I have a 2006 Kawasaki Vulcan 2000. It developed a small antifreeze leak. Due to the age of the…read moremotorcycle the Kawasaki dealership in Wichita wouldn't touch it. They suggested the cycle station and since he had worked on my 2008 Kawasaki concours years before and I was very happy with their work, I took my Vulcan there and dropped it off and the next day they called me to let me know it was done. All that was wrong was two small clamps. It was an hour labor. You have to love an honest shop. They took good care of me and my motorcycle.

Always a great experience. And fair repair costs they really know their stuff. They mainly work on…read moreimports but will still work on harley-davidsons some operations don't do major repairs on harley-davidsons

On October 8, 2024, I brought my UForce 1000cc to Biker's Edge in Wichita, Kansas, for dash repairs…read morethat I was explicitly told would be covered under warranty (by Logan). But instead of doing the right thing and waiting for authorization from the warranty department, they jumped ahead and did the work without approval from them or myself. Now, I'm stuck with a $260 bill because the warranty department refused to cover it. Why? Because there was only a loose nut behind the dash, and no parts were broken. So now I'm out $260 for a loose nut. This entire situation is beyond frustrating. I made it crystal clear that this needed to be covered under warranty or call me to get my approval after they had a cost for me, but they chose to do the work anyway, without confirmation--and then expected me to pay for it. And as if that wasn't enough, it took them two days to even find my warranty in the first place. This is an absolutely ridiculous way to run a business. When you take a vehicle to a dealership, they at least have the decency to check out the problem, call the warranty department, and let you know what's covered before they touch anything. But not Biker's Edge. They just do the work and stick you with the bill no matter what. It's a joke. Customers should be able to trust that warranty repairs will be handled properly, but after this, I've lost all faith in their service department. And here's the kicker--when I went to pick up my vehicle, they told me the warranty claim was denied because the warranty department wouldn't cover it. I called the warranty department myself and found out the real reason: Biker's Edge labeled the issue as an "adjustment." If they had simply told the truth--that the gear shifter was getting stuck in the steering wheel--they would have covered it as a safety issue, no problem. That was the warranty department's exact words. This isn't even about the $260 anymore. It's about the dishonest and shady business practices at Biker's Edge. From what I was told by the warranty department, they make more money when they bill the customer instead of going through the warranty process. I will never set foot in this place again. I'll happily drive an hour to another service department that actually values their customers and doesn't screw them over. Avoid Biker's Edge at all costs unless you want to get burned like I did.

Terrible bussiness. Extremely high employee turn over rate. Owner doesn't take responsibility. If…read moreyou bought a Suzuki RMZ Army Edition recently, just know Bikers Edge is trying to sell your special edition parts you were supposed to receive with your bike after warranty registration.

If I could give zero stars, I would. My husband was hit by a drunk driver in March, and his bike…read morewas taken to Savage Cycles for repairs. It took eight months to get the motorcycle back, and when we did, the paint was done incorrectly and the bike wouldn't even turn over. We brought it back, hoping they'd make things right -- instead, it took another two months. When we finally picked it up again, the brake lights didn't work, the shift lever was placed higher than the primary cover, and the levers and grips had all been moved. The bike was still not properly repaired. The owner, Paul, was extremely unprofessional throughout the entire process. When we tried to address the issues, he became rude, dismissive, and even mocked me. He refused to let us start the bike before leaving his shop, and said he was done working on it -- despite never fixing it correctly in the first place. After months of waiting and thousands of dollars tied up in insurance repairs, we're left with a bike that still isn't right. I would never recommend Savage Cycles to anyone. Their lack of professionalism, accountability, and respect for their customers is beyond unacceptable

I took my bike (2007 VTX 1800) there for steering neck bearings installation and both forks to be…read morerebuilt. Paul and Stacy estimated the cost, kept me informed, and let me know when the job was completed. I could immediately feel the positive impact on the steering and handling of the bike. I am very happy with the quality and care I received.

