Extremely rude younger girl. Zero customer service. Does not know how to talk to people. I was…read moreprepared to spend a lot of money and walked out based solely on her attitude. Invest in pieces some else!

You will never encounter a more rude or disgusting staff. This was pretty covid and I've debated…read morewriting a review but the staff was so sickening inf I feel like I have to. I was the only one in the store the literally watched me peek me head out of the fitting room only to ignore me, several times, forcing me to put on a cover up and exchange the size Myself. Then yelled at me for the cover up dragging on the ground. She really didn't see that this wouldn't have happened if she just did her job in the first place. If I wasn't desperate for suits that fit before a vacation the next day I would've gone elsewhere. The only time I was treated with basic civility is when buying 2K worth of stuff. Don't go here - go to Shan or any other place where they treat you like a human

I'm honored to be the first one to post a review on this store!…read moreI always walked by this store, but only in the evenings when it was closed so I had completely forgotten about it. I was still in need for some good support (literally), so I stopped by yesterday afternoon. The staff here is wonderful and so helpful! They're either mind readers or they only carry very nice lingerie because I tried on 8 bras and out of the 8, 5 fit absolutely perfect and they are super sexy bras! Well- there goes half my paycheck.... but well worth it!!! Ladies- you are amazing. I'm definitely coming back to this place.

Rudest staff I've experienced. Wouldn't let me try anything on until I got a lecture like a 5 year…read moreold about not ripping or tearing anything. I don't like being treated like a reckless criminal to have access to any merchandise.

RUDE RUDE RUDE!! Beware if you decide to buy anything from…read morethis store. Check ALL items at cash as they did not have correct styles once I was being cashed out. Lord help you if you have any customer service issues. I highly recommend you cross the street and shop at the reputable lingerie shop across the street. I will not make this mistake again!!

Something happened to this store. New management? I've been…read moreshopping here for years and years, but I'm finished. I kept going back because of my good history there, but the last three times I made purchases there, they ended up being SO UNCOMFORTABLE. They're so clearly not my size. I've almost started crying in the middle of the day because of how bad they felt. I gave them all a few tries because the sales people insisted that they would stretch and become comfortable. The worst thing is when I went one last time to try and show them how badly my last purchases were fitting. The woman was SO RUDE. I think that she's the person who runs the store, now? I didn't even get an "I'm sorry you were uncomfortable." She bared said a word, just frowned at me. Then, when I put on the bras to show her (the one I put on had a cup that was at least 2 sizes big, it dug into my arm pits and had a ton of extra space below the breast) she just told me that it fit properly. I've been buying specialty bras for over 20 years. I have some idea of how they should fit. She just frowned at me and said that it fit. She didn't offer to show me a different size or try to fix it the situation at all. I was insulted, dismissed, and made to feel like I was the problem. I promise that I wasn't being rude, even after my third and final bad purchase. I just needed her help to fix the problem, but apparently she found this to be an insult and could barely be bothered to look at me. All she did was tell me that I was wrong for being uncomfortable. I hope this place closes so people aren't treated the way I was.

Service and selection are unmatched in Toronto. The breadth of quality options for men and women is…read moreamazing - we always shop here when we need to replenish our vaction/pool wear

I had a great experience at Shan yesterday. Without a doubt trying on bathing suits is my least…read morefavourite pastime. However the ladies were very helpful, encouraging and honest when something didn't suit me. I ended up buying two along with a pair of very cute sandals. I'd give them 5 stars normally but they were lacking in inventory re several styles and wraps. To be fair though, they did offer to order for me, however I needed the bathing suits for immediate use. I'll definitely go back!

Over the pandemic I had gotten into the habit of ordering my undies online - while super convenient…read more- I realized I really needed to do a refresh and get properly measured again. I remembered being into Sophia's when i was on the hunt for a specialty bra. Not only is the selection excellent - the service was superb - I am a bit of an odd size - the sale s person seemed to have an encyclopaedic knowledge of the stock and lines that may be appropriate and made some alternative selections for me. I will be back!

Had a bad experience at this shop. They are not transparent with their return policy. I bought a…read more$240 bra not on sale and was told there is no return. After 7 days I came back to share my feedback of the bra and was told I could have exchanged within 7 days. I asked Dawn or Donna why I was not advised of this and it's not written on the receipt. That there is no return or exchange on sale items but on regular priced items there is a 7 day window. No reply was provided. This bra doesn't work with my clothes. This place doesn't operate ethically. Please really be careful they will say anything to make a sale. The sales manager's approach is rude when I asked her why she was dishonest and not transparent with their policies. Now I am stuck with this product. It's a painful lesson to learn that there are establishments that operate unethically. Please be careful. It surprises me that Sophia would allow her staff to operate using unethical business practices. Tarnishing her reputation. The fact that sophia has not reached out to resolve this matter further supports this review. I have read reviews from 8-9 years ago and they have been operating using these same unethical practices.

Recently got one of their sweaters and I'm loving it!! The product is of amazing quality and can…read morewithstand moderate winter cold (especially great for Canadian weather). The material is not 100% polyester and it has great quality for such a low price!. The advantages this sweater has is amazing. its great for cozying up inside and working on tasks. 10/10 product that I highly recommend.

I LOVE Scotch and Soda. I've been a big fan of their clothing for quite awhile now but I've mostly…read morebeen forced to admire it from afar (AKA online window shopping) or by snapping up the few pieces that make it into some of the local boutiques in my city. I was absolutely thrilled to get the chance to shop at a store filled with their clothing. While the price-point here can be a bit of a shock to some people, the craftsmanship is definitely worth it. Everything is made of high-quality materials and features styles that I would consider "classic, with a twist". I wanted everything I tried on but sadly I had to be selective. Luckily Scotch and Soda always seems to have a decent sale going on. I was able to grab some great pieces at 40% off. The service at this particular location was attentive but not too pushy. The gentleman assisting me was really helpful when it came to picking out sizes and giving me advice on caring for the fabric. I was glad to see that Scotch and Soda lived up to their reputation in person.

It's 2:30 on a random Monday. The line is inexplicably 25 minutes long. Finally got a third person…read moreon the register after multiple people dropped their items and left. Now a fourth person... Have some awareness of your store.

Victoria's Secret...ah... it is going to be every girl's little not so secret's secret?…read more The staffs here are really helpful and friendly.. yes they will measure you and help you with the fitting... so you look your best... Tons of lingerie for specials occasions, special purposes and everyday use for every body shapes.. They do have specials, on this particular day is spending over $75 you get a nice pink umbrella!

I don't recommend to shop there. On my short visit (duration 15 minutes), I experienced racism,…read morecomplete lack of social etiquette as well as ignorance of basic customer service. When I go shopping for lingerie, I don't expected to have someone starting to be political about where my fiancé is from. The way I was treated there by the owner of the store was disgraceful.

Sincerely the worst store I have ever been to, I was sold a bikini top that was 200$ overpriced and…read moreberated on my body, the lady told me I have a great body except I need to lose weight in my stomach. Seriously. I feel like I was scammed and I want to warn everyone else.

Thank you so much for the curb-side pick up today. The robe is perfect and Amy was sensational. I…read morewas able to see from the window some stunning bras and other items. Considering I am an unusual size, knowing that you care the range that includes my needs means I will certainly return to your store. Friendly, great service, product knowledgable and an overall amazing experience. (Once Covid Restrictions are lifted, I will be back!)