My husband and I have purchased several vehicles from Goldy's (used and new). We have always…read moreexperienced excellent customer service. On 09/07/24 my Yukan Denali broke down at Wendy's on Hal Greer across from Goldy's. My husband called the service manager Jeff on his day off to see if it was safe to jump the car. Jeff was at a ballgame but answered the call & offered to send someone to help. My husband called instead as to not disturb Jeff any more and reached out to Dustin (sales manager at Mitsubishi). Dustin immediately came down to check on me, checked a few things on the car and then drove me back up on the hill to his office. I called for a tow and he gave me a loaner to drive until they could get my Yukan repaired. He even transferred my belongings from the Yukan to the Jeep. Later he called to see if I made it home okay and wanted to know if I was happy with the Jeep. When I told him the seats hurt my back, he said he was off on Monday but would have me something else to drive on Monday that I could pick up. Turned out to be just the battery (original from 2018) they replaced it and I picked it up. Jeff and Dustin were outstanding and made sure of my safety. We will continue to purchase cars from this dealership. Thank you

In 2018 I bought a 2019 Chrysler Pacifica new from Goldy Chrysler Dodge Jeep Ram in Huntington,…read moreWest Virginia. At the time of purchase, sales staff told me verbally that Goldy takes care of its customers long-term -- things like loaner vehicles when a car is in for service, and complimentary car washes. Nothing about that was put in writing, and I want to be upfront that it wasn't. But I was raised to believe people's word means something in a business relationship, so I took it at face value. In the years since, I've received a total of three car washes, and -- as this page documents -- no loaner was offered during this repair. What started as a P0304 misfire code on cylinder 3 turned out to be a head gasket failure -- coolant was getting into the cylinder, and by the time it was diagnosed, the engine had hydrolocked. A hydrolocked engine means liquid got into a cylinder where the piston can't compress it, which is a much more serious failure than a bad coil or spark plug. The Pacifica sat at the dealership for about a month waiting on parts. No loaner vehicle or rental discount was offered for any of that time. The repair fell just outside the powertrain warranty by mileage. Per the dealership's own repair invoice (#27136), the technician's documented findings were: a blown 500-amp main battery fuse (integrated into the battery fuse/distribution assembly and not separately serviceable), and -- after jumping the vehicle past that fuse -- white smoke from the exhaust with no coolant in the system, which the technician's notes attribute to a blown head gasket. The correction performed was replacement of the head gasket on both sides of the engine, along with the fuse assembly. The invoice lists a "Warranty Claim Type" of W, but the labor itself is coded as a customer-pay job -- a documented inconsistency between how the repair was classified and how it was billed. The total charged was $3,879.34, paid in full. I filed a formal written complaint with Chrysler corporate and posted about the repair, and the known issues some other Pentastar V6 owners have reported with this engine family, on X and Facebook. Read this far and have a similar experience? Have a look at goldlychrysler.com

I Brought my 2019 vw Passat there and told them I was having problems with it they hooked it up to…read morethe computer and told my husband it was a part he already fixed well they said it was after market parts and it wasn't. So they changed the same thing we already did than they called back and said whoops that wasn't it so that costed us $ 900 and something than they hooked it back up to the computer now they said it's something else for 4,000 dollars do you want that done we said no but after almost $2,000 are car was not fixed

car there for almost three months, still didn't fix it, only found out after I got home. very…read morelittle communication with them, had to go there a few times to get status of vehicle, not replying to calls!

My wife and I went to the dealership yesterday to shop for a vehicle for our son. We went back…read moretoday with our son to look at a Crosstrek Hybrid, and he liked it. We went to another dealership to look at and test-drive a Ford Bronco Sport, then went back to this dealership for my wife to test-drive the Crosstrek. The salesman asked my wife for her driver's license, which she provided (as she did at the Ford dealership). The salesman then asked for a copy of our insurance, and she produced our USAA insurance information on my cellphone, but the salesman said he needed a physical copy. When my wife noted that the Ford dealership permitted her to test-drive a vehicle by presenting only her license, the salesman abruptly and rudely told my wife, "We don't want your business," and, at that point, we left the dealership, never to return. If someone at this dealership will treat a customer so rudely over something so insignificant, it isn't a dealership with which we care to do business.

I purchased a new Subaru Outback from this dealership in 2022. The sales process was stress free,…read moreno pressure from the salesman. The staff is knowledgeable and accommodating. The service department is great and seem to care if you are satisfied with the service they have performed. I highly recommend River Cities Subaru!!

