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    Enterprise Car Sales

    5.0 (3 reviews)
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    29 days ago

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    5 years ago

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    5 years ago

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    Goldy Chrysler Dodge Jeep Ram Trucks - Christmas tree dash board

    Goldy Chrysler Dodge Jeep Ram Trucks

    (10 reviews)

    My husband and I have purchased several vehicles from Goldy's (used and new). We have always…read moreexperienced excellent customer service. On 09/07/24 my Yukan Denali broke down at Wendy's on Hal Greer across from Goldy's. My husband called the service manager Jeff on his day off to see if it was safe to jump the car. Jeff was at a ballgame but answered the call & offered to send someone to help. My husband called instead as to not disturb Jeff any more and reached out to Dustin (sales manager at Mitsubishi). Dustin immediately came down to check on me, checked a few things on the car and then drove me back up on the hill to his office. I called for a tow and he gave me a loaner to drive until they could get my Yukan repaired. He even transferred my belongings from the Yukan to the Jeep. Later he called to see if I made it home okay and wanted to know if I was happy with the Jeep. When I told him the seats hurt my back, he said he was off on Monday but would have me something else to drive on Monday that I could pick up. Turned out to be just the battery (original from 2018) they replaced it and I picked it up. Jeff and Dustin were outstanding and made sure of my safety. We will continue to purchase cars from this dealership. Thank you

    In 2018 I bought a 2019 Chrysler Pacifica new from Goldy Chrysler Dodge Jeep Ram in Huntington,…read moreWest Virginia. At the time of purchase, sales staff told me verbally that Goldy takes care of its customers long-term -- things like loaner vehicles when a car is in for service, and complimentary car washes. Nothing about that was put in writing, and I want to be upfront that it wasn't. But I was raised to believe people's word means something in a business relationship, so I took it at face value. In the years since, I've received a total of three car washes, and -- as this page documents -- no loaner was offered during this repair. What started as a P0304 misfire code on cylinder 3 turned out to be a head gasket failure -- coolant was getting into the cylinder, and by the time it was diagnosed, the engine had hydrolocked. A hydrolocked engine means liquid got into a cylinder where the piston can't compress it, which is a much more serious failure than a bad coil or spark plug. The Pacifica sat at the dealership for about a month waiting on parts. No loaner vehicle or rental discount was offered for any of that time. The repair fell just outside the powertrain warranty by mileage. Per the dealership's own repair invoice (#27136), the technician's documented findings were: a blown 500-amp main battery fuse (integrated into the battery fuse/distribution assembly and not separately serviceable), and -- after jumping the vehicle past that fuse -- white smoke from the exhaust with no coolant in the system, which the technician's notes attribute to a blown head gasket. The correction performed was replacement of the head gasket on both sides of the engine, along with the fuse assembly. The invoice lists a "Warranty Claim Type" of W, but the labor itself is coded as a customer-pay job -- a documented inconsistency between how the repair was classified and how it was billed. The total charged was $3,879.34, paid in full. I filed a formal written complaint with Chrysler corporate and posted about the repair, and the known issues some other Pentastar V6 owners have reported with this engine family, on X and Facebook. Read this far and have a similar experience? Have a look at goldlychrysler.com

    Enterprise Car Sales - carbuyers - Updated September 2026

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