The worst Doctor's office I've ever been to. Employees are more worried as to where they're…read moreordering lunch from instead of helping patients. No follow through, unorganized, customer service is zero on a 10 scale. It takes months to get them to do a referral correctly. I've been waiting on physical therapy for five months. I have an authorization in my hand and still can't get it right. So stay away from DR. Lopez and his terrible staff. Do yourself a favor and just don't call. They are that bad!!!!

I went in today expecting a quick visit and I was so impressed..... the new doctor is awesome!!!…read moreShe is relatable , humble and wants the best for her patients.... No ego whatsoever!! Doctor Oziel Nassif is awesome!! I'm very impressed with her knowledge and the tools she gave me to help heal myself!!

Orchard medical specialty center I personally love this place I drove from Chico cuz I love it that…read moremuch I see Dr Kevin Weber the orthopedic surgeon and the nurse practitioner Natalie Peterson they even have same day appointments like you can just walk in you might have to wait a half hour but they always see me they have x-rays on site ans labs too! Xlnt staff 10 out of 10

Laid back to a frustrating level plus their 10 minute cancelation policy is infuriating- when you…read moreare stuck in line, then can't check in on time because of the patient in front of you taking too long. That shouldn't become my problem. My second missed appointment because of the check in process. I'll be looking elsewhere for care.

We found out taking a very sick baby to this hospital is not going to help, as they do not have…read morepediatrics there. I would have been more understanding if the DR advised fir us to take her to UC Davis the night my daughter brought my Grandbaby in, but he didn't and sent her home. He did test her for the rihnovirus and rsv which came up negative. 2 days later she was worse, I called this hospital and an amazing nurse told us they would transfer her to US Davis if we brought her in anyways if she needed more than what they could do for her and told us to drive safe on our way there. So we took her right away, she is in ICU getting amazing care! She has HMPV virus which also went into the beginning of pneumonia and a UTI and she's only 10 months old. My daughter said the DR at Orchard tried to take care of the baby, but was not equipped to do so. Maybe instead of sending her home, advising to go to UC Davis would have been sufficient enough for us because we did not know where to take her to get her the help she needed and we were just reaching out for help 8r advice. I have been to this hospital for myself and they went over and beyond to help me, but infants or children, take them to UC Davis if really sick.

this hospital is extremely horrible to people of color. I came in with pnuemonia and have severe…read moreasthma to the point where I was on life support because of it. I literally can't even walk without having to stop and catch my breath let alone finish a sentence I've pressed the nurses button repeatedly and they've yet to send a nurse i been here all day and still havent heard back from the doctor or the results from X-ray, I also started my menstural here and asked for a pad and they never gave it to me I had to have Them delivered from door dash. Nurses are garbage doctors are straight shit don't even waste your time coming here .

This company seriously needs to work on their customer service. The girl who helped with my packet,…read moreI think her name was Nikki, was very rude and impatient with me. The building is beautiful and the enrol process seems okay but her customer service left a bad taste in my mouth.

Everyone is professional and caring. Excellent patient…read morecare. Wait time is short. Easy to get an appointment

This review is specifically for the Covid vaccination program in building B…read more I have only good things to say about the way this Sutter is managing vaccinations. Appointments are made through the patient portal. There's no waiting when you arrive and ample parking. There is a specific entrance and separate entrance which feels very safe. When you enter (with a mask) you're asked some screening questions and asked to sit socially distanced in the hallway. Less than a minute later, the nurse took me to a station, verified information and gave me the shot, absolutely painless. The nurse gives you an information sheet, and the vaccination record, which you need to keep in order to get the second dose. From there you enter another room where chairs are placed 6 feet apart and are cleaned often. You wait for 15/30 minutes depending on your personal health history. (Free WiFi, so no problem there!). A tech checks on you to ensure there are no effects and provides you with and information sheet. Then another tech comes by to schedule the follow up appointment. I was assured that those that receive the first dose are assured the second dose due to strict record keeping of inventory. Everyone was super nice, so many questions were answered kindly and repeatedly, as ma y of us had the same questions over and over. The nurse told me not to massage my arm to allow the vaccine to disperse at the appropriate rate. The day after I woke up with a bit of a sore arm, but nothing that impaired my ability to work or parent. I'll post a second review after my next dose. I received the Moderna vaccine and was incredibly pleased with my entire experience!!

