Saturday August 9 2025 2;30pm THORNHILL LOCATION. Purchaesd a lock today. asked if i could use the washroom. went downstairs and door was locked and i knocked on the door,as anyone would do! So this is when things got interesting, man in his 30s tattoed up filipino who works there starts saying hey bro hey bro aggressively why are you knocking on the door bro hey bro. iam 60yrs old and i felt very uncomfortable with this aggressive posturing! Needlessly to say I will not be purchasing items at Any Location MOVING FORWARD! I will also be telling all my friends to stay away! read more

I got great service looking for an aftermarket brake light. Very impressive selection. I got a Lezyne Strip Drive Pro Alert 400 worth every penny. It is amazing. The light is first rate. read more

This bike shop is just a scam operation. They do not stand behind their products which are substandard. Worse they try to sell you items that are not necessary and they recommend repairs that are not necessary. I even caught them adding repairs to my bill that they did not do. Ray tried to scam me and the owner Aarif did not help me when I complained. Avoid this shop if you don't wish to be scammed. read more

I'm very disappointed in their service. I've been dealing with Bike Depot for 10 years and have always got great service. the last couple of times it hasn't been great. The last visit they didn't do a good job at all. Sorry Bike Depot but you've lost me as a custome. read more

I'm super grateful for their service. My bike broke many times and they fixed it every time. Super accommodating with any and all repairs, great communication, always done within a timely manner, at a great price, and always have materials in stock. read more

I went to fix two flat tires, the guy charged me double labour ($20) for each tire, I was going to buy a $500 pair of shoes and decided not to buy them for this. I went last year to Wheels of Oakville and the guy only charged me for the tubes and fixed for free the tire after I bought $200 shoes. That is a really bad business strategy, I will not return to Bike Depot, I prefer to drive the long way to Oakville but leave my money with people that give a better customer service. By the way, despite of wanting to buy the shoes the guy was going to charge me $150 plus for a fit test, the guy at wheels of oakville would do that for free if I bought the shoes. Business strategy! read more

I really like this store for it is main advantage: friendly patient staff ! they are welcoming, answer your silly questions with a smile and infos. Their products are not cheap, but are not way above the market either. I tuned up my old bike for a 100$. very good service. and I am considering buying a new bike from them now. They have 5 years service for free and good financial plans. Con: I wish they sell Giant and other major brands as well. read more

Bike Depot - The Store from Yonge St side. heading north. - Bikes Near Me - Thornhill, Ontario

The guys know what they are talking about, the guys were very helpful and knowable. During the last 3 years, I have purchased and maintain 4 bikes at Bike Depot. Getting an advice and the support when I need it. read more

The owner is a great guy, and there is one employee who stands out, however the rest (that I've dealt with), are annoying, don't really know what they are talking about and often seem like they don't really want to help you. The straw that really broke the camel's back, was getting my bike back after a tuneup, with a flat tire and shifting issues. I actually had to argue, to get the tire replaced, because the initial claim was that this is how I gave it to them (if I did, why didn't you offer to fix it, if you are doing annual maintenance?). It would suffice to say, I had my shifting issues fixed elsewhere. I will still occasionally be back for some accessories, simply because they are the closest to my house, and they carry some products I'm interested in. Won't take my bike there again. read more

I bought my new bike here a few weeks ago. I was looking at buying a low end bike at Canadian Tire, but didn't see anything that I liked after 2 trips. When I went to the bike store, they had a few good options in the $500, which blew away any offerings at Canadian Tire. They sold me a solid hybrid bike for $500 with tax and did the full setup for me. It's a good deal considering they offer free tuning and adjustments when you need them. If you are looking for an inexpensive bike, I think it's worth spending the extra money to go for a quality bike. read more

Worst customer service, there website said a part was available and in stock. After waiting outside for 15 mins before store opened was told they did not have part. They offered no help in finding part at other stores and a way of me getting the part without having to drive around the city all day. I was told I could purchase it online and it was not available. They tried to blame COVID sorry you had months to update there website and stock. Will never shop or recommend this store. read more

