I'm 2.5 years into driving my Hood vehicle. I absolutely love the truck, but I do have a list of complaints, especially considering I had to make a loan or sign over my firstborn to get this thing - why is half a car so expensive? Just kidding, this thing really is badass and worth every penny. Still, you expect some things. One, the truck is lifted, so it doesn't fit in their wash, which means the truck hasn't been cleaned once by Hood. Not even after delivery. Not even a vaccuum or clean windshield. I hope regular vehicle owners are having a different experience. For an $80k truck and a $180 oil change, surely someone could pass a vacuum and wipe the windows down. My right speaker was blown during one oil-change visit. That took months to fix, and the service guys acted like it was my fault. Guaranteed it was not - the same song was on (Apple Car Play) when I dropped it off and picked it up...that rattle wasn't there before. It was fixed under warranty, but not very nicely. What's up with that, anyway? Why are dealers so upset about warranty work, don't they get paid by GM for that? Either way, warranty or paid work should still be done with the same smile and gratitude, in my opinion. Didn't mean to make the review a bitch session - there's lots to brag about. The shop is clean and well organized, the coffee is hot, and Ms Debbie always has a smile for me. The shuttle drivers are super cool, and I've been fortunate to be the first drop off every time, always making it to work without a hitch. It's an opinion, and not a reflection on this dealer in particular, but I sure do love me some Chevy. I'd buy another car from these guys without hesitation...I'd just be sure to get that carwash/vacuum promise in writing first. :) read more

Recently purchased car #5 from Hood Chevrolet in Covington. While shopping for a car can be stressful, our experience with Mr. Bill Chaucer and the Hood team was incredible. Mr. Bill was extremely knowledgeable, very patient, and we never felt pressured. There is a reason why we keep returning to Hood Chevrolet when in the market for a new car and it's due to the caring nature and excellent service that the Hood name delivers. read more

I'd like to thank Mr. Bill Chaucer, he was very friendly, upfront, and honest with helping me out during the process of my purchase. Thanks to him I walked away very satisfied. Couldn't have thanked him more that I already did read more

I just want to start off by saying I have been buying cars from dealerships for over 25+ years and I had the worse buying experience at Bill Hood Chevy in Covington, LA. First I got stuck with a new salesman named Grant who didn't know anything about the used car I was looking to buy for my son. He brought the car from the back, I noticed the windshield was cracked in several places and asked if they were going to replace it and he said no because the car is priced to sell as is. I have never heard a dealership not replacing a windshield before selling it to the public. Anyways, I got in the car after I looked at it and proceeded to test drive it. Grant tells me he personally test drove the car and it was in excellent working order with no issues and it was fully inspected by the service department but then I noticed when I stepped on the brakes it made a rattling noise and I alerted him about it. He acknowledged that it was making a rattling noise and acted surprised. We get back to the dealership and we started doing the paperwork on it and he says good news..we are going to fix the windshield but the car hasn't been through our Service department for inspection..?? I ended up buying the car because my son need a "dependable" car and the used car market at this time was thin because of the results of the pandemic. I left the car there so that it could go through inspection and get the windshield fixed along with the brake tag. Well the next day comes and Grant tells me the car is ready to be picked up but the car wasn't ready because the windshield was still not replaced and the guy that does the replacement won't be there till Saturday. Saturday morning comes and I drop off the car at 8:30 am and I gave the keys to Grant and reminded him that they need to make sure they put the brake tag on the new windshield and he said they would do it. As the day went on I didn't get any status updates and it was 5pm already and they closed at 6pm so I texted Grant to see if the car was ready. He told me he would check and get back to me but he never did. My wife had to call up to the dealership to check the status and they told her it was ready. She drops me off at the front at around 5:45pm and I went inside to get the keys. They page Grant on the intercom and he comes out with the key and tells me the car should be parked somewhere on the side of the building and tells me to hit the panic button on the key to find it instead of going to get it and parking it in the front for me. I walked the parking lot until I find it and I noticed that they still didn't put the new brake tag on the windshield. I go back inside and I see Grant talking to another customer so I waited there until he was done. I was approached by another salesman (Brad Pitt) to see if I needed help I told him I needed a brake tag to be put on my car so I can leave because I had things to do. Grant comes and tells Brad the sticker is in the file on his desk. Brad just stood there with a confused look on his face and I tell him to hurry up and tells me that he didn't know anything about it and I didn't have to be an "idiot". I got upset and we exchanged words. UPDATE: A lil less than a year after my purchase the engine light starts to blink and the car starts to run poorly. Take it to a local repair shop and they tell me it needs a tune up: spark plugs, head gasket, timing belt, bad coil, etc.What kind of inspection did they do at Bill Hood? Oh and they also found silicon around holes in the front & rear engine valve covers..see pictures. DO NOT BUY OR TAKE YOUR VEHICLE FOR SERVICE @ BILL HOOD CHEVY IN COVINGTON!! YOU HAVE BEEN WARNED!! read more

