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Hood Northlake Chevrolet

3.2 (45 reviews)
Open 8:30 am - 8:00 pm

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Bret R.

I advise anyone who uses Bill Hood Chevrolet to stay as far away from their service department as possible, and this is why! I brought my truck in for a headliner leak and the windshield had to be removed. Mark made sure to let me know in all of his years working there they have never broken any, but of course after changing the headliner they broke my windshield. After going back in forth, they did me the "favor" of only charging me for half (originally wanted me to pay for whole thing) of the glass they broke being there not responsible when that happens. Then they had to pull the new headliner out and the window for a 2nd time! Finally when I got my truck back, I dropped off the loaner car & Mark checked for damage and said I was good to go. I made him aware that I was not happy with the new windshield that was put in my truck because the seal at the top was poorly done. The following morning, I noticed damage to my dashboard and the bottom of the brand new windshield had a crack in it. I immediately called Hood and made them aware of what I found. They proceeded to tell me that I must have put a crack in the new glass and scratched my own dash! Then they accuse me of damaging their loaner car, saying the rear of the car was damaged and I had curb rashed all the wheels, when it was fine when I dropped it off. Mark was extremely unprofessional when he called me, which seems to be common practice there. I explained to him that these accusations were false and also really conveniently timed after the botch job that was done to my truck! Some people may have just let it go, but this is a clear case of how to NOT run a business, and honestly it's like they were trying to intimidate me into paying for damages I didn't do let's accuse our customers of damaging things in hope they won't come back for us to finish the job we did! . Mark and the service team have belittled me and my concerns every step of the way. I have brought my truck and wife's SUV over 10 times for warranty work and had countless loaner cars, but now that they do something wrong they want to play games and do anything they can to inconvenience me. As it stands, they have yet to make things right. The only thing I did wrong was bring my truck to BILL HOOD CHEVROLET!

This is what the Chevrolet Corporation was saying would happen...but it's not going to be through Hood Chevrolet!

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4 months ago

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7 years ago

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10 years ago

Very good service department! Landon is a life saver! Thanks to all the mechanics and associates helping me with my car!

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Review Highlights - Hood Northlake Chevrolet

Bill Chaucer, he was very friendly, upfront, and honest with helping me out during the process of my purchase.

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Paretti Mazda of Covington

Paretti Mazda of Covington

3.3
(3 reviews)

I haven't bought a new car from here, but I have dealt with the Service department several times…read more They have done a great job keeping my old car on the road. It's old and they don't make 'em any more, but the staff at Paretti have never given me attitude or shown any reluctance to work on it. This has happened to me before with other old cars (I keep them a long time if I like them) and service attempts at other dealers (I don't keep them if I don't like them). I find I would rather bring my Mazda here than the local shops I use for my other vehicles. The showroom and waiting areas are modern and clean and comfortable. The staff are friendly and they don't treat me like an idiot who doesn't know anything about cars. The sales guys always try to sell me a new one to replace the old, but they aren't pushy about it. The service work has been great so far - no return trips to straighten out something that didn't get right the first time. I will gladly go back again. When my car finally dies I might go buy the next one from them.

STEALERSHIP! let me…read morestart by saying I had a pleasant time dealing with the sales folks, nothing wrong there. Don't.....DONT even think about dealing with service at this place. I had a FAULTY cracked infotainment screen which Mazda has admitted it is such and I called up the corporate latter and was told it's typically a $500-750 fix (not great but i figured typical dealer markup) , so I go set up a service appointment at the dealership. Ask the service rep how much just to confirm, she goes typically between $500 dollar mark. NOPE NOPE NOPE. THIS STEALERSHIP WANTED NEARLY 2K to fix a screen crack on a screen the size of a IPAD mini. I talked to the rep and she's like don't worry we can definitely lower the price on that. I go look at the price breakdown and they had me near the $400 range for labor ALONE! For what Mazda claims is a 30 minute fix and I even found the technician service guide (all they do is replace the unit with the SAME FAULTY UNIT) they can't be bothered by taking 2 seconds to take the 2 SCREWS off the display and replace the screen (25-100$ DIY Fix FYI). After I called out the service manager about the labor he told me he dropped the labor price! After checking it went down $100 bucks. YA BUDDY STILL 290$ FOR A 12 MINUTE YOUTUBE VIDEO JOB, HOW MANY MAZDA TECHNICIANS DO YOU NEED TO CHANGE A SCREEN. In the end they still wanted nearly 1400 to fix an iPad! Do not service your car here. Wouldn't trust them to fix a damn thing. I'll drive to Gulfport and go to Jay Allen Mazda before I even think about Paretti.