Bought a badass motor from them, highly recommended. They have a great history and I feel like part…read moreos the team.

in 1990 i took my 76 shovelhead motor for rebuild i was very impressed when after installing it…read moreback in bike ,{ at that time i had an open primary with belt drive kick start only } putting the old s&s carb on it ,it started on the second kick wow . been running strong all these years

I am still wondering how I ended up so lucky as to find 316 MotorSports!! I live in Salina, very…read moreunfamiliar with Wichita, had a car I wanted to buy just needed checked out. Found through Google search & Yelp, (chose due to name just sounded grounded). They blew me away~. They were so kind to help me on such short notice then kinder still as I had to reschedule for the same day. Just amazingly knowledgeable, very courteous and friendly. They answered all of my questions and saved me a few thousand!! The price for such detailed work was pretty amazing too! Trust me they really are top notch!! Highly recommended to anyone needing a thorough inspection or work done on they're car. You guys are great!! A++++ Very honest & trustworthy!!! ++++A Thank You so much 316 Motorsports !!!

THIEFS!! Had our four wheeler for 9 months. Communication was horrible! They kept telling us they…read morehad to order more parts or they needed different tools to take something apart. They needed a fuel pump so they had me order it and send it to them for over $300. They finally called and said they couldn't figure it out that we would have to take it to a dealer. I told them we couldn't pick it up that day because my husband was working out of town, they said no problem just let them know in advance so they could get it out. It was about a month and I called to tell them we could come pick it up. They informed us that they had sold it the prior week for $300. They had our four wheeler for over 9 months but couldn't give me a month to pick it up. There reason was they have a sign on the door saying things have to be picked up within a certain time. When I dropped it off they came out and got it so I never went in or by the door to see any sign, I never signed anything saying this was told to me so we will see what the judge says. STAY AWAY!!

DO NOT TRUST. DO NOT TRUST. DO NOT TRUST…read more We had a huge incident with this mechanic. I think it's important to detail exactly what occured and the kind of person that owner Rodney Chaffin is. We had some work done on our brakes earlier in July by a new mechanic, as the issue was pressing. That mechanic informed us the brake pads were worn and would need to be replaced soon, but not immediately. About ten miles after getting it out of that shop, it stopped moving. It ABS was locked up, and I believed the mechanic may have accidentally caused the problem. Accidents happen, and not wanting to tell them they'd made a mistake without being sure, I took it into this shop for a second opinion. We wanted a diagnosis and a diagnosis alone. We would have paid for this, it was agreed upon. However, after a week, he informed my wife he'd changed the brake pads "because it needed to be done." Of course, we knew the brake pads would need work. Our usual mechanic was unavailable for weeks. It was not pressing enough to need immediate repair, so we decided we would wait until he was open. I needed the diagnosis ASAP though, as I needed to know if the issue had been caused by the previous work. We did not want him to, as he later claimed, "bad mouth" another mechanic, just the truth. My wife pushed back and asked him how much the repair would cost. He said he didn't know and would call her back "in a couple of minutes". He did not. At this point, I had not yet interacted with Rodney. He did not know I existed. He had dealt only with my wife. So the next day, after waiting until after their lunch period with no call, I reached out to him. The intention was to have a calm but firm conversation about my rights as a consumer and the illegal action he had taken. I was not going to pay for unauthorized work. Rodney, if you read this, all you had to do was call. Tell us about the brakes, we would've told you we knew and were getting it taken care of. You took it upon yourself to make the decision that should have been mine. You acted as though you did it from the goodness of your heart, but good acts don't have price tags. You thought my wife would be too intimated or dumb to question it. She's not. If he had let me finish, my intention was to pay for the diagnosis and a second repair to the ABS he believed would fix the problem. Unfortunately, Rodney's personality flipped on a dime. He interrupted me and demanded I come take my vehicle. I asked if he was willing to let me drive it off the lot. He said no, not until he removed the ABS fix. That was fine, I just wanted my van back at this point. I got a ride over and entered the store. I patiently waited while he spoke on the phone. When he was done, I demanded my keys, and asked if he thought we wouldn't catch on. He told me my keys were in the van and that he was in the process of putting the old brakes on. Now, this is a salvage yard, and Rodney had already proven himself to be untrustworthy and willing to do shady things. I have no way of knowing if they're the same brake pads. Things quickly escalated from there. Rodney came around the desk and, in an attempt to intimidate me, got as close as possible and stared down at me. He's a big guy, and I'm short, so he's got a good foot on me. He called me a loser and a mooch, I called him a crook. At this point the two women in the office had started demanding I leave, and though we argued a bit more, I did. Not trusting him with my vehicle, I stood outside the garage door and quietly observed. I thought it might be worthwhile to take a photo of it being worked on again, but this upset Rodney. He came out of the garage, demanding I wait in the truck that had brought me. I refused. We argued some more, and he told his mechanic to stop work and finally released the vehicle, though the brake lines had not yet been bled. Rodney, I will apologize to you and the women in the office for my temper. I should not have let my disrespect for you as a mechanic become disrespect for you as a person. But you are a bad mechanic. People need to know before you pull this on them too.

