This is our second time using this company, first time under the new ownership, and we are still…read morebeyond thrilled with our experience. We did both the adventure tour and the wine tasting tour and would highly recommend both for different reasons. Best part of the experience is the amazing and friendliest tour guides. Thank you to Devon, Logan and Miles! When we come back, we will ride!

Matt, the tour guide was great. The bikes are sturdy. The off the beaten path tour was scenic and…read morefun. Highly recommend it.

Egads!! I have a serious problem, this shop is pure catnip to us! The place is so well curated and…read morehas everything we ever need and way more than we ever could lol. Just picked up a fantastic new mountain bike today and as usual they were able to help me figure out exactly what I needed (yes, a MTB is a need, not a "want" ) fantastic customer service, excellent mechanics, great all-around support both before and after purchases! Just took this new Norco out for its first ride and I couldn't be more stoked for summer 2024!

This retailer understands customer service! I took my bike in for service on a Sunday, yes a bike…read moreshop open on Sunday, they were super helpful. Called later that afternoon with an update, and again on Tuesday with another update. Called Wednesday and explained what was done to fix the problem! Bing, bang, boom, I'm riding Thursday and everything is perfect! If I could give more stars I would!

Had a flat that I asked to be fixed. The shop was happy to sell me a tube and sealant, but declined…read moreto fix it. No reason given. A rather disappointing outcome given it was forty minutes until closing.

Wow. Garbage. To…read morestart, they provided the wrong sized bike than requested and were not able to provide the originally confirmed size. When dropping off the bikes, the employee argued with customers and made excuses, refusing to take accountability. The end result was discovering that the employee "did not care" about customer satisfaction. SAD!

So I hadn't been on a bike in a few years due to a pretty nasty fall and finally decided I was…read moreready to get back on the road. I visited a few different bike shops and felt either overwhelmed by the variety of options or underwhelmed by the customer service...until I walked into Downtown Bike. The owner Aaron greeted me right away and was very helpful throughout the whole process. I told Aaron what I was looking for and instead of throwing a bunch of bike lingo at me that I wouldn't understand he just listened and explained differences between bike variations and some common preferences of riders. I purchased a BMX bike that fit my needs, Aaron put it all together and made sure it would ride clean, and I was on my way. Location is perfect. Aaron is knowledgeable but never makes you feel like you have to be some intense bike enthusiast to walk in his shop. All around great experience.

So, did some Yelp searching looking for a bike shop in Puyallup. Did not have to go far to find…read moreDowntown Bike in results and read the really good feedback. I went there before purchasing my bike, from another source, to ask questions about fenders, bike chains, bike locks, etc. Everyone there that day was really helpful, including one of them showing me their own bike chain since I'd never used one before. Left with a lot of information and a better idea. Checked bike to make sure it had places to put fenders. Check. Got it. Came back several weeks later (drop off Sept 11th or so?) with bike in hand for a tune-up and to purchase fenders to go with it. Was looking for a more permanent solution that was sturdy instead of the clip on ones. I ended up dealing with Aaron the second time. He showed me the fenders they could order for my bike with 700CC tires and we discussed if I wanted exact fit or slightly larger. Very helpful when it came to that discussion. Was told 2 to 3 weeks, maybe sooner if they could get to it sooner, since it was during the end of summer rush. Fast forward to September 20th and I get a call saying it is done. Wasn't able to get there until today. Well... my husband was able to for me. Picked it up and let me know, since I was at work, that it looked really nice. Like fenders were part of the bike that we purchased originally. They did such a great job on installation (free since I purchased it there). The tune up that I paid for as well seemed to be a great idea since this evening was my first time riding it and it was such a smooth ride. My bike looks and rides amazing. I just wanted to leave a good note about the great team at Downtown Bike. My experiences there so far have been great and educational. Would recommend. If I have any issues with my bike in the future, they will be the first place I go to. Thank you so much for taking care of my bike!

We rented the Mega board for our family and had a blast! The employees were so kind and helpful and…read morethe prices were great! Would definitely recommend.

After breaking a shifter cable on my bike, I was grateful to learn that LakeRider does bike repair!…read moreI was able to bring the bike in right away and Wayne fixed it same day for a good price. His workmanship was top notch and he was very easy to coordinate with. Highly recommend for any bike repair needs.

My husband and I rented a couple mountain bikes for a day. Staff is so helpful and friendly. They…read morehad tons of suggestions. Dropped us off at the trailhead, and picked us up. Friendliest people I have ever met! I can't wait to come back up this way and rent from them again!

Ny husband and I won 2 free rentals for SUP and the store owners were very friendly and polite…read more They drove us to a beautiful lake, gave us some law chairs and picked us up when we were done. I would 100% recommend this place. They are locals and very friendly.

Thanks for the rental snowboard dude was cool and things went by swiftly will definitely…read more Be back next time we hit leavensworth to buy one.

First time here in Leavenworth and decided to take the family on a little bike ride. Great customer…read moreservice and the bikes were perfect for the family. We made it 2 hours but it was just what we needed especially after all the food and drink indulging we've been doing.