Worked mainly through lunch but come 1 p.m. I realized I needed something to eat to keep my energy up. Was sorta in the mood for a hot dog but remembered that Biker Jim's had closed a bit ago as has Steve's Snappin' Dogs. What to do, what to do . . .?
Then I remembered that Billy's Gourmet Dogs isn't that far away so I ordered their great looking Bison Bratwurst, one of their more expensive choices on-line. Paid for it and got the pop-up notice saying it would be ready at 1:30. Got tied up on a call so didn't make it there until 1:45 or so.
Came into an empty restaurant with 2 gentlemen workers in the back. Gave them my name and told them I was there to pick up my order.
The response? "Uh, hmmm. Oh, ah, sometimes we don't get these . . . Yada yada yada." In other words, they hadn't bothered to look to see if any orders had come in after whatever rush they'd experienced closer to noon, and so they hadn't even started my order.
One of them apologized and said they'd get right on it and in less than 5 minutes they did indeed give me my order; or at least what they said was my order.
Now I've kinda been around for a while and so I"m not all that surprised when what you're told you're going to get isn't exactly what you end up getting. That was the case here. I'll attach what their menu shows as a picture of that product, and then a picture of what it turned out to be, but the bottom line is that what I got didn't have to the 2 things that were in the description and the picture that made me want to get what I'd ordered. The menu said said the bratwurst was split and grilled and served with jalapenos. Now who doesn't like that char and bit of crust that grilling a split wurst gives you? And for me who really was in the mood for something spicy, when you combine that char and jalapeno with ,brown mustard . . . mmmmm . . . that's some kinda good.
This dog they served me wasn't split, wasn't grilled--or if it was showed no sign of that--and had not a single jalapeno on it. (I did manage after serious inspection to find 1 or 2 slices of onion in the sauerkraut, but nothing even remotely close to the picture.
Bottom line (as to why Billy's didn't get 1 star) . . . well, the 2 gentlemen there, once they made up the excuse about why they hadn't already made my order, were apologetic and kind. Again, they both said they were sorry and wished me a nice day. I appreciate that, but my general feeling (that obviously made an impression on me since I've been working on this review for a while:), is that I won't go back to Billy's in the near future. I have no desire that any trouble comes to the workers from this review, but my feeling is that if you're going to ignore your work and decide to just hang out instead of doing your job, then, if you really want to make up for it, you'd produce a product that would make your employer proud of the food you've produced. That didn't happen. Too bad. Not a huge deal, but in this world where things have consequences, and Billy's just lost a customer--at least for the near future.
Ciao, so to speak,
David M read more