Customer Service Review - Mark Porter Chevrolet, Ashland, KY…read moreSubject: Service Department Experience - 2024 GMC 2500 AT4X HD Diesel Reviewer: Kevin Grayson Date of Experience: December 2023 - July 2025 I am writing to share my recent experience with the Service Department at Mark Porter Chevrolet in Ashland, KY regarding my 2024 GMC 2500 AT4X HD Diesel. I purchased the vehicle new in December 2023, and within the first week, it began experiencing both mechanical and electrical issues. Over the course of the next several months, the vehicle was brought in for service a total of 17 times with no definitive diagnosis, despite consistent concerns regarding loss of power and significantly reduced fuel mileage compared to my previous 2021 model with the same engine and transmission configuration. The turning point came when the service team finally inspected the fuel system and discovered a failed Denso fuel pump, which had deposited metal shavings into the fuel filter, along with a malfunctioning ECM module. While I appreciated that the root cause was finally identified, the subsequent handling of the repair process was extremely disappointing. I dropped the truck off on June 7, 2025, at 8:00 a.m., and for over 10 days, I received no communication--despite multiple phone calls, texts, and voicemails. It wasn't until I contacted Justin, the General Manager, on June 17th that a rental vehicle was arranged. On June 19th, I finally received a text from Dennis in the service department stating the parts had arrived and that my truck should be ready by the following Tuesday or Wednesday. Unfortunately, those dates passed without any updates, returned calls, or responses from Dennis or the service team. I began following up daily, only to be told that the service advisor was on vacation, the technician was unavailable, or that parts were still missing--despite written confirmation that the parts had been received. These excuses continued well into July, even as I left for a scheduled vacation of my own without access to my vehicle. On July 9th, after escalating the matter once again to Justin and speaking with Josh, the Service Manager, I was finally able to retrieve my truck--more than a month after it was initially dropped off. What is most concerning is the consistent lack of communication, accountability, and transparency throughout this process. I was even told by Dennis that part of the delay was due to me "talking to too many people" while trying to locate my own truck and get updates. Blame was passed repeatedly--from the mechanic, to the parts department, to the internal computer system--rather than anyone taking ownership of the delay. As a consumer, I do not purchase a new vehicle to have it sit at a dealership for over 30 days, especially not without proactive communication or customer service. The mechanical issue may have originated with the manufacturer, but the poor logistics and unprofessional handling of the repair are squarely on the shoulders of the service team at Mark Porter Chevrolet. While I am relieved to have my truck back, I cannot recommend this service department based on my experience. I strongly urge management to address internal communication workflows and staff accountability in order to avoid putting future customers through the same frustrating ordeal.

We had some body work done and after we got it home the window stopped working. I made an…read moreappointment they got us in really fast and fixed the issue very fast and even checked my tires for me. Wonderful customer service and I would come to them again for work to be done. Staff was very courteous and helpful and I very much appreciated them.

Easy, uneventful experience. Not familiar with the City National Bank but my family has an account…read morehere and my brother wanted to do a deposit so off we went. There are several branch locations in the area. This location is on Carter Avenue. It is a nice looking building from the outside with two drive thru teller lanes and a third outside lane for the ATM. I used the ATM for some cash, and we went back through so my brother could do his separate deposit with a teller. Very easy banking experience. There was some cars in line for the Christmas Eve rush but it didn't take anytime at all. Super friendly tellers too.

My son uses this bank, and loves them. He works away frequently; can always reach them to conduct…read morehis banking.

Bought a 2016 c300 about 2 months ago from slones and the turbo failed. Upon buying it he said it…read morewould be ready to drive to California glad I didn't have a road trip planned or I would have been stranded. I looked at a few things that a non mechanic is able to fix and the air filter was my first check and it looked like it had never been changed there was rocks, glass and a clump of random stuff in the air filter box. The engine light came on not too long after saying the turbo is low boost so I Drove it to Dunn rite and asked if they could help and it took about a month of bringing it back bc the engine light kept coming on for them to say the turbo is bad. I DO NOT RECOMMEND BUYING A VEHICLE FROM THERE "GREEN LIST" WITHOUT HAVING SOMEONE WHO KNOWS WHAT TO LOOK FOR.

They are crooks. Pure and simple. They buy cheap vehicles that have mechanical issues. Then the…read moreowner Donnie Slone and his dim-witted son "fix" the vehicles at their shop down the street by unqualified mechanics with cheap parts that are most likely used. Then they drive them over to their stealership to sell them at outrageous prices and even higher interest rates. They will not accept responsibility for selling vehicles that are in poor condition and instead will charge the customer for the repairs and towing so they make money on both the sale and the repairs. The owner and his son are untrustworthy and will do and say anything to not accept blame. I took my antique vehicle for a simple water pump install and 2 weeks later and 4 visits to their shop to repair leaks and shoddy repairs, the engine blew. I took them to court and Donnie Slone, the owner of both this stealership and Dunn-Rite automotive came up with every excuse to not accept responsibility in small claims court. Whatever, at the end of the day, it doesn't take a rocket scientist to figure out what happened to a car that ran great when brought to them stopped running 2 weeks later was obviously repaired incorrectly. Also, the other 5 star review about this business was left by the owner's son, so report it for a conflict of interest as it's a false review.