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Our salesperson Grant was the best. He is new to car sales but his attention and attitude was all about helping us. He led us to the perfect vehicle we was looking for and was more than helpful with no pressure. read more

Mike Williams is a great sales consultant. He answered all of our questions when purchasing our new 2500HD. We will be back to speak to Mike in a few months when I'm ready for my vehicle. read more

Bill Chaucer and the management staff at Bill Hood Chevrolet made the entire process of buying a car a very enjoyable experience. The new 2023 Equinox LT has all of the safety and comfort features we were looking for and it's all wrapped up in a beautiful package. Bill worked diligently to find the right vehicle, give us a fair trade-in allowance and excellent financing. The whole process from beginning to end went smoothly. I would without hesitation recommend Bill Chaucer and Hood Chevrolet in Covington, LA to anyone looking to buy a new or pre-owned vehicle. Thanks Bill! read more

I got my car serviced here for a FSS. I saved $$ because they had the best price compared to the mechanic shop I first dealt with. I will stick to Hood Chevrolet service department from now on :) I scheduled my appointment 5 days in advance with the service department phone operator, but for some reason my appointment never showed on the computer in the actual service department when I spoke to them on the phone to get an estimate, and when I arrived to my appointment. I was disappointed because I attempted to get this issue solved days before my appointment with Ken**, but as a customer, all I can do is make a phone call. So I was not on their schedule when I arrived for my appointment but Larry in the service department got me worked in despite that. I received great customer service and my car was ready in about one hour. Thank you very much Larry! read more

I recommend Tom Harmon and Bill Hood Chevrolet February 27, 2023 By Danny Allday, CPA from Metairie, LA Tom Harmon and Bill Hood Chevrolet came through for me. Tom helped me land a brand new 2023 Corvette Stingray. This car was so popular that most dealers in the nation were selling them for tens of thousands over sticker price. Not Bill Hood. They gave me the sticker price, which made me very happy. Tom is so nice and a very professional person. I picked up my car on a Saturday afternoon. He called me Monday morning to check in to make sure everything was ok, and that I was enjoying my new car. I highly recommend Tom Harmon and Bill Hood Chevrolet. You'll love them too! Danny Allday. read more

I advise anyone who uses Bill Hood Chevrolet to stay as far away from their service department as possible, and this is why! I brought my truck in for a headliner leak and the windshield had to be removed. Mark made sure to let me know in all of his years working there they have never broken any, but of course after changing the headliner they broke my windshield. After going back in forth, they did me the "favor" of only charging me for half (originally wanted me to pay for whole thing) of the glass they broke being there not responsible when that happens. Then they had to pull the new headliner out and the window for a 2nd time! Finally when I got my truck back, I dropped off the loaner car & Mark checked for damage and said I was good to go. I made him aware that I was not happy with the new windshield that was put in my truck because the seal at the top was poorly done. The following morning, I noticed damage to my dashboard and the bottom of the brand new windshield had a crack in it. I immediately called Hood and made them aware of what I found. They proceeded to tell me that I must have put a crack in the new glass and scratched my own dash! Then they accuse me of damaging their loaner car, saying the rear of the car was damaged and I had curb rashed all the wheels, when it was fine when I dropped it off. Mark was extremely unprofessional when he called me, which seems to be common practice there. I explained to him that these accusations were false and also really conveniently timed after the botch job that was done to my truck! Some people may have just let it go, but this is a clear case of how to NOT run a business, and honestly it's like they were trying to intimidate me into paying for damages I didn't do let's accuse our customers of damaging things in hope they won't come back for us to finish the job we did! . Mark and the service team have belittled me and my concerns every step of the way. I have brought my truck and wife's SUV over 10 times for warranty work and had countless loaner cars, but now that they do something wrong they want to play games and do anything they can to inconvenience me. As it stands, they have yet to make things right. The only thing I did wrong was bring my truck to BILL HOOD CHEVROLET! read more

