Yikes. The customer service here is pretty much APPALLING.
Now, I understand Bike Barn isn't catering to the high-end consumer (obvious with the "60% OFF EVERYTHING" banners that seem to be a constant decoration) ... *but* the price difference between here and other bike shops does NOT make up for the embarrassing service.
In my "logical" mind, Bike Barn was the ideal place to pick up some bike accessories as this type of purchase doesn't require 'expert' advice and would be cheaper with all the '60% OFF' promotions.
How very wrong I was. Not only was the selection poor (I was after a USB rechargeable tail light), the prices were HIGHER than the locally-owned bike shop down the street AND I was downright ignored while in the shop (okay, slight exaggeration - one man asked me, "Do you know what you are after?" and when I said "Yes, a bike tail light" - he vaguely pointed me toward the back of the store).
If that's what you call Customer Service, I give up. Bye Bye, Bike Barn. read more