Eddie Tourelle Hyundai

Eddie Tourelle Hyundai

2.1
(29 reviews)

Michael Swan was an amazing sales rep. Professional, diligent, patient, responsive, incredibly…read moreknowledgeable and considerate. Gave us just info we need to decide without pressure. He is a perfect ambassador for any dealership. He was the major reason we worked with this dealer for a purchase of our first Hyundai and we received a very attractive offer and proposal from him. Between our decision and final delivery, Michael had done everything to exceed our expectations, including having the vehicle delivered to our house on July 4, 2025 with a full one hour review of all of its features and handle all documents digitally (welcome to the 21st century) The vehicle had just the colors and features that we requested and more; all within finance parameters offered by Hyundai Finance that matched our budget targets.. I would highly recommend Eddie Tourelle Hyundai and particularly Michael Swan to anyone who asks about Hyundai dealers near New Orleans. In addition, Josh Ansardi in Finance, who patiently and professionally answered my numerous questions late into the evening, contributed to make the purchase and delivery experience as flawless as can be. In 50 years of my car buying and leasing track record, Michael Swan and Josh Ansardi facilitated a very low stress experience to reach an outstanding car buying outcome , for which we are grateful

Big Shout out to the folks at Eddie Tourelle Hyundai in Covington. Wednesday night we went to…read more"look" at the Santa Fe's.. Well we arrived at 5pm and ended up shutting the place down way past 9pm. Ben Vu was friendly, professional, extremely patient, and super thorough. I must mention his teaching skills after purchase were stellar. We must also mention that the lot is well stocked with a vast amount of choices and the showroom and office areas are immaculate. We loved our experience in working with Ben Vu, Josh, Joey, & Marty. You cannot go wrong with this dealership and crew!!!

Honda Of Covington

Honda Of Covington

2.9
(63 reviews)

Three issues with my vehicle remain unresolved, and not a single one was repaired. The rear…read morepassenger door lock still does not unlock, and the service manager brushed off the fact that the phone charging pad doesn't work by claiming it doesn't work on any car like mine, so apparently it was "pointless" to replace it. That's their excuse for doing nothing. Meanwhile, they had no problem happily charging me $80 for an oil change, while ignoring the actual problems I brought my car in for. What makes this even worse is that I wanted these issues fixed before my warranty expires and now, because I have no choice but to drive the car daily, it will likely be out of warranty by the time I can take it to another dealership that actually does their job. This service department was dismissive, deceptive, and clearly more interested in collecting money than standing by their customers. I will NEVER bring my vehicle here again, and I will make sure everyone I know avoids this dealership too.

i purchased my first car here this past june, a 25 red civic sport. this is a solid dealership, i'm…read moresuper grateful i could get to work with tim and daniel, they were incredible. no-nonsense, right to the point, basically everything you'd want. i'd honestly braced for the insane dealership markups and the bizarre offers, but i didn't get that here. the actual paying part was much easier than i'd anticipated, and even when getting it insured, the guy was super honest and upfront. i'm glad that the guys i worked with were honest and no-bs, it's a really good look

Happy Kia of Covington

Happy Kia of Covington

2.6
(5 reviews)

I bought a car yesterday 5/20/26. My experience from start to finish was nothing short of amazing!…read morePERCY was hands down the best salesman to work with. He was straight to the point, no haggling, respectful, and made the whole car buying experience for my daughter to witness unremarkable. Percy stayed over an hour after closing time to make sure the deal was complete. Percy was attentive in showing my daughter all the features of the car and helping her set up the Kia app. I highly recommend Kia of Covington to anyone. Make sure to ask for Percy if you want the smoothest and fastest car buying experience!

I purchased a vehicle here and elected to include several optional products. Within 30 days, I…read moredecided to cancel those products and submitted the required cancellation forms to the finance department. After receiving no response to follow-up emails, I returned to the dealership in person. I was given copies of the signed cancellation forms and told they had been sent to accounting. However, after contacting the administrator, I was informed that the cancellations have still not been submitted. I am concerned about the lack of follow-through and communication. I am simply asking that the dealership process the cancellations that were already completed and agreed to. I would appreciate prompt resolution and confirmation that this has been submitted. Edit~~~~~~~~~~~~~~~~ You can see below where Todd, working on behalf of the dealership, stated that the issue had been resolved. That reply was posted roughly four weeks after my original review. However, the matter was not resolved at that time because I had not yet received the refund. The dealership cancellation form states that processing would take 4-6 weeks. After 8 weeks, I had still not received a refund, and my lender had no record of any funds being applied to my loan. As a result, I sent a formal demand letter. The dealership later informed me that the check had not been sent. According to the documents and tracking information I received, the check was dated approximately one week before it was mailed and was mailed shortly after my demand letter was sent. For anyone considering optional products, make sure you understand the cancellation process and keep copies of all paperwork. If you cancel products, document your communications and follow up regularly. Also, make sure you receive an itemized breakdown of your purchase. I did not receive one at delivery and had to request it afterward. In addition, when I picked up my license plate, I did not receive the registration window sticker and will be obtaining a replacement through the OMV. At the time of this update, more than nine weeks had passed since the cancellation request and the refund still had not been applied to my account. Based on my experience, I was disappointed with the handling of the cancellation process and the communication surrounding it.