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Over the last several months, my wife and I have been looking for a van. We had traveled to multiple dealerships in the area and while on the lot - looking at two vehicles, the vehicle we wanted was sold from underneath us. While we had the vehicle "reserved" as we were "the first ones there and have priority because we're first come first served" we were not even advised that someone else was looking for a vehicle. In steps Mr. Bill C. In the same exact scenario - were looking at vehicles, they are "reserved" while we were looking - a salesman was beginning to show the van to another couple. Within a minute, Mr Bill realized and went and grabbed the key advising that we had priority and were still interested. FINALLY someone to stand up for us while we were looking. We ended up purchasing the van, and are set to go pick it up today. THANK YOU to Mr. Bill for ensuring we had a pleasant experience on the lot - and thank you to the staff for being so friendly otherwise. I'll come back to update this in 6 months and advise of the post-sale experience. We're just glad to have finally found a vehicle, and it wouldn't have been possible without Mr. Bill and the team behind him. read more

If I could give them 0 stars I would. We purchased a used vehicle from them in May 2023 and it has been in the shop since. Turns out the oil had metal in it and the car now needs a new engine. Obviously the service department techs are incompitent because this should have been noticed during the "inspection" and oil change they supposedly did. I have tried reaching out to chevy and the extended warranty company THEY signed us up with. Neither of them are willing to respond and resolve the issue. Needless to say I will have to contact an attorney. read more

They are only interested in selling new cars. If you value your time and expect even the slightest bit of common decency as a paying customer, I suggest you go elsewhere. Appointments are a joke and mean nothing to them. Customer service does not exist here and the management is nowhere to be seen. I was in management and customer service for almost 30 years and I would have never treated a customer the way I was treated by them, nor would I have tolerated any of my staff for their lack or professionalism. Chevrolet makes a great car, but I'll purchase my next one at another dealership read more

The service department here is awful. Don't waste your time because when you complain or ask for resolution they will point the fingers at anyone not there. Very important notes were added to our service file during drop off. When those were ignored, and the department failed. The woman who seems to run things (until you learn the reason she comes off that way is because the GM is absent) immediately blamed another employee for removing three notes. Why?? Oddly our vehicle came out of the dealership with a new problem. While sitting in the waiting room I personally watched this woman show multiple customers the exact same air filter to get them to buy and replace existing ones. People have issues with "car salesmen" when this service department is hands down more to fear. No valid leadership, horrible line employees, and rude/untrustworthy supervision. Waste of time, money, effort. read more

This is an updated review. Hubby just bought a new truck from hood. They made the sale hAppen, getting him into a truck he could afford the note on. They worked with him and made the deal. This is the 3rd car we have bought from hood. I also like the fact that u leave with a full tank of gas and a brake tag. Thanks to Andrew (our salesman) and brad Pitt (finance mgr) for their help!! read more

Where do you go to get your Chevy from the levee?? Hood Northlake! They are the best Chevy dealership around. The car buying experience at Hood is quite fun to be honest. Perry and Bill have both been there for me in the past. They know their cars and their inventory. read more

Great experience, Mr Bill Chaucer was my sales rep and he was wonderful! Had my car detailed before I finished signing the papers! Awesome dealership! read more