The service is fast and very efficient.. had an appt at 11Am, I came in by 1055am. And was seen…read moreshortly.. wow. I'm surprised. Use to back then, I had an appt at certain time, and j don't get seen within 15-30min later... That's definitely a first... Can't wait to see for my follow up on my rectum appointment.. I hope I don't have Ebola. Namm sayinn..

Came into the clinic for a physical and drug screening and although I did wait a while, the MA was…read morevery friendly and apologetic about my wait time. I came in as a walk-in so I can understand that. When the provider did finally see me he was friendly, quick and thorough.

fraud, total fraud, no professionalism. do not go there. do not waste your money and time. they…read moretook my money and refused to provide service. they ordered wrong tests and i had to pay from my pocket. i called the receptionist, she said they will refund me but the guys said "they don't do that. i disputed, and waiting for my bank.

I'm very disappointed with the service my mother received from this office. I understand that…read morethere is a pandemic right now. This office would not even do an online visit with her. She had pneumonia, the doctor would not even talk with her by phone. She was admitted to the hospital, the hospital never heard from her primary Dr. Brown. She was told to contact him, he never responded. Boo Hoo on you, so much for the hypocrite oath.

In Oct 2020 was in ER, ICU Trauma Wards 6 weeks then 4 weeks in…read moreSacramento Mercy Dignity HP for reconstrucion surgery then back to Enloe Trauma Ward till Nov 30, I had a rare flesh eating virus that took 10 surgeries, followed by two reconstruction surgeries, and one last Ostomy Surgery in May. They saved my life. and Dec 2025 went to ER having a AAA aniurism bleed out that saved my life again, had imediate surgery just hours later both times they saved my life. I owe them allot. Nothing but good things to say about the Hospital doctors and Love the Nurses.

Terrible service. Went to prompt care and sat there for over an hour. After being seen they…read moreadvised me that I had an emergency and needed to call ENT right away to make an appointment. I called Dr Stewart's office and told them the situation and they told me they couldn't help until referral came over. over 3 weeks later & they finally called after knowing it was an emergency for an appointment. I went to Oroville ENT & they rushed me in the same day. way better service!!

The doctors and the staff are great. The Ampla infrastructure not so much. They have some pretty…read morestrange rules. You cannot have two medical appointment in a day. So for example if you are seeing a LCSW you cannot also go to Express care and have a urine test for a bladder or kidney infection. Too few resources spread out too thinly. If you are on Medicare and Medicaid for some reason you are exposed to this? Medicine has become a pay to play proposition. And the HELO app that patients have to use make appointments and receive test results is subpar. The communications with patients is also sub par. The AI virtual assistant makes getting anything done in a reasonable amount of time frustrating. Messages and fax communications from specialists in the community sometimes can take can take weeks. This is healthcare? More like HELL care. And it is not the fault of the clinicians or the medical support. It is the fault of the executives in the organization itself. If someone told me that this organization is being run by a private equity firm, it would not surprise me.

I've generally had good experiences with the actual service here, but the…read morecommunication setup and administrative side leave a lot to be desired. On the day of my 11:30 AM appointment--and after already receiving multiple text and call reminders--l got a voicemail from a representative named Heather at 8:08 AM simply saying, "I'm calling regarding your appointment, call back." Naturally, getting an unexpected, vague call just a few hours before meant I assumed the worst--that my appointment was being canceled. To make matters worse, their phone system does not use extensions, forcing you to navigate an automated phone tree and wait on hold for a live person. After a grueling 40-minute wait, I finally reached someone who informed me the call was actually to confirm my appointment. Why couldn't the representative just state the purpose of the call in the voicemail in the first place? Having to spend 40 minutes on hold just to clear up a confusing message is incredibly frustrating. Please fix your phone tree and train staff to leave clearer messages!

Visited December 22nd…read more This hospital and ER are very small. I had to pick up an elderly friend because she needed a ride. She said her wait was minimal! She was treated kindly which is very important ( I have done 2 long tours as a missionary in West Africa so good care along with dignity and respect go a long way!) I am not a patient nor have I ever been here as I do not live in this area but the inside looked clean and she was well taken care of! Btw..it's behind the police station and Burger King. Thank goodness I had gps!

Don't have any faith in the ER department of this "hospital" but thought how could they mess up a…read moreblood draw. Well they certainly didn't leave me with quality care. From the highly unprofessional conversation by the ER staff I overheard during my check in, to the bruise/bump I was left with after my blood draw. The ONLY upside was they were the only facility open for lab work on a Saturday.