I'm just at the beginning to purchase awnings. We're in a campground and won't be there this winter. So waiting till next spring. Our awnings are from Bills and have lasted @14 years read more

Needed awning fabric replaced on my retractable awning. They replaced my awning but did something to the motor so it wouldn't open. After a few weeks their technician came out and told me the motor was burnt out. I never had a problem with it before this. They were going to charge me 1600 to replace it. I got a second estimate from another company for 725, and when they came out they fixed it without replacing the motor so I spent nothing. Bills canvas was going to rip me off with an expensive motor I didnt need. They didnt even care when I told them this. Go somewhere else. read more

After one year stitching star to pull apart, they are now eight years old and should be replaced. Very poor fitting very loose difficult to tighten. I've used the business for 30 years totally disappointed. read more

So disappointed in this company. Awning was installed incorrectly and they had to return because it was wearing holes in the corners from the whipping winds. They said to call 2 weeks before we want it taken down. We called October 1 and it is still up. They said they moved us back because of the rain. It has been a gorgeous October and sunny every day. Expecting a Nor'easter and live on ocean block. This is a nightmare! So frustrated and upset with them. read more

Bill's Canvas Shop - Hole in both corners of awning installed 7/7/17. - Awnings Near Me - Woodbine, New Jersey

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I don,t what to give this business a 1 star. I ordered a out side screen from them, had to give them %50 up front and then another %25 to order the screen. I had to call them 3 times before they would give me a appointment to have it installed. They installed it and as I was inspecting the work I saw that they had attached the bottom of the screen to the frames of the porch with multiple holes and the wood screws protruding all the way through to the inside about a inch. The salesman had told me that it would be anchored to the wood under the deck. The workers told me that I had to pay them the balance and they would be back to fix it for another cost. I called the salesman and he told me I had to pay them or he would have the workers remove the screen after I had already paid them %75 of the job. I paid them and have not heard from them since. Stay away!!! read more

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Great job selling you new awing. Awful job getting them to hang/take down. I believe the current owners worked for Microsoft before buying this business. They need to go back to Microsoft to learn what good customer service is all about. read more

Can u give zero stars? I have spent over $20k with this company, last year over $5000 for new roof, panels, etc..... BRAND NEW roof leaks (we will fix it), zippers broken (we will fix it), stitching pulled (we will fix it), came out once to assess and NEVER saw them again. It's been over a year with no solution..... read more

Terrible company to work with. They don't get back to you, their prices are high, and they don't stand by their work. We're $900 in with them and we have the same problem with our retractable awning that we did when we started. Now they want $170 to even come out and take another look. I asked them if they would help us out considering we're a customer who got zero value for our $900 and they refused to do anything at all for us. They just don't care. read more

Our new house had an old awning on it that needed to be replaced, and the former owner recommended we call Bill's, who they had been using for many years. They were courteous and helpful every step of the way, even dropping off swatch books for us to keep to make our selection, and picking them back up - despite the 25-minute distance. The team who installed our beautiful new awning was friendly and worked quickly. And the finished product is lovely! Highly recommended. read more

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The worst company. My awnings were wrong from the beginning. They were uneven had gaps and were sagging in areas from the start. 1 yr later....when it rains it collects in a sagged area.....then dumps out if the wind blows the right way. Terrible terrible company. They told me there is nothing wrong with them. Don't ever use them. read more

We have used Bill's for the past 3 years. Up until last year, service was great. Last year we had new awnings made. They were made incorrectly, hung incorrectly and put up AFTER Memorial Day! They didn't take our awnings down for the season for over a month after the date I had scheduled for them to be taken down. Now, I have asked for the awnings to be put back April 1. And still they are not up. I will be in Cape May this weekend with no awnings and will not be able to enjoy my porch In the rain. No one will call back or help or even guarantee when awnings will be placed. This is terrible service. If I ever get the awnings placed I will never use this company again. read more

We have been a customer with this business for nearly 11 years now and really didn't have much of an issue with them until now. Needed to order new awnings and did so back in January of this year. Estimated completion date was given as Spring 2021. We have now been getting nothing but a run around as to when our awnings will be completed and installed. We have submitted all necessary down payments totaling 75% of the total price. We were told in April that the material was in and fabrication had started. We followed up with a call the 2nd week of May and were told we had been scheduled for install the week of May 7th however they were short handed and installs were running behind about 2 weeks. We now call and are told our awnings are in production and the material is just being cut. It's ridiculous that we cannot get a straight answer. The people that answer the phones are new and claim to know nothing and the ownership does not return calls. I would not recommend this business at the moment. read more

Was a customer for 18 years. Just had to replace two awnings over my sliders. Cost was $1,350.00 and part of the price was to hang them. I have a third awning that needed hanging. After two missed appointments without a phone call they came on the third appointment and hung the three awnings. Gave them a check as they left for the remainder of the bill. A few days later I receive an invoice for $197.00 to hang the one awning. I called Bills Canvas and explained that this invoice was just not right to hang one awning while they were there to hang the other two. Management explained that they needed to pay their employees and they don't work for free. She said she could lower the invoice to $100.00 but I needed to pay. I told her I will pay the full amount but this is the end of our business. She said that fine and hung up. read more

Installed our awning incorrectly and had to have them come two times during the summer to fix the loose arm. Consequently, it ripped and now they want $600 for repair! New management is not customer service oriented. read more

HORRIBLE! We purchased our awning from them, which is the easy part, but now-a-days, "customer service" determines the quality of any contractor. Our awning needed a simple repair. New clips were needed to keep the valance from sliding down the track. The following year, we had to call again for the same issue, and we were told that the clips used were not good clips, so the repair tech now would supply what he termed as "better clips". We were also told by Loretta that due to the repetitive issue, there would be no charge, but after the job was completed, we found this not to be the case. After the work was redone, Grace, the owner, was quite rude on the phone, and told us that since two men and a truck had to be dispatched, there would be a charge. So...here's a recap...Bill's supplied the awning and install...they tell us that poor clips were used to fix the awning...they "re-fix" the awning with "better" material, and charge us for the service. If the repair material used was poorly designed, then Bill's needs to address that. To charge us for work needed a second time, only to NOW do the job properly, is a shame. And for an owner to be rude due to her aggravation on the matter is also a shame. When we're told that poor material was used in the first repair, and more importantly told that there would be no charge, only to find out that there is a charge since two men and a truck had to be dispatched...well....nuff said. read more

Agree 100% with Kathy K...completely unsatisfied with customer service after spending so much money ...after only 3 years we complained of wear and never received any satisfaction from owner..found out from another company that our installation was faulty..very disappointing!! Now faced with complete replacement . read more