I've had a safety recall on my Chevy for awhile. I finally scheduled a Friday off to go take care of the problem and called first thing in the morning to schedule. But after 5 minutes of talking to Hood's Service Department, I decided to drive an hour to Magee Auto in Franklinton for friendly, competent service rather than deal with the attitude and excuses about their heavy workload and no loner vehicles and how they wouldn't be able to touch the car until Monday that I encountered at Hood. Good Chevrolet won't even have the chance at my business next time. read more

Hood Northlake Chevrolet - This is what the Chevrolet Corporation was saying would happen...but it's not going to be through Hood Chevrolet! - Car Dealers Near Me - Covington, Louisiana

DO NOT SHOP AT THIS DEALERSHIP!!!!! RUN! I purchased a 2017 GLA 250 Mercedes Benz on November 8, 2021 (morning) and on November 8, 2021 (evening) they were towing my vehicle back to the dealership because it was smoking from under the hood really bad. The next day November 9, 2021 the salesman (JUSTIN) told me to come pick my vehicle back up, because (HE) drove it and he didn't see where there were any issues. I then told Justin to write me a letter stating EXACTLY what he'd told me, and he stated "I'm going to get my manager involved now" ! When I arrived to the dealership on November 9th, 2021, the manager (Steve Boyd) approached and proceeded to tell me exactly what the salesman (Justin) told me which was (the vehicle past inspection and there is nothing they could see on their end) and assured me I shouldn't have anymore problems. As I was getting in my car Justin told me to keep a look put on the Cold/Hot temperature in my car to make sure it doesn't run hot, because that's his concern that it doesn't run out, and told me if it does to pull over and call and he would have someone pick me up. So from Tuesday- the Saturday I monitored the hot/cold still temp like he told me to make sure it doesn't run hot, the line was already closer to the H anyways but it never ran hot! Sunday afternoon November 15, 2021 the car had flared into smoke/steam coming the hood while I was in the store. A man came and got me and said "it looks like your vehicle is on fire". I drove it back home and parked it and call Justin on Monday November 16, 2021. Justin had my car towed to the dealership again. I texted Justin on Thursday November 18, 2021 and asked for an update, because I hadn't heard from him or anyone else. His response "They think it is in oil leak. That's why it's making smoke but not actually running hot"! Okay me on my head they (think) but not sure. I already already spoke to the local Mercedes Benz service department and they told me that they were surprised no one had brought my car to their dealership yet to have it checked, and also stated they should've put in another Mercedes Benz. Instead they they gave me a 2019 Chevy Malibu to ride in (with stickers) all over it. I was furious about that riding around for my graduation in a Malibu with stickers! Fast Justin texted me the next day Friday November 19, 2021 and stated " Sorry. I just got back to the dealership. They are waiting on parts." I asked Justin for a time frame when they think my vehicle will be ready. Just stated " If you want to take the stickers off, feel free. I will check again in the morning to see if the parts came in. I would give you a date if I could, but I don't work in the service department. As soon as they are able to give me a date, I will inform you immediately." Never heard anything else from Justin so on Monday November 22, 2021 I called the dealership and spoke to the service manager and asked him when will my vehicle be fixed and ready for pick up. He stated that they found a (minor oil leak and they are awaiting parts, and that he didn't know a time frame in which my vehicle would be available for pick up). I'm furious again, because now I feel like no one is trying to help, they are trying to get over on me because I'm a young woman, and they just don't care! It's November 26, 2021 and I still do not have my vehicle yes I'm taking into consideration that yesterday was Thanksgiving, but will in all I should have a date that my vehicle would be available. I've had 5 cars in the past and I have NEVER in my life experience such before. I will tell everyone to RUN and do not stop at this dealership! They are liars, and they don't care after you've signed the documents and paid that downpayment ! This is absurd I even started looking into consulting with a lawyer only because I don't know what's next and will I have issues with the car further down the road that they are hiding. This is suppose to be a (CERTIFIED CAR DEALERSHIP), but I'm having mom and pop car lot issues/concerns. Never again, I'm so disappointed it's going on two weeks still nothing. read more

