We have used Friendly Transmission Service in the past. They were very honest. I intend to use them…read moreagain. They charged me a fair price, not overcharged

Replaced transmission went to pick up and it would not start. Why? I had a fairly new battery…read more After year and half, right after warranty ran out, transmission started changing hard. I took it back, cost me another $$$. After another year and three months more issues. Oh yes did I tell you after BOTH times of working on it my mechanic that does my oil change had to tightened bolts that were loose and about to fall off. On the third time I went elsewhere. I now have a warranty that is good anywhere in the US and 10000 miles. So yes I would say GO ELSEWHERE. I've heard of others having problem with them as well since I've been

Run as fast as you can! These people are incompetent & scam artists. I will attach documents to…read morethis review to back my statements. Then you decide if this is the business you want to trust to look after your best interests in taking care of your vehicle. My boyfriend, Adam took his 2007 BMI for repairs. On 2-18-25, he was given a quote of $1628.31 for complete costs of repairs. This was steep, given he had only purchased the vehicle for $3000. However, he trusted the quote for repairs from Adam Total Car Care LLC. He approved the repairs, and satisfied the bill on 2-21-25. Fully expecting to have a functional vehicle atter paying. The day, my boyfriend Adam paid the bill. He picked up the car, and realized it was not functional. Adam Total Car Care LLC, reevaluated the vehicle, and advised there were further damages to the car that had not previously been discovered. The additional costs of repair? $1260.86 (included in the attached). I spoke to the manager, Nicole, who claimed to have done my boyfriend a "favor" by "reducing" the original bill from $4000, to $1628.31. Which was a completely inaccurate. She had given him a 10% discount. I told Nicole, had we known the repair costs would have been $2900 vs $1628, we would have never agreed to any repairs. And, would have salvaged the vehicle for parts. Nicole seemed indifferent just claiming, "I understand your frustration". Furthermore, O'Riley sells the part they're trying to sell for $807 for $396, in addition to them hundreds of dollars charging for labor for failure on their parts. We are now having to go speak to an attorney for options. Now, after reading this review and seeing the attached documents...is this where you want to take your vehicle for "care"? My boyfriend has now spent $1628.31 for a car that is not functional, while Adam Total Car Care is trying to continue to mark up costs for parts and charge labor for their failure of inaccurately disclosing total damage costs. All so that they can continue to make profits, at costs absorbed to my boyfriend. As I mentioned, if you do not wish to go through a similar experience! Run!!!

I just wanted a quote and was treated very rudely.Ill gladly take my money elsewhere.read more

My mom took her car to Brentwood Service on July 15, 2025. The issue wasn't fixed, yet they still…read morecharged her. When she questioned the charge, the owner cursed at her and refused to release the car until it was paid in full. Our family had to send her the money just so she could get her vehicle back. This was unprofessional, disrespectful, and completely unacceptable. Avoid this place.

I took my car there to get a power steering pump put on and ended up getting my switch broken off…read morethat opens my sunroof my power steering pump is not where my sunroof is and then they lied to say that they didn't do it the pieces was inside my cup holder where they have broken it off I would never take my car back again I had to order a whole new piece from eBay to replace it

I'm quite disappointed to be writing this. We just moved to High Point, and were hopeful to find a…read morelocal shop we could trust. Came to Newton's because of the reviews. I sat with them while my car was getting worked on. I was a bit uncomfortable with them talking about bankruptcy while I was in their presence, but did my best to ignore, and not eavesdrop. They replaced a battery on my Honda CR-V, and asked me to return the next day for the tires. In replacing the battery, the Honda computer systems did not come back online. They told me they tried to fix them, but could not, and that it would be no problem for the dealership to do so. This knocked out everything from lane assist to cruise control. The next day a sensor went off 1 minute from leaving them- the technician had not filled the tires back up after putting them on. Then I get a text from them asking if a headlamp was in my car. Finally my "no problem" reset to the computer systems cost an additional $114 at the Honda dealership. Please be aware of this potential, if you are considering letting them change your battery. When I texted to let them know this had happened, their response was offensive to the point that I felt compelled to let others know of their customer service.

I recently made a review for this company, I still stand with my original perception and strongly…read moreurge you to you a different mechanic, but the pressure from the review actually made Greg return the parts our warranty company previously sent to his shop so way to go Greg Newton for your judgement call. I still think you should have maintained a professional standpoint and returned the parts before a bad review like this forced you to. Again, this shop is a nightmare and in my personal opinion will continue to go downhill as long as Greg is in control of customer relations!

HORRIBLE. They are thieves and know nothing about car repair. They may know how to use the key to…read moreopen your door if you're lucky.

Don' t ever call these guys. Guy came out asses the problem, I cashapp money for parts. Guy or…read moreparts never showed up. Gave nothing but excuses for a week and a half. Until this day no parts or money. Guy claims he bought parts, never happened. Do not call them they will scam you.

I brought my old Chevy Z71 to Cottman after getting the feeling that a previous shop didn't have…read morethe skill to accurately diagnose the infamous "service 4wd" dash light (the work done by the previous shop didn't resolve the issue). Later, my vehicle would also occasionally auto-switch to the wrong drive. When I brought my vehicle to Cottman, they expertly diagnosed the system and made a successful repair. Very happy to say that I haven't seen the "service 4wd" light since and the aforementioned 4WD malfunctions have ceased :)

My transmission needed fixed in may 2026, they ended up replacing the entire transmission due to…read moretheir mistakes along the way. Long story we drove it 2 days and all of a sudden the rear differential needed fixed I was completely good before we took it there. They said it was fine then the entire car stared shaking and slamming into gear but they said it was fine they couldn't find anything. Now they say front axel needed replaced all because of this incompetence of these supposed mechanics. This place is a joke seriously if you want your car the fixed don't go here they keep breaking my car worse every time they "fix" anything.