I Brought my 2019 vw Passat there and told them I was having problems with it they hooked it up to…read morethe computer and told my husband it was a part he already fixed well they said it was after market parts and it wasn't. So they changed the same thing we already did than they called back and said whoops that wasn't it so that costed us $ 900 and something than they hooked it back up to the computer now they said it's something else for 4,000 dollars do you want that done we said no but after almost $2,000 are car was not fixed

If you want a Lemon Car where the digital dashboard and infotainment system completely blacks out…read morewhile you drive you've come to the right place! If you want the voice command to randomly come on by itself and transmission, blindspot and backup system errors on your car appear you've hit the jackpot! If you want to be sold a car with known damage not being disclosed to you, Moses is your place! And if you want a service department and corporation to "recognize there is a problem but don't know how to fix it" then look no further than Moses and Honda! I purchased my car in August of 2021 with 8 miles to its name. I noticed dents in the side passenger door when I took the vehicle home. When I called, Moses said the dents must have happened when I was driving it home.Then I received a call three weeks later. Moses knew about three dents in the car but sold it to me anyway as evident in them ordering parts to fix it prior to me purchasing it. I tried to schedule multiple appointments to get it fixed but the "dent person isn't there that day". They said I must come in "immediately" or they wouldn't cover it. After a one star review on Google about the situation they fixed the car. I thought the nightmare was over, but it was just getting started. Since then my car has had a transmission failure error, blind spot system failure error and backup system failure error. The dashboard (including speedometer) and entertainment system blacks out and the sound will go off for 20-30 seconds and come back on. The voice command will come on multiple times by itself, stay on for 10-30 seconds at a time and then turn off. The dashboard flickers. The AC will turn on and off by itself, usually correlated with when voice command is acting up. The cars screens will load for well over one minute before ever displaying any information. The response I received for these issues? Don't use your phone with the car and don't use Apple Play. I quote from a letter they sent: "The issue only happens when a phone is connected...American Honda makes no representations or guarantees to the functionality of 3rd party apps with Honda's products."

I went and purchased my daughter a 2019 Kia Forte from Dutch Miller Kia in Barboursville, WV. While…read morebeing recorded, I was offered a warranty that was told to me that if ANYTHING on the list (which I took a picture of) would need repaired or replaced, it would be done at any Kia dealership after I paid the deductible. After 29 days of having the car, the air would intermittently stop working. It wouldn't blow any hot or cold air. I made an appointment. Was told that I had to pay a 150.00 fee to have a diagnostic test ran on it (which I was never informed of). After the diagnostic test, they told me the blower motor needed replaced and it would cost me 500.00 due to it not being covered under the warranty. I wasn't told that if anything happened to the air/heat everything would be covered except the blower motor! When I told the service guy that I wasn't informed of any of this when I purchased the warranty, his response was "well they aren't going to tell you that". This is misrepresentation at its finest! I will never purchase from them again! Buyer Beware!! Ask detailed questions before purchasing!

Ask for Eli Lucas for any needs ! Car sales , car repairs,…read moreadd -ons . Great young man

Nov 18, to the 25th in Charleston WV, Had a problem with transmission {CVT} on a 2015 Versa Note…read more Having received a card from Nissan about CVT problems and on a long trip and figured the Dealer would be best for our problem. After waiting on just the scan to find problem and repeated delay for same. We had to rent an enterprise car to complete trip, 2 days and had keep rental for week to get home. Still no progress on our pre scan, after several calls, More delays. After 7 days and no one checking our car we again rented a U-Hall truck and tow dolly to return to NC. (350miles each way} Still the only response from mosses was to busy after 8 days to just scan. What gives How long does a scan take and no offer to help with rental. Very disappointed in the service and action taken by your staff! . I returned car to Hickory Dealership had answer next day +

This review is for the auto detailing service that they provide…read more I spent $70+ for someone to wipe down the inside of my car with what smelled like a dirty rag. There were streaks everywhere and they didn't even clean the rear view mirror. They had my car for about 4 hours but I can guarantee it only took them an hour at the most. They claimed my paint was too faded to wax, so I took it home and waxed it myself. I could have paid a teenager $20 and probably would have gotten better results. It's so disappointing to pay someone for a job they didn't do.

I recently purchased a used vehicle from Moses. The buying process was made so easy with the help…read moreof Robby and Christina! Both were friendly and helped us get the best deal possible.

DO NOT GO HERE! Rude, unprofessional, no responses, and…read morejust a terrible experience! I called about a car and spent 2 days trying to get information and a deal set up. The salesperson I was given wasn't even working while texting me, had his phone set to not give notifications showing through text messages with iPhones, took over 2 hours to get a deal sheet sent to me. When calling the dealership was sent to voicemail 3 different time until I asked for someone to actually speak to but no one told me my sales person wasn't working. I let them run a hard inquiry on my credit and was approved for the vehicle and was just trying to get to the numbers needed. Parker the salesperson kept saying he would get with his manager after setting up child care and getting off work early they never got back with me with numbers when calling no one would answer so I did not make the over hour drive. I called the general manager Chris and left a message at 4pm and never got a call a back and Parker never got back with me on if we could make the trade. I called at 7:30 to see who I was approved through Brian a financial manager called me back giving me my rates and numbers asking if I was coming to get it and when mentioning leaving voicemails and no one answering me he said he called me and had to leave a voicemail which I called back in 2 mins after. Asking to speak with a manger Chris got on the phone asking if what the problem was and if I was coming in and I said not if we can't make it happen and that it was too late because they were closing and no one got back with me he said to "blame the customers" because they were too busy and I told him if they were they should have more sales people and to that he said "I've sold 10 cars today and you're the only one upset" I told him it could have been 11 if they would have gotten back and he said "you could have just came in and we would have put you into rotation" I was up front from the start the number I needed to be at and that I wasn't making the drive unless it a deal before I came in. We were 1000 off and Chris said he added $500 to which I was never told and he asked "did Chris not tell you" and when asking him to do the other $500 he started being rude telling me I should've just came in and it's not his fault. When telling Chris the issues I had he couldn't take responsibility for dropping ball but blaming the customers for the unprofessional, rude, and terrible experience!