Any time I get the chance, I warn people about this auto shop. The wife/receptionist has a very…read morerude attitude. If you're only going for something simple like an oil change, you might be fine. But if it's anything more than that, I'd recommend taking your car somewhere else and saving your money. In my experience, you can end up paying a lot without having the problem fully resolved. One time while I was waiting for my car, I overheard the owner tell his wife to charge a customer more after they had gotten into an argument. That made me question whether their pricing is always fair or consistent. This was my experience, and I wanted to share it so others can make an informed decision. Consider yourself warned.

After spending $1,800 in good faith, believing I had found a mechanic capable of servicing all six…read moreof my vehicles, I was disappointed to discover the poor level of customer service. Here's what transpired: I had $1,800 worth of work done on my vehicle, and when I picked it up, I noticed a whistling noise that wasn't there before. When I inquired with the front desk lady--who had an attitude from the start--she quickly became defensive. They later found that the new power steering pump they installed was defective, but instead of an apology, all I received was a statement that they would need to warranty and replace it. Today, when I returned to pick up my vehicle, I noticed a rattling noise that both mechanics attributed to fluid on the belt, which was caused by their work. When I mentioned this to the same front desk lady, she insisted the noise had always been present, completely unaware that the mechanics had already explained the situation to me--one even mentioned he knew it would be an issue. Since it wasn't my fault, I suggested I would buy the belt myself and asked if they could install it for free since they caused the fluid issue. Unsurprisingly, her rude response was that they wouldn't do anything for free, and she hurried off to find someone to address my concerns. When she returned, she stated that they would install the belt for free but would no longer work on my truck. At that moment, I decided to take my business elsewhere. I don't even need them to replace the belt for free; their attitude and lack of customer service were unacceptable. It's important to note that I had previously had them replace a valve cover on my Nissan and was completely satisfied. Today, before this issue had occurred, I inquired about repairs for my Ford Expedition. This place will never get my business again, and she really needs to work on her attitude--understanding that repeat customers and positive word-of-mouth are vital for success.

I had an issue that I won't get into here however I would like to shine a light on the important…read morepart of it, the resolution. This company is professional, timely, and after having a misunderstanding over a job , I had a conversation with a lady who works there and she gave me a master class breakdown. The customer service is A+, knowledgeable, informative and the lady who handles customer service is a mechanic herself (after speaking with her, there's little doubt that she herself is well informed and has specialized training herself in what she is dealing with and if something doesn't seem right, she checks into it herself to ensure the customer is being taken care of properly.) The people who work here take pride in their shop, skills, customer service, and work. I have witnessed professionalism at every level in dealing with this company. If you want a job done right, this is the place, this is where I send my mother...

When my BMW broke down, I had it towed here as it was just a few minutes down the road from me…read more Within 24 hours, they diagnosed my issue, provided me with an estimate, and got to work! Their staff are all so kind and educated. There is a reason this place is generally regarded as the premier BMW mechanic in the Triad... I can't recommend this place enough!

Fair price, quick and quality service. Replaced a thermostat in my 2011 Ford Expedition, good…read moreexperience all around

They really helped me out when I was in a jam with my car. They were very knowledgeable and…read moretechnically proficient and went the extra mile to fix my car.

I was referred by my son Wesley to Jeff at Womble because he is an honest stand up business and…read moredoes quality work. I spoke with Jeff over the phone about my car problem and he provided expert guidance and took time to help me with all my questions. Very friendly and honest! I really appreciate Jeff taking time out of his busy schedule to assist me! Go see Womble for all your car needs! They are TOP NOTCH!

My college-aged daughter who was in NC for school brought her CRV in because the Check Engine Light…read moreand a couple other indicator lights were on. She called to tell me that Womble ran a diagnosis and recommended an oil change and replacement of three parts related to the solenoid. They said this is a common problem with CRVs. My research suggested that issues with these parts could lead to engine knocking, reduced acceleration, reduced fuel efficiency, rough idling, etc. She was experiencing none of that, and that was conveyed to Womble. My research also suggested that solenoid issues are rare in CRVs, and solenoids can often last the life of the vehicle. I called my mechanic in Pittsburgh, and he said if the oil was low or contaminated, it could trigger the indicator lights, and he would start there before throwing three new parts at the problem. We had Womble do the oil change, but they also charged us over $150 for a diagnosis fee. It's been almost three weeks now, and my daughter has since driven the car 14 hours round-trip with no engine issues, and the indicator lights have not returned. I called Womble to request a refund on the diagnosis fee, which I believed to be unnecessary and excessive since a simple oil change fixed the problem. The owner told me he had documented that my daughter said the engine was making noise, even though I have a documented text exchange with her from that day where she specifically said there was no noise and that, other than the warning lights, the car seemed normal. Then the mechanic who worked on the car told me they "inferred a solenoid noise" based on what they were seeing (How in the world can one infer a noise?? It's either there or it isn't). When I asked for a refund on the diagnosis fee, I was told that they pay tens of thousands of dollars on diagnostic equipment, so they can't work for free, and that slavery was outlawed in the '60s (an ignorant, ill-informed comment that I found highly offensive). The mechanic said I was not remembering our original conversation correctly, but he remembers our white CRV clearly (the car is actually silver). I had my daughter choose this business because they generally had positive reviews online, but I feel she and I were taken advantage of. It is my opinion, and the opinion of my personal mechanic, that they could have determined in just a few minutes that the oil needed to be changed and recommended that we start there rather than incurring additional diagnostic fees.

