I always have a wonderful experience at the Shoreline DMV! The staff are friendly, organized, and…read morevery efficient. Last month, I went in for a walk-in license renewal that needed to be done in person. I arrived about 15 minutes before opening, and although there was already a line, they had an employee outside checking in with people to make sure everyone was in the right place and knew whether they needed to stay in line. From the moment they opened, I was in and out in less than 35 minutes. If that's not efficiency, I don't know what is! I can't speak for every service they offer, but based on my experience, I really appreciate the staff and how well they run things. Big bonus, they have ample parking!

Few routine appointments are as anxiety inducing for me than a trip to the Department of Licensing,…read morebut things went smoothly at Shoreline. A few caveats: 1) I showed up half an hour before they opened (there at 8:00 before 8:30 open) and there were over 20 people in line behind me by the time they opened. 2) I needed a simple renewal, which I couldn't do online because they force you in office every other renewal. People looking to upgrade their license or for something new were sorted behind all renewals. That was probably a bummer for the kid next to me who was excited for his first license, who watched like 15 people who showed up after him walk in first. 3) According to the lady who sorted us, walk ins will be unavailable as early as next month. Ouch! My license expires in about a month and the next-available appointment was about six weeks out, which is why I was a walk in. I checked availability the day I got my "It's time to renew" notice in the mail and it was already past my expiration date. No clue how things are going to be handled for those, like me, who don't obsess over license expirations. I'll probably put a reminder in my phone for seven years to check how far out appointments are being scheduled. Anyways, back to Shoreline DoL! They were efficient, they were polite, and I was out the door in ten minutes (bear in mind I was first in line, so YMMV). I have no idea what my picture looks like because I won't see it for two weeks, but the clerk assured me it was "fine."

Discovered unexpectedly that my license had expired and I needed to renew my license asap. Decided…read moreto secure an enhanced driver license or Real ID. Every day at 8:20 AM the Redmond location releases same day appointments, I was lucky enough to get one of those. FYI every Friday at 4 PM they release appointments for the following week. Otherwise you're looking at booking out a month in advance. I was able to register and secure an appointment very quickly online -- although I will say that the website did not have EDL as one of its first options, which I think it should give the importance of that license now. I had to use the search bar to find it and only then did it pull up. It was confusing trying to make an appointment for a renewal but it wasn't just a renewal I was looking for. What was very helpful was the updating texts that reminded me of the appointment time and gave me the option to check in online. The helpful staff at the registration information desk confirmed my check-in. The waiting area was spacious with many chairs, and there were 19 kiosks which meant very speedy processing. I didn't wait more than five minutes however I had to step out of the waiting area for a moment and it was during that time that my number was called. The saving grace was the smart technology was that sent me a text informing me that my number had been called. Nathan Diamond assisted me. I had my previous drivers license which was then canceled out, my W-2 has proof of address and my photo was taken. I was given a temporary license that would function for 45 days but I could expect my license to arrive in the next 30 days. Organ donation was confirmed and I was given the option of putting my blood type if I had written proof of it, which I wish I had known in advance. I did not however have such a document with me so I was not able to put it on my card but I was told I could update anytime. I chose the eight year option which was about $144 out the door after all fees, etc. The five minutes or so with Mr. Diamond was really educational. I think I was out in 15 minutes total. The parking lot out front was free parking so no stress about parking. The staff was helpful so asked for their names. The two people at registration were informative and helpful as well.

Compared to California, this place is pretty organized and efficient. You don't have to wait long…read morehours. The facilities are clean probably bc it just opened. The front staff administrator checking people in was efficient but unfriendly. I asked her a question and she gave me a blank stare. She probably has a lot of people asking her questions all day so whatever. Glad Washington state has it together.