This place, SMH...I purchased a C6 Corvette and paid extra for the extended warranty. These people were great, until the warranty ran out and than they decided to treat me like a chump when I returned for post warranty service SMH. The guy even had the nerve to try and sell me a brand new Corvette from the service department. You just can't even make this up SMH....I would think twice b/f I patronize this place folks and I would definitely never bring a vehicle here for service. This place just doesn't get how to treat a customer or they just don't care sadly....bye bye Bill Hood! read more

Please take this advise. DO NOT buy a vehicle from these people. They sold me a lemon. I have had nothing but big expensive issues with my car. They paint a pretty picture and treat you like gold until you drive off the lot. They treat their customers like dogs after. Just check all these reviews and read for yourself. Completely disgusted with how I was treated. read more

Went there in Dec 2019, they made me feel like I was bothering them to work on my vehicle. Not to mention that I am 98% sure they caused the issue. I have been on the north shore for about 7 years now and have bought 3 new Silverado trucks from Bill Hood and was ready to trade my 2017 in for a new one but after dealing with them last week I will buy a Ford from now on. The female there was the worst. read more

Great service I searched around they had the best prices on vehicles I bought a new truck the staff was fantastic ,well I saved thousands and got what I wanted, Will send friends and family and coworkers for the best deals read more

Went here to get my first car and the staff were really helpful. I wasn't quite sure what the process was so they walked me through it and let me test drive the car I was interested in buying. I'd like to give a shoutout especially to Greg Campbell who was so kind and understanding. There were some problems with my car insurance and he even offered to drive me over to the bank and home. He truly went out of his way to fix these issues and reassure me that everything was alright. The dealership also lowered the price of the car without any negotiation because they knew the price range I was looking for as a college student. Thank you everyone for your great service! read more

I really like this dealership. I bought my car from here in 2014 and they've fixed all necessary repairs. Landon and Julie in the Service Dept are very friendly. Julie always calls me to authorize any repairs that I wasn't expecting. And Landon helped my husband with his GMC that was having issues with his tires. I've never been disappointed with my service here. read more

Great place to have your vehicle serviced! Nice waiting area, prompt and courteous service. Well staffed and I was in and out in an hour without an appointment. read more

