

Very nice comfortable place to sit down read do homework or work off your laptop. The coffee is fine. It's nice

Favorite coffee stop in town! The Baristas are always willing to make a customized drink or ready to help find the perfect flavors for you. My dog also loves that he gets a treat when we go through the drive thru. read more

Pretty quiet here right now. I think someone could come out and spiff the place up, clean off the tops of the tables and sweep the floor. The coffee in the carafes is cold. No magazines or newspapers to be seen. With a little initiative the place could sparkle and feel more inviting. Employees seem barely engaged and taciturn. read more

I very much enjoy Biggby in Marshfield. My family always makes it a priority on our shopping trips. The customer service is always amazing, and the product quality is even better. Today I had the African Autmn Tea latte, very good I stonefly recommend it. Just make sure that you ask for your recite. read more

great coffee, but my gosh is it expensive! be prepared to drop 5 or 6 dollars on a coffee! read more

Place has improved significantly since opening. Very friendly staff, good drinks (still pricey), and the place is always clean and well maintained with short lines. read more

I have tried other places like Starbucks, etc. but by far Biggby Coffee is the best!! I have never had any major issues. If by chance my drink was made wrong, the baristas fix the issue right away & compensate me for their mistake. (Like giving me a larger size than what I ordered). I have & will recommend Biggby Coffee (all locations in central Wi: Rib Mt., Wausau, & Marshfield) to anyone! It is by far the best coffee, hot chocolate, teas, sandwiches, muffins, etc. around!! You definitely get your money's worth. read more

Although the prices of the drinks are a little on the high end, the coffee is addicting. The atmopshere is bright and pleasant and the employees are really friendly. There is a great e-ward program where you get coupons in your e-mail each week for bogo and other things. Free wifi is a bonus and I like that drinks can be made any way you want! read more

Very good coffee and very nice people. It's also a nice place to sit and do some computer work.

I was there yesterday 12/20 and wanted to use the coupons, the girl couldn't add up the price of 2 drinks, had to do them separately , said it was about 12 bucks,said I couldn't use the coupons for blended drinks, never gave me a receipt, this was outrages price for 2 small drinks that should have come to 2.48 plus tax. Coupons states upgrades avail. Won't be back!! read more

biggby coffee is the best!!!! way better than that crap they call starbucks and no it is not pricier than other coffee chains employees are the best very friendly. read more