Excellent on every level- Professional, knowledgeable efficient - Always ready to take good care…read moreof their patients.

I had gone here my entire life until I permanently relocated to Evanston. They're now part of…read moreNorthwestern Medicine, which is also the parent company of my current doc. I'm visiting my family for an extended period of time in St. Charles. I have an ear infection and went on antibiotics last Friday (that were prescribed not by my primary care doc in Evanston, but by a doc in the Glenview NM office who was able to do a telemedicine visit with me since she was the only doc available on short notice). Fast forward 6 days -- I still have lingering ear issues, and I really want to see someone in person to make sure there's not another underlying issue, and I wanted to have my ears cleaned out because my PCP told me I needed to have that done the last time I saw her, and I was lazy and never did so. I figured that might be part of why I'm not getting better. Despite that they have all my medical records because they're part of Northwestern Medicine, and that I went to FVFP for the first 26 years of my life, they won't see me because I'm not a current patient at their specific office and since I'm not planning to switch to them permanently. My entire family still goes there. The doctor I was trying to see delivered me 33 years ago. I'm in the suburbs and can't drive 2 hours to go see my PCP in Evanston right now, especially with the protests going on that make it really hard to get out there. They told me to go to immediate care instead, despite me saying I really don't want to go to a walk-in clinic in the midst of a pandemic. So, I'm now my only option is to schedule an appointment with my PCP when I'm back in Evanston. Hopefully whatever infection is still lingering doesn't become a major issue before then. Also, it was impossible to get ahold of the doc's office. If you call their main number it reroutes to NM's central answering service. The two women I spoke to there were perfectly nice and understanding, but it's not possible to call FVFP directly. And the nurse from FVFP who called me back was quite rude as I tried to explain the situation and why I couldn't go to my primary care doctor.