Baldwin Subaru

Baldwin Subaru

3.4
(53 reviews)

Three years in and these guys have been consistently great. Just got the 60k service done on my…read more2022 car, which includes a number of expensive preventive maintenance items. All of them necessary unfortunately. The service writers have been working with me to spread out the services across three service intervals to help ease the "sticker shock" and still get the maintenance done. Did some at the 54k, some more at the 60k, and the last will be done at the 66k. I have dealt with two or three Service Writers through this process and all have been very understanding and willing to help. The service department keeps good records and history of the car which also helps. Words of advice: whatever your car and wherever you take it, don't put off the preventive maintenance! It might be expensive, but it is still cheaper than tearing up your car or getting stranded by the side of the road. Maintenance is cheaper than repairs. Preventive Maintenance is very important to ANY vehicle! Over this time, they have remodeled the lobby and waiting area so it is very comfortable. Free coffee, water, nice bathrooms, etc. They ditched the Lincoln franchise so it is Subaru-only as of 2025. Good experiences and so I keep going back. I'm probably going to buy another car in 2026 and it will probably be from these guys.

I told them I needed to drive to Key West and back for a work trip. They finished up my initial…read moreissues but found a couple of critical issues. They tried to send me home at 5:30 with my tires not being aligned and "dangerously low brake pads" because Jason David he wanted to go home. His words not mine. I said I needed this work done before I drive an hour home. I felt unsafe driving home with my car in that condition. The mechanic said he'd "stay late to finish". While the mechanic was working on my car, the employee named Jason David told me, "If he (the mechanic) works a 4 hour long job and finishes it in 1, then he still gets paid for the 4 hour long job. He gets paid around 200,000 dollars a year." Then I get the bill (attached below). $833 on labor. I think they took advantage of me because they knew I needed the work done on my car right then and there. I am uploading my bill for financial transparency amongst customers. I do not want anyone to get hit with a bill like this. He fixed two additional issues and my bill went up my almost $1000. I had to charge this to my credit card which messed with my credit amount being used which affected my credit score in the middle of me refinancing the car. I am utterly disgusted at this Subaru store. All of my Subaru friends & I have affirmed we are never doing business here again.

Rainbow Luxury Imports

Rainbow Luxury Imports

2.3
(13 reviews)

BEWARE - SCAM ALERT: This dealership should be absolutely ashamed of how they operate -- or maybe…read morethey should just print "we do shady things" on their business cards and save everyone some time. I came in as a single mom, ready to pay full asking price -- which, by the way, was already over Kelley Blue Book -- and somehow they still found a way to squeeze out more. Enter the $1,300 AutoGuard mystery fee! Never agreed to it, never asked for it, but there it was, baked into the paperwork like it was grandma's secret casserole. Only after I committed did they suddenly inform me it was "non-negotiable." Cute. Salesman Derek, and managers Tom and Paul, pitched me a story that the brakes, tires, and windshield would be fixed before the sale. Fast-forward to post-deposit: plot twist -- "Actually, we'll do that after you pay in full... and you won't get the car till the end of the week." Oh. So now we're playing Dealership Theater? As a cherry on top, I politely warned the next poor soul in the showroom about the scam. The finance manager didn't like that. He marched out and yelled at me in the parking lot for "being disrespectful to their customer." Sir, warning someone about your own shady practices isn't disrespectful -- it's a public service. This place doesn't run on transparency -- it runs on pressure, misdirection, and the hope you'll be too exhausted to fight back. I came expecting a car sale. I left with a PhD in dealership manipulation. At the end of the day, I bought the car -- not because they earned it, but because I'm a struggling mom who needed to get the hell out of there. And guess what? I ran into that customer at the gas and come to find out, they apparently told the next customer that exact same thing -- that I was "going through a bad divorce" Classy. Also, I was told the $1,300 AutoGuard fee was "mandatory and on every car." But when I chatted with that same customer? He said they told him it was totally negotiable. So... which is it? Mandatory for moms, optional for everyone else?? WTF. Disgraceful. And embarrassingly on-brand for 2025.

Made a all cash offer via phone and asked for the price they would sell vehicle for. They tried the…read moreyou need to come in tactic but I explained I was out of state and all I needed was there price. They never responded to my final text, so either they like cars to sit on the lot and people who do financing thru them, no cash offers, or I guess it is because I am a woman.

Hood Northlake Chevrolet - car_dealers - Updated July 2026

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