Great business! Quality is good! The value is good and the price is reasonable for all users!read more

This is the kind of spot you want to go to if you have to get new plates. I like the huge spots in…read morebellevue, this has just 3-4 people in what looks like a former garage. They are very efficient and while you might have to stand out in line out side but it goes quickly. Getting there early is essential and avoid the lunch time rush as well. Also bring your checkbook as they charge $$$s for credit cards. The staff is friendly and helpful. Do as much as you can online but if you want a blast from the 1960s this is the place.

The one in Smokey point is fast and efficient. I got in and out in under 10 mins. Very friendly and…read morehelpful. Nice bathrooms too.

Evidently I had been renewing my driver's license online for awhile, it was time to update my photo…read more& info after receiving a postcard notice in the mail. Info provided via QR code on the postcard and WA State Dept. of Licensing site were helpful. Unfortunately, the closest site in Shoreline was booked out to end of June! I can't chance driving with an expired license, so I started looking at other sites for available appointments. I snagged one for 5/8/26 at 0830 at the Seattle/Queen Anne site. I was also provided reminder updates prior and even on day of for check-in. Pro tips: Definitely make an online appointment versus hoping for same day service, unless you have plenty of time to potentially wait. Bring appropriate documentation to prove your identity and state residency. There's a list provided on their website. I had my current driver's license, car registration, passport, and car & homeowners insurance policies. Excessive, better to be prepared than not. Despite living in Shoreline, my appointment was scheduled at the Seattle/Queen Anne site. I gave myself plenty of time to locate it and find street parking. Thankfully, the parking rate via the app was reasonable. 45 minutes covered my time in line and the renewal process. When I approached the entrance 35 minutes early, there were folks already in line. Eventually this line stretched up the the sidewalk. Upon leaving, there was an even longer line and nearly full waiting area. Just saying. While I was waiting, I received a text to check-in to state that I was indeed onsite. This provided a secondary code to use upon entry and the check-in booth prior to being briefly seated. I literally was the first one served. Guess I did not need to be so early & freeze in line. That's on me though. I provided my current expiring license and answered all the questions asked. I even took a vision test to verify I no longer used corrective lenses/glasses for distance. I also declined my long time motorcycle endorsement. Note that driver's licenses can be renewed for either six or eight years. My photo was taken. This hopefully is an improvement over my passport and Costco membership card, lol. Turns out my ancient photo on record was since 2001! I finished up all the other things requested. Just make sure all the information on the temporary license is accurate on the screen before signing. This will be your temporary paper license until the renewed card arrives via mail. Note that there is an additional fee if payment is made via credit or debit card. No fee if payment is made via cash or personal check. I was done within ten minutes! Loved the humor and upbeat, friendly service from the gentleman at booth 4 that morning. I was expecting dour and curmudgeon service, ended up receiving the complete opposite in customer service. Props to that staff member! Many thanks! There's also a wall by the entrance/exit that had additional free informational pamphlets and guidebooks, just an fyi. Hope this Yelp post was helpful and that you have a positive experience renewing your driver's license onsite.

The manager here is extremely verbally and physically aggressive. He came up to me to intimidate me…read moreafter I asked about why six-year renewals do not actually last six years. Be warned that he may get involved in your space and attempt to intimidate you if you ask questions. He refused to back off until I recorded him and directed him to step away as he was right next to me and quote a bit larger and taller than the average person. I would strongly advise anyone looking for an ID to avoid this location and go somewhere else, as your physical safety may be in danger.

The guy who was checking everyone in was pleasant and efficient-- he was getting pulled in lots of…read moredifferent directions and never seemed rattled or unhappy about it. I was able to check in with my phone and see my progress on a screen. Everyone was waiting peacefully, no drama. My appointment happened right on time, and was very efficient and easy. Five stars for the West Seattle DOL. Good job.

Like all government activities the customer service as wealthy government workers take extended…read morebreaks and work at a snails pace. The advanced scheduling system didn't work when we tried, thus we went in without an appointment - took 1:20 simply to renew an ID card. Please privatize this and allow competition and stop making citizens wait because on inept people take government jobs.