I purchased a new bike online and needed to get it assembled once it arrived. I took it to Bike Depot and got everything done quickly and hassle free. They helped me to carry in the boxed bike, helped me to pick out a water bottle holder and kick stand (without being pushy to buy the most expensive ones) and were friendly, professional and efficient. My bike was ready by early the next day and they let me try it out before paying. For assembly, tuning, kick stand, water bottle holder & a water bottle I paid a little under $100 - very competitive pricing as I called other shops for quotes. When I need a tune up or any other accessories I will definitely head back to this location. The store is also well-kept with a lot of biking accessories available for sale. read more

Recently I had a problem with my 2015 Specialized Roubaix bike and took it in to the Bike Depot for repair. The bike had developed a noise in the bottom bracket and we assumed it was the bearings. The bearings were changed and the noise was still there so we looked a little more carefully and found a hairline crack in the carbon fibre frame behind the crank. Big Concern. The guys at Bike Depot sent the frame to Specialized to have it evaluated and sure enough it was replaced under warranty. I can't thank the guys enough. I went from having a bike with no frame to having virtually a new bike. This was all done quickly (less than 10 days) and inexpensively. To top it all off the mechanic ended up loaning me one of his personal bikes to use until the situation was resolved. Great job guys read more

Had an amazing experience at the Thornhill location. I'm a first time road biker so I received a lot of help and recommendations for my first bike from the owner and staff. You can really tell the staff know their stuff. Picked up a bike, shoes, and a custom fit. Will be coming back for sure. read more

If, I could give it less then a star, I would. Went there for an easy quick brake fix. I ended up paying nearly $20 more for each brake, then the other store which I use regularly. At the time, I could not because they moved locations. Not only that, I got two big new scratches on my brand new $1000 US bicycle :( When I got my bicycle, on the way to home, my front tire got flat! That was no accident. They just wanted to suck out another $24 if not more as far as I remember. Being the naive and good guy I did not say anything at the time. The worst part was when I got home, after nearly 3.4 miles. I realized that The front suspension fork, where the rim and tire attach to the front fork, paint got totally chopped off on the outside, because who ever opened the luck to get the rim and tire out and in again, did a careless job. Not only that, under the frame of the bike where the crank is, also got a very big scratch, due to whoever took the bike down the stairs and back up again hit the edge of the stairs inside the store, since the store has downstairs where mechanics work on the bicycles. Whom ever worked on the flat tire, installed the front tire backward, Hint: Tire Tread are backward!!! You call yourself a mechanic? Even me who is not familiar with bicycles that much would know that. And I am not a mechanic. SHAME ON YOU GUYS. A happy customer is a returning customer. Unfortunately, not this one. P.S. You guys have lots of high end bikes, including one that sells for $5,000 US and you guys are selling it for $11,995 Canadian. Talk about ripping people off, and rising up the profit margins for yourselves. I guess, I can not really blame you for that, because they are idiots out there with lots of money in their hands and no common sense, after all if they had half a brain that was working, they would buy a car or motorcycle for that price instead. You guys are a shyster of a bike store. Also, that black carbon fiber bicycle, which you had in your store screen, marked as new for $5,000, was previously used. You guys did a very good job at hiding the chopped off part of the carbon frame, by putting a black carbon fiber tape over it. GOOD LUCK GUYS, BECAUSE YOU DO NOT KNOW HALF OF RIGHT BUSINESS PRACTICES. After all, I learned from the best. BUYERS BE AWARE!!! read more

Great customer service. The guys are really knowledgeable about the range of bikes. They also offer 5 years of free bike tunes.

Really nice family that own's Bike Depot. They are friendly and know their bikes and their business. Really have nothing negative to write! A good business with good prices and good selection to boot! Hope people check them out, they're located on Yonge Street up around Steeles. read more

