This is my first time using Roto-Rooter. This situation was extreme, my cousins(who are extremely…read morehandicapped and have an aid living with them) home was backing up with water and sewage from the drain system in the house. Keep in mind that they are not able to leave the house on there own and must be helped in everything they do( ages 64 and 66 years). I was notified on a Friday that the drainage system was backing up, so I called Roto-Rooter Service on Friday and they came right out to see if they could clear the pipe. Unfortunately the serviceman could not clear the drain system. With that he told me that the system was one that was put in many years age and it would be impossible to do it the regular way. He then called another person in the organization and asked him to come out to talk with me about excavating the pipe and repairing it. Within an hour the Sewer Solution Specialist was at the door and explaining what had to be done in order for my cousins to be able to use the facilities again. While we were discussing the job to be done another person from Roto-Rooter had arrived and waited patiently until I was finished talking to the Specialist. This person from Roto-Rooter was a restoration specialist for any damage done due to the water and sewage backup, (I wasn't even thinking about that at this time). After we looked at the down stairs bathroom and found massive problems with it, he explained that his company could take care of the restoration and he would co-ordinate with the insurance company. Well to say the least this was a great help to me and when I called the insurance company they said they would send and estimator to look at the damage. Now getting back to the Sewer Solution Specialist he gave me a price and said that he could have the job done tomorrow so the people in the house could use the water and more importantly the toilets again. I told him to go ahead with the job and the restoration guy to wait until the insurance people give me the go ahead which would be in a few days. Well the next morning the Excavation team was there on time and ready to go. Within a few hours after working thru lunch they had the pipe repaired (which was no small task) and had interfaced with the town inspector so they could cover the hole and finish the project that day. This was very impressive! In the next few days the Rotor-Rooter Restoration Specialist called back to see how the insurance company was doing. I told him I had just finished talking with the estimator and he was going to the house this afternoon. At that point the Roto-Rooter specialist said he would co-ordinate with the insurance person and let me know how it worked out. Again this was a great help. In the end I can not say enough about the excellent service that Rotor-Rooter gave to my family and the excellent work they did. I have had many contractors that I have worked with in my life and most I would never rehire again. That is not the case with Roto-Rooter!! I would recommend this company to anyone with a drainage and sewer problem!

Absolutely not company has no sense of community had a hole in my back yard called this morning…read morecouldn't hear the first person transfer to a young gentleman Jeff I believe all of a sudden a woman comes in the phone we need the town hall to inspect the pipe I said to her we have a ? Before I could get anything said she hung up rude people and we're paying over 5,000 for this go elsewhere

Booked entirely online; not even 2 hours later technician appears, ready; assessed problem quickly,…read morequite professional, explained details and breakdown of issue and solutions; affordable pricing - problem fixed! Highly reccomend!

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

I reached out to Matt from bio one early one morning to ask if they could help a good friend of…read moremine who had unfortunately lost there beloved pet in Ana awful way. Bio one came out that day and were able to make such an awful experience a little easier for them... not to mention a text back later that evening checking in on my friend. Companies like this should be recognized for going above and beyond. Their jobs are not easy and the things they see are surely not easy. But thank you for helping at such short notice !

From the owner: Our business specializes in all kinds of Extreme Cleaning (Crime/Trauma, Hoarding, Virus…read moreDisinfection, Rodent Dropping Cleanup and Disinfection, Cat Urine Remediation and much more. We are a People First, Business Second organization with the skills, training and equipment to get the job done right. We are discreet, work with heart and understanding of peoples needs. We will also work with any clients on pricing to ensure the most economical services are performed.

Professional Cleaning & Restoration Systems of Connecticut services were great. The service man was…read moreon time and completed his task within a few hours and was very informative about how long the drying time would be, and when we could have access again to the rooms where rugs had been cleaned.

CAT PEE: Very old cat, 19 years old. In the end he couldn't find his cat box. We needed a Loveseat…read moreand bedroom carpet Pee smell Neutralized and Cleaned. But there was a problem from the beginning! The truck-based cleaning system broke down in my driveway, actually it was the onboard generator that runs the cleaning equipement. Walter, the cleaning technician was stranded here waiting for a new truck to be delivered. We chatted for some time, nice guy! The replacement truck was delivered by the owner of the company, Adam. He apologized to me for the inconvenience and shook my hand. I watched Walter work now and then, he cleaned, used neutralizer and smelled the loveseat cushions over and over. He did the cushion cleaning outside on a ground cloth! I waited 4 days to write this review; I wanted to make sure the Pee Smell was gone in both cases. This company presented a professional approach to me, I booked the same day, Adam did the estimate. I got a discount too for a same day booking. I canceled my next estimate. Verry Happy, Andy Rutter

Last week a Pipe under my sink disconnected from the main pipe, causing water to pour out. The…read morekitchen was flooded, including surrounding cabinets, with water seeping into the Garage ceiling below and flooding parts of the basement. I found Thorough Restoration on line. They came over to inspect the damage, laid out the entire plan of what was needed to clean up the damage and laid down several heavy duty fans to start the drying process. They came by daily to measure the water percent in the affected walls, floors, ceilings and carpeting and they replaