The manager (I believe he's called Brian) and staff were rude and dismissive. They acted as they…read morethey were doing me a favour to sell me an item I was interested in (I did not purchase it). Also, there were some discrepancies between the quality of the item and what I later learned. Prior due diligence is important before purchasing something at this store. Finally, all the warning signs about their display cases are phony. I accidentally touched the surface of one and nothing happened. Reading the manager's response to their negative reviews makes it obvious he spends more time refuting the reviews and shaming the reviewer rather apologizing for his behaviour.

I highly recommend Ferro Estate & custom jewelers. They were so wonderful to work with my husband &…read moreI were highly satisfied with our jewelry & our purchases. I'd definitely buy from them again & I'd recommend all my friends & family to go here! Thanks for all you help & support! Elisha

Small shop with fantastic personal service. Would consider traveling several hours to buy here…read moreagain over other stores.

Thank you Ara 1000x over for my stunning ring..there are no words to describe how happy I am with…read morethe result. You're professionalism and expertise made the transformation of a 25 year old dated and tired ring into a beautiful and modern gorgeous ring!!! #bestjewlerever#bserkos#stunningring#25years

Mazzarese Jewelry design is a local gem! They do repairs, marvelous custom work, refurbishing and…read moreredesign of old jewelry, wedding sets, and unique jewelry of their own. Silvio is a master jeweler who also does lapidary. They have workshops and classes, too. We are lucky to have this shop right in town!

From the owner: We do repairs and jewelry design since 1982.read more

They broke my wedding band their phone number never works in the store did nothing to repay me or…read moreeven help me with a new onei still had to pay full price to get my band back I will never go there again and u should not either I use Eaton,s from st albans v5 by mail and they are great to work with

Local artisan jewelers offering a variety of original and estate jewelry, and a nice sampling of…read moreother artists as well. There is something for every budget. They offer custom work (including wedding rings), cleaning and refurbishing, redesign, repair, watch batteries, and a fascinating selection of works in silver and high-carat golds. Friendly service, too!

As an intermediate watch collector, I find myself visiting Eaton's Fine Jewelry fairly often--for…read morebracelet adjustments, battery replacements, and the occasional question (or many). Every time I walk in, I'm treated with patience, professionalism, and genuine kindness. They never make me feel like I'm a bother, no matter how many questions I have. In fact, they consistently go the extra mile to help me understand what I'm working on and make sure I leave with exactly what I need. It's rare to find a business that combines expertise with such a welcoming and customer-focused approach. The team at Eaton's Fine Jewelry truly stands out, and I highly recommend them without hesitation.

My engagement ring (family heirloom) broke in three different place, so at first I took it to a…read morejeweler in Stowe who quoted me over 1k to rebuild the shank, and refused to fuse it back together. I took it to Eaton's, and they gave me the option to rebuild the shank for around $600, or have it welded together for $300 (along with securing the prongs and resizing, all in platinum). We chose to have it welded (would like to keep it as original as possible), and it came back looking as good as new! Will absolutely be returning for all our future jewelry needs!

Great jewelry store! They are so friendly and helpful and have beautiful pieces! We found just what…read morewe were looking for! We'll definitely be returning!

I was greeted immediately when I entered the store. The staff were friendly and professional. I had…read morejust come from a terrible experience at Periwinkles where I was not even acknowledged so I am most appreciative that Payson & Stoughton associates were very helpful and personable.