This past year I participated in the Ride to Conquer Cancer and got hooked on cycling. I transitioned from being a decent athlete that cycled for fun and exercise from time to time to a more serious rider. Bike Depot was the right store to help grow with me - both in terms of equipment and knowledge / customer service. Firstly, I researched the bike I wanted, and before pulling the trigger spent considerable time chatting with folks at all the go-to shops - Sporting Life Bikes, Gears, etc. I even looked at picking up a bike in the States (before the dollar tumbled!). Bike Depot had more high end bikes in stock than these others stores and their prices were meaningfully more competitive. Secondly, I must admit, I was flying somewhat blind on this new purchase. I generally knew what frame and componentry I wanted, but was reliant on the sales person for guidance. Arif was incredibly knowledgeable and helpful . Not only did Bike Depot have the bike I wanted at the right price, I arrived at the closing time and he spent an additional hour+ chatting with me. He probably wouldn't appreciate me promoting late arrivals, nonetheless, this knowledge / customer service was appreciated. He even asked other guys in the store for their honest opinions on things in front of me to give me comfort I was getting the right advice. When I picked the bike up, I had an hour+ fitting session. The bike has been great and I cant wait for this snow to melt! Finally, and in the theme of being a newbie, for ongoing service and accessories, Bike Depot was been terrific. These guys answer emails promptly, have all the accessories you'll ever need, and you have a personal dynamic with your bike shop. I couldn't have been happier with the Bike Depot experience. - Andrew read more

This place is great. The service and quality of everything here is out of this world. Aarif is stand up guy and is true to his word. Pavel represents the business with professionalism and kindness. For me BD is somewhere I could just hang out and chill. No rushed sales pitches. Knowledgeable staff. Anything I wanted I got without question. Any dumb question asked was answered in kindness. Aarif, you gotta give Pavel a raise. The service was amazing. Even though it is a 40 minute drive from home, I will come here for all my cycling needs. The 2016's are in. I saw about 15 new boxed bicycles arrive the other day. You have got to check this place out. I have 5 years free time up service. The bicycle fitting was done perfectly and was included in the bicycle price. There is free parking out front and at the side of the business. They take cash, debit and credit. Check out the website for all of their products and service. Simply amazing. read more

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Amazing service and quality products for a reasonable price!! Had my bike tire stuck and couldn't get it off the rim so they helped me take it off and gave me tips on installing a new one. read more

If you just know what to buy and right price, go and deal. But you never expect following service or care. I spent $5000 for high-end specialized bike, but I never go there again for service. The guy in the cashier said even bad jokes, which even I didn't reply for. read more

Pretty decent bike shop in the north end of the city. I ordered a lock from them that they didn't have in stock. The guy told me it would be in mid week the following week and they'd call me when it arrived. A week passed and no call. I finally went in the following week and the guy in the store told me that the lock had been back ordered. Then another guy told me it was on the shipping list but it didn't arrive. This normally isn't a huge deal; these things happen and I understand that but I had pre-paid for the lock (something I don't do generally for this exact reason) AND I had a trip planned for that weekend and needed the lock for that. Now I had to shell out MORE money to buy another lock. The manager was really good about the situation; he offered me 20% off the lock when it came in and when I explained the situation, he instead refunded my money right away so I could purchase the lock somewhere else. My main complaint was the fact that nobody called me to inform me of the situation and if I hadn't gone in, I never would have found out and been stuck on my weekend trip. read more

I had the bike shop fix my gear wire which had broken during a ride to work. I got the bike back and I tried the bike. Now the chain was jumping the front gear so that I would almost fall off the bike when it happened. I asked my boyfriend to take it in to be fixed. They tried to get him to buy a new bike and gave him a long sales pitch on the new way the gearshifts work, but he left it to be fixed. Yeah my bike is old. I went a week later to pick it up. They made me wait quite a long time and I wondered if they had done anything to fix it. They said 'No charge' , so I felt good about things. The next day I tried to use it to get to work and there was no change at all. The chain was still jumping of the cogs. It was very dangerous. I no longer trusted them. I was now scared to take my butt off the seat for fear of having the pedals suddenly have no tension and me falling. I took the bike up the Collingwood to Little Al's. They said that the chain had stretched over time and that the gear was slightly bent. They replaced both. That was a month ago and I have had no problem with the bike since. Hurray for Little Al's and BOOO for the Bike Depot. read more

I'd give it a zero if I could. You are better off spending your money elsewhere. Prices are very high compared to other shops, and after-sale service is a bad joke. You take your bike in for a tune-up or repair and you get it back exactly the same way it was. The owner is a cheater who takes advantage of people's ignorance and will cheat you any way he can. I made the mistake of purchasing a bike from this guy and I deeply regret it. Stay away. read more

I went for my bike's tune up; not a good place, the workers including the manager and the mechanic barely know anything about bikes and they charged me without fixing my bike. Very disappointed, never going back there again. read more