Wow, not sure if my perspective is just skewed coming from California, but the service was super…read morequick IF you have an appt. We got there right at opening (8:30 am) on a Friday and were told we could not just wait if we wanted to, we had to have an appt. But we learned that they release new day-of appointment times each morning so we were able to get an appt for later in the afternoon. I came to get a new license after moving to WA from out of state. My appt was at 1:15, I checked in around 1:05, and I believe I left by around 1:30 pm. They didn't actually look at any of the documents I brought with proof of my new address in WA. I wasn't able to transfer my Cali "RealID" to a WA "enhanced ID" unfortunately; so if you need that, make sure you bring a passport or birth certificate (NOT social security card). ALSO BRING CASH OR CHECK if you want to save yourself fees associated with using card (even debit card.) It was clean and quiet inside with ample seating.

Not your typical DMV office. I was very pleasantly surprised by how smooth and quickly it was to…read moreget my drivers license renewed. You initially have to come in to check in with counter number one and get a number. That is probably the longest wait which was about five minutes when I went there at 8:35 AM on a Friday with an 8:45 appointment. After getting my number I was called up to get processed after about one minute. It took about 4 minutes to get processed, my photo taken, and issued a temporary driver license. I found the staff to be very welcoming and friendly.

The woman with the gay cat placard clearly did not want to help me. It was clear from the moment…read moreafter I greeted her after a 45 minute wait time. I was told by the licensing agency in Lake Stevens that all I had to do is change my name on my cars to get something done, but even though I brought proof of my name change, she wouldn't do it. Quite rude in her manner as well.

I used to use Beverly's for everything applicable when I lived in the area. I've always had great…read moreservice and if you can make it there during work hours during the week there's hardly ever a wait. When I moved to California, I went to transfer my car title down here and suddenly realized I had absolutely no idea where it was. The kicker, I obviously had to obtain a replacement from Washington where I purchased the car. I called Beverly's and they were extremely helpful and willing to do this out of state by mailing some stuff in. I am inexperienced and naive, so I messed up the paperwork TWO SEPARATE TIMES ( I know), and they were still so nice and helpful. They paid to send stuff back and held onto things for me so we weren't playing mail tag. I finally got my title today and I had to come on here and write this. Customer service: 10/10 Patience: 1000/10

Made an appointment on line,which is definitely the way to go.Employee was very…read moreunderstanding,patient and was able to explain things simply.Whole process in renewing my license took an hour.....40 minutes of which was driving there and back,so,a very prompt process.

Dreadful! Website said to make an appointment to renew license but it wouldn't give me an appt for…read moremore than a month. I went in & out of the site several times trying to figure out if I was doing something wrong (I wasn't - a friend had the same problem yesterday.) and then it locked me out. Today (7/10) I arrived at the office a 1/2 hour before it opened and was 10th in line. However, an employee came out & said we needed to hold our phones up to a barcode and check in. I was still locked out and couldn't check in. This employee was pleasant but there was only 1 of her and dozens of people who needed help. About 50 people who came after me were served before I could get checked in and the woman inside at the first chair to check people in was totally, absolutely nasty. She told me my appt wasn't confirmed (pretty sure she spelled my name wrong) and to go back to the other woman (although there was no one in line behind me and she could have helped me). While waiting in line yet again I found the code I needed and went back to show it to the nasty woman. She didn't speak to me at all until I pointedly asked my status & she snarled I was confirmed. (It may have been a racial thing.) I then asked her several times if they would call my name or notify me it was my turn on my phone and she snarled at me, refused to answer me and eventually told me to go ask the other woman who had more than a dozen people in line. The woman who had started out nice was then very condescending and said they "wouldn't not call me name." Actually, they don't call your name and there's a confusing reader board that says they are "serving" people they are not serving on one side of the board and on the other side of the board your number will flash for a second and then leave the screen. It was horrible and ridiculous! It was much better when you went, got a # and were called when it was your turn. The woman at the first carrel who tested my eyes and did the paperwork was the exception and was very pleasant.