Let me first start off by saying if I can give this place a half of a start or better yet, zero stars, I will. This place is the definition of a business that I feel does not value me as a PAID customer. I purchased a brand-new car back in September of 2019 in which was a HUGE mistake. I apologize for just writing this review, it has been on mind to, but I have been busy with work. I had my credit ran twice after not having enough money for a down payment the first time, which is understandable, so I saved a little more money for a down payment from my next pay checks and decided to have them run my credit again (three months later) to see how much I would have to put down this time. I had enough money to make a down payment the second time after getting my credit ran again. David in the accounting department was very unprofessional. I made up my mind that I was going to purchase the vehicle, I talked to him and got the car delivered to the dealership after not having any in their inventory at the moment. I was 100% sure I was going to get the car, at the time I had a very hectic work schedule. David and I were keeping in contact with each other back and forth. He called my one day at 10:47AM and left approximately a fifty second message saying that I was dodging his salesperson and I was dodging him and if I did not get the car he got for me, I need to move on, do not contact that dealership ever again. Working in customer service for twelve years, that is not the way you talk to someone who is giving you business. David was very aggressive in the voicemail and from that point on, I should have taken his advice and "moved on" because he was not worthy of business. The only thing stopped me from going somewhere else is because I wanted to keep my promise that I was going to buy the car from them despite his ignorance. I talked to David again after this incident, not seeming apologetic at all asking me did I need a ride to the dealership (keep in mind, I live about an hour away, approximately 55 miles). I told him, "Yes." His salesman Stephen picked me up in the brand-new car that I was purchasing (to go sign papers). I felt the ultimate disrespect at this point. I know dealerships have courtesy vehicles that customers are transported in. So you just put 55 unnecessary miles on my brand new car, keep in mind that is only one way, I have to drive 55 miles back to my house. Needless to say I have not driven this car yet when Stephen came to pick me up. You stole the excitement away from me of being the first one to drive MY BRAND-NEW CAR. This is supposed to be a brand-new car that I am purchasing, when I pull in my driveway after dealing with this joke of dealership, I have 170 miles on my BRAND-NEW car already. They could have used a courtesy vehicle or even sent a complimentary Uber or Lyft to pick me up since I was buying a car from them instead of putting all of them unnecessary miles on my car and robbing me of the pleasure to be the first one to drive my brand-new car. I understand when one purchases a brand-new car, there may be five or six miles on it because it must be driven to make sure it passes the test of being able to be sold, but nowhere near the amount mine had. Fast forward to January 2020, when I first purchased my car, I purchased a warranty where I can get five free oil changes, the first one I can get at any Chevrolet dealership, but the last four, I have to get them from this dealership in which I purchased the car (which does not make sense considering this dealership in 55 miles from my house and I have to pay a $5.00 toll fee coming back each time and not to mention a waste of money and gas. I am almost certain this dealership could have worked out something with a dealership closer to my house. On January 25, 2020, I decided to take the long 55-mile drive to the dealership to get my oil changed (because that is only what the warranty permits, let them tell it). Bill at the service desk would not take me saying that I had to make an appointment. An appointment to get an oil change, really (sarcasm)? I am Bill, sir, I live across the lake (24-mile bridge). He was not having it, he said that I needed to make an appointment. Never have I ever in my life heard that an appointment must be made for an oil change. Keep in mind that I not only drove 55-miles and an hour drive to this place but had to pay $5.00 to get back across the Causeway Bridge. This was not only a waste of time, but gas and money to get back across the bridge and not to mention putting an extra unnecessary 110 miles on my brand-new car. If I have known what I know now, I would have never spent a damn penny with this dealership. As I am writing this review, I had called the service department to "make an appointment," but of course "the lady" who makes the appointment is not in. I had to call back Monday. This place will take your money and treat you like trash. Shop somewhere else! read more

Sales here is top notch, serious a+; service on the other hand is horrible, when you call you get a different answer about everything! Just this morning I bring my car in a VERY short and rude service manager (mike) doesn't even fully listen to my issues and quotes me a wait time of several hours all of this while his mouth of full of his morning snack. If I would have known how bad the service here was I would have bought on the south shore and saved the hassle of this place all to gather. So you hood lake you get 1 star and its sad because you would have had 5 stars based on your sales team........... read more

I purchased a "Certified Pre-Owner" 2013 Chevy Silverado from Hood NorthLake Chevy recently after performing a search on the internet. After looking at 4 possible choices from different dealers, I decided to purchase the one from the aforementioned for the main reason it was a "CERTIFIED" vehicle and I would have no worries as this is compared to new vehicle specifications. The sales, finance, internet departments were fantastic, but when I received the vehicle I had trained professionals give it a once over and found some very obvious defects that any properly trained automotive technician can locate. I brought it to the attention of my sales personal, he went out of his way to accommodate and brought it in for service. The service department refused to repair the items and I ultimately had to repair the vehicle and lost of over $500. I elevated the situation to management and requested new 3 new tires placed on the vehicle as compensation and satisfaction (as we also discovered that the rear tires were worn due to power breaking "smoking tires for fun" and the brakes are worn over normal 20k miles) I received a surprising - no counter offer, no lets come in and discuss, just "HELL NO" was the interpretation I received. I at minimum I expected the vehicle to be inspected and my issues would have been instantly discovered, hence the Certification. I wasn't able to fully see the vehicle as the transaction happened at night and didn't notice things till the following day with a full qualified inspection. I write this review to warn others of the possibilities you can encounter after they take your money and then can care less out you. There are better automotive dealers out there and I have found one local where I am located. I am very surprised that Chevy allows this to take place, ultimately its Chevy's name that HoodNorth Lake represents and very poorly. What I see - Certified Pre-Owned by "Wikipedia" (Most often late-model, they differ from other used cars by having been inspected, refurbished, and certified by a manufacturer or other certifying authority. They also typically include an extended warranty, special financing, and additional benefits) read more

