I've been seeing Dr. Grussmark since December 2019 for what has been my second course of Invisalign…read moretreatment. He is extremely skilled at what he does, and I have no doubts that he is objectively/statistically the best Invisalign practitioner in Miami-Dade. He's generally a pleasure to interact with and I've never had anything less than a stellar experience with his staff, who are all very patient, professional, and attentive. Bonus points for the dental assistants in particular, who have made all drilling etc. experiences as comfortable as possible.
The reason why my rating is presently less than 5-stars is that the doctor's bedside manner can be hit-or-miss. I have about six cumulative years' worth of experience as an Invisalign patient at this point (not including additional orthodontic treatment as a teenager), so I tend to have nuanced and specific questions at this juncture (I just finished my first set of refinements and I'm about to start a second; that's basically three sets of trays). Sometimes I'm able to get him to sit and listen to my questions, get thoughtful answers, and even get indulged to have follow-ups. But other times... It's like pulling teeth (no pun). It is very frustrating when you are being rushed out of the chair after only ~3 minutes of having been with your treater, during which they have done all of the talking, leaving little time for yours (once he literally walked away while I was mid-sentence).
I recognize that this is a product of the volume nature of most Invisalign practices, which tend to have an (understandably) busy schedule, coupled with the software nature of treatment (you only know so much until the program tells you otherwise). But I hate leaving with a feeling of guilt/fault over having questions about cosmetic issues (I've had a chipped incisor for the past couple months), areas of focus that are important to me, the stage of my treatment, etc. I empathize with the logistical nightmare that must be trying to see 50-something patients a day, all complaining about the same thing ("when will I be done?" etc.). But for the time that you are in that chair, I think it's important that your questions and concerns be consistently treated as valid.
I hope by the time that I finally finish my treatment that I feel differently about this issue and can update my review accordingly.