Falls Automotive was a great experience. I took my car to the flow dealership on Wednesday bc I…read morehad a flat tire. While I was there they did an inspection and came back to tell me that I had 1000 dollars worth of issue with my car. I could not afford that so I took my car to Falls Automotive and they inspected my car and were so kind and told me that nothing was wrong with car. I can't express how Lovley my experience was at falls Automotive. I would recommend them to everyone!

Copying my review from Google:…read more Wow. What a great experience. I usually have really bad experiences with mechanics, with few exceptions, Falls being one of them. They're respectful, quick, professional, and good quality. I couldn't believe how quickly they fixed my car. Nothing like driving away in your car with a huge smile on your face because you know it's been taken care of. Prices were super reasonable. I'll be taking my truck to Falls for everything from now on.

I'm glad I came across H&H. New to town and unsure where to take my car for an oil change & 4 wheel…read morealignment. According to other reviews they're hard to catch on the phone so I drove over to make an appointment. After a long chat, I felt confident they would have my car's best interest & would be competent. On the day of my services, I had to stay there and wait on my car (didn't seem to be the typical). They were friendly and thorough with me and everyone who came in. I recommended this auto shop to my mom for her future needs, I felt so good about it & the value was better than a dealership, for sure.

Another pleasant experience with this company. Brake job this time. I buy the parts when I know…read morewhat's needed. When I went to pick-up my car, I was given back the rear drum brakes. I assumed they were needed. They were not. "Here. Go get your money back. The backs are in good shape." Cool. The auto parts store is a block away. Refund already on my card. CV joints are next. Yes. I'LL Be Back

EDIT: Norris Automotive issued an apology on a review, after reading other reviews I do believe…read morethis to be a genuine mistake from them. I brought my car to Norris Automotive because it was local and my vehicle had to be towed. From the very beginning, this turned into one of the most frustrating and dishonest service experiences I have ever had. I was told my car was flooded, needed a tune up and a new battery. The estimate was already steep at $600, but since the car was already there, I agreed, thinking at least the work would be done properly. Then I get the call that car is ready, the total is now $705. Annoying, but I stayed hopeful that the extra cost meant quality work. I was wrong. I pick up my car, pay the bill, and the receipt says I was charged for new spark plugs and a new battery. That's it?? When I get home, I pop the hood and to my surprise, the same corroded battery is still sitting there. On top of that, my engine cover is now cracked, something that was not damaged when I dropped the car off. I call immediately. Ryan puts me on hold and comes back with, "If you come back tomorrow, we will put the battery in." No explanation. No apology. No accountability for charging me for work that clearly was not done. At that moment, all trust was gone. I would not trust this shop to put air in my tires. I told them I wanted my battery money refunded. Ryan says I have to bring my card back in. On the drive over, I notice I was also charged an environmental and supply fee, something I would understand if they had actually replaced and disposed of a battery, but they did not. When I walk in, Ryan tries to play it casual and asks for my card. I ask him directly, "So I am paying $500 for four spark plugs?" He looks me dead in the eye and says yes, $110 for the spark plugs and $290 for labor. Oh, you mean the same labor that was supposed to include installing the battery they never installed. Absolutely unbelievable. I also ask about the environmental fee, he only offers half back.. Wtf? This place charged me for work that was not done, damaged my vehicle, raised the price after the fact, and offered no reasoning other than it was "an honest mistake". So you admit you have no quality control? If you value your money, your car, and your peace of mind, do not go here. Receipts of initial battery charge and refund attached. Stay clear.

They take good care of my vehicles whenever I need them too.. prices are very affordable I thinkread more

I would highly recommend this body shop for their work. The shop and office is as clean as a…read morechurch. The staff is very friendly and professional and they make sure when everything is done that the customer is truly satisfied before they send you on your way. Everything about this company is pristine. A big shout out to the owner Sandra she truly takes pride in everything about her business. God bless them​

I can't say enough good things about Pat's Body Shop in Winston-Salem! After my BMW was involved in…read morean accident, they did an outstanding job restoring my car. The workmanship was excellent, and my BMW looks absolutely beautiful--like the accident never happened. What impressed me just as much was the communication throughout the entire process. They kept me informed, answered my questions, and made sure I knew what was happening every step of the way. They also made dealing with my insurance so easy and stress-free. Having them handle the process and work directly with the insurance company took a huge weight off my shoulders. Everyone I dealt with was professional, helpful, and genuinely caring. Great work, great communication, and great customer service! I highly recommend Pat's Body Shop to anyone who needs collision repair. They definitely earned five stars from me!