I love this place!! The staff are customer serving. The facility is state of the art. The attitude of everyone I came in contact with was positive, warm, and friendly. I will tell everyone I meet to do business here. Steve S. read more

Kim was the service employee that helped me with my vehicle, and I was so pleased with how she treated me and my children while we were there. She was courteous, delightful to deal with, and even went out of her way to find change for my daughter to use in the snack machine. My experience with Bill Hood was perfect! From scheduling all the way to climbing back into a vehicle that had been cleaned as well! Great job folks!! read more

Call and email to check a car , Made the appointment to see the vehicle , check in the morning before I left home if everything was ok. When I got there the car was not there anymore. They sent to the auction . They knew about it , just made waste my time and tried to sell me another car. That's an awful way to bring customers in read more

The service dept was very helpful and friendly. They did all they could to get me in a rental car which thankfully was covered by my warranty. They were quick to diagnose the problem, order the part, and had me back in my own vehicle as soon as they could. I'm Very satisfied with their service. read more

Simple oil change. Did not have an appointment, but they worked me in and got me out quickly. As always, the service staff (especially Luke) were courteous, friendly, and professional. And it's always a nice touch to receive a freshly washed car. Thanks, Bill Hood Chevy. read more

Quite possibly the worst dealership service department I have ever dealt with. I have had my 2015 suburban serviced there 5 times. Each time it takes an act of god to get someone on the phone. At least 1/2 the calls go to a voicemail that is apparently in purgatory. Messages were left without one return call. The service adviser is always "busy" and can't talk. My car was to be repaired for some minor dent repair and rim repair. Then all of a sudden my AC was broken while they had it. They blamed it on me and that somehow it had a slow leak. A 2015 Suburban had a slow Freon leak?!?! I got my car back and noticed that the dents were not even repaired. STAY AWAY from this place. Everything is rotten from top to bottom. read more

I recently purchased a pre-owned vehicle from Bill Hood. I have purchased many vehicles over the years and have to say this was one of the best experiences I have had. My salesman, Matt, was very helpful and professional. I would recommend to anyone shopping for a car to try here first. read more

do not go to this dealership!!! they make unauthorized repairs to customer vehicles and then make them pay for it for them to release the vehicle!!!!!!!! please beware and don't get scammed like i did!!! i plan on sitting oitside their dealership (on public property) with a sign stating the same thing!! read more

We have purchased 2 corvettes and loved our service they really took care of all of our needs. Their service is top notch as well we actually moved from GMC for the truck to go to Hood. Thanks Hood!!!!! read more

Purchased a used 2009 Nissan Maxima on 6/8/2018 and found out that the dash board was melting. Contacted the GM (Mr. Scarle) on 12/26/2018 to inform him of my problem with buying a used car that was known for having melting dashboards. He informed me that they just check out the Car Fax report and that's it, but he would check into it and get back with me. He never called me back, so I called him on 1/3/2019, 1/9/2019 and 1/15/2019 and left him messages. Then I proceeded to call the used car manager (Mr. Emrick) and left him messages on 1/17/2019 and 1/18/2019 with no return phone call. I then called the customer relations manager (Mr. LaSalle) on 1/24/2019 who told me that he would give me a no matter if it's bad or good news. Still haven't received a phone call, I'll let you decide whether you want to do business with Hood Northlake Chevrolet, I was just trying to get this resolved without going through outside sources. read more

My partner and I just recently purchased a Pre Owned Honda Accord that we saw on the Internet. We were paired up with Chuck and couldn't have been any happier. He made sure that we walked away with this beautiful car. He made it a breeze to drive away in the car smiling. We highly recommend dealing with Chuck, he kept calling even when I had to leave at night due to going to work to let me know how everything was going. Fantastic guy!! read more