Had a car emergency this month where I needed a engine. They found an engine for me at a good price…read moreand quoted a reasonable price to put it in. Finished the job in a reasonable time and it runs great. Couldn't have asked for better service and would recommend them to anyone needing services.

Eddie is amazing. He's always there and picks up the phone on the first ring! Super friendly ready…read moreto help and was excited to use his repair services.

I had a blown head gasket and they said the could replace it but they reused my old head bolts that…read moreare torque to yield and they didn't get my so they didn't fix anything and they broke a sensor and didn't replace and it costed me two grand and I ended up having to pull it all back apart and redo it myself highly would not recommend

Scott B I bought two bikes from Alfs they were great!…read moreI bought a 2014 streat glide from Twister city beautiful bike hopped up would fish tail on black top at 20 MPh. Had forks lowered from them and now For some piculer reason my bike lost all performance. I am extremely disappointed that this would happen at A renowned dealership! ​

I'm riding from Oklahoma to Sturgis and about 200 miles from home I noticed a leak around the oil…read morecooler. I couldn't find where it was coming from, but it wasn't too bad (just a few drips while stopped getting gas). I was still panicking though, thinking it could easily get worse if it was an oil cooler hose or fitting. I looked up the next Harley dealer on my route and found that Twister City was right on my way. I stopped in, thinking there was no way they would take time to look at it. What they did though was unheard of in the Harley dealership business, from my experience. The service manager himself started looking around and eventually pulled up the boot on the clutch cable. I thought "Why is this guy looking at the clutch cable?" but watched as he continued. He then messed with a little open ended hose on top of the transmission, and explained that a mud dauber had clogged it up which caused transmission oil to be pushed up through the clutch cable where it dripped out at the front of the engine near the oil cooler. The whole process took him about 15 seconds. He pushed the bike on into the shop and topped off the transmission oil then proceeded to make sure my tires were at the proper pressure and checked all the other standard safety items. 10 minutes or so later he pushed the bike up near the exit door and said I was ready. I asked where to go to pay my bill and they said (wait for it) "You don't owe us anything, glad to help." I was flabbergasted. It's not just about the money, I would have happily paid a lot for going from panic mode to finding out exactly what the issue was and having it fixed so quickly, as well as the additional service. They knew I was from Oklahoma and that it's highly unlikely that I'd be a regular customer, but they definitely have a fan for life. I am literally overwhelmed with appreciation for that kind of good old-fashioned helpfulness from a business; especially a Harley Davidson dealer. 5000 stars for Twister City Harley Davidson. Absolutely amazing.