I just bought my second vehicle from the River City family, my first being a Subaru from River City…read moreSubaru. Both times the buying experience was great. When I purchased my new vehicle I found what I was looking for at River City Ford, so I went to look at it. The salesperson was Homer Wilson, he was very pleasant, knowledgeable and was very easy to work with on my purchase. Within an hour of pulling in to look, I was heading home in my new vehicle!! The River City dealership family has gained another loyal customer with me. I would highly recommend to anyone looking for a new vehicle to look at their dealerships.

Terrible dealership. Stay away! I purchased a vehicle from this dealership in 2021 and it has a…read morenumber of active recalls that this dealership has all but refused to fix. I've been told on no less than 4 occasions over the past 3 and a half years that they would order parts and get back to me. This never happened. In the last instance of this they waited for a program to elapse that would have gotten me a 2nd key I was told that I would receive back in 2021. So now I don't have the key I offered to buy or the one that was offered by Ford for free. This dealership is an embarrassment and whatever poor excuse for management that is in charge of it should be terminated immediately.

I stopped by there just asking for directions amd they actually sold me a pre owned Ford Fusion…read more Great customer service. Easiest buying experience I have ever had. Thank you guys

I purchased a truck from this dealership in October for approximately $63,000. Once I was approved…read morefor the loan, they requested to keep the truck overnight to complete a detail, stating a piece of exterior trim was missing and needed to be repaired with silicone. I appreciated that they identified an issue and wanted to fix it, so I agreed. I was told the truck would be delivered by noon the following day. Noon came and went with no call and no truck. After I contacted the salesman, I was told it was "almost done" and would be delivered within an hour or two. By mid-afternoon, I still had not heard anything, so I called again and was told they wanted to keep it another night. At that point, I made it clear I either wanted my truck immediately or the sale canceled. They delivered the truck shortly after -- during the rain -- and that's when the real issue became obvious. Water was pouring from the windshield area directly onto the radio and instrument cluster. It was clear the silicone "repair" was not trim-related at all, but an attempt to address a windshield leak. For a $63,000 vehicle, this was completely unacceptable. To their credit, the dealership did eventually make the issue right. However, had it not been raining that day, this problem could have gone unnoticed and caused significant interior and electrical damage later. Adding to the frustration, it has now been three months, and I still do not have my license plates, despite paying approximately $6,800 in taxes, title, and license fees at the time of purchase. Overall, while the issue was ultimately corrected, the experience showed poor communication, questionable repair decisions, and significant delays in post-sale follow-through. I would strongly encourage better transparency and accountability, especially on high-dollar vehicle purchases.

Everything went smooth and our Salesperson was very professional and not pushy until it came time…read moreto talk real price. I won't fault our Salesperson for any issues at this point because it was out of their hands but when their finance person, or whoever he was, got involved, things went down quickly. Being retired, we did not have a ton of extra money to put down so we were relying on using some of the money we SHOULD HAVE RECEIVED from our trade in, which had a KBB trade in value of $19,000+ which we still owed $10,500. This finance guy, decided they would just pay off what we still owed and expected us to come up with a ton of money down ourselves instead. He could give a rats ass that our trade in had a trade in value of $19,000+ and acted as if that equity we had in the vehicle meant nothing. With that amount of equity available, even if they sold it for an unheard of price of $12,000, it was an extra $2,000 for the dealership (or more likely, his own pocket). So, as far as their choice of vehicles goes and their professional salespeople (at least ours), they are great however if you do purchase there, I suggest getting your own financing and purchase it without a trade because you'll be out any and all equity you've got into it.

My parents visited this Toyota dealership to purchase a new Camry for my mother only for the…read moredealership to refuse to sell them a car because they wanted to pay in full with a cashier's check rather than finance. So basically, don't try to purchase a vehicle here unless you intend to finance it. They refuse to make a cash sale.

I recently had my Sport Trac serviced at Turnpike Ford in Huntington WV. I come from a strong Ford…read morefamily and the service at this location was impeccable. Thank you for the quick service with a smile and strong professionalism. Debbie

From the owner: Turnpike Ford of Huntington offers new Ford models, used vehicles, specials and financing in…read moreHuntington, WV, also serving customers from South Point, OH, Barboursville, WV, and throughout the Tri-State region.

Not only did I find EXACTLY the car I wanted, Rusty and Joyce figuratively "held my hand"…read morethroughout the entire process, even calling my insurance company for me before I drove my "new" car off their lot, and offering to drive my old car to my house had I needed that service. I REALLY appreciate their no-nonsense approach, finding it so refreshing after several frustrating interactions at various dealerships across the area. No sales manipulation taking place here. I didn't feel "sold to" so much as "guided through" the experience. I also learned that if you have a specific vehicle you want, if you let them know, they will be on the lookout and do their best to get it there. I highly recommend you stop by and introduce yourself. Don't be fooled by the seemingly low inventory on this small lot. It's like seeing only the tip of the iceberg. They restock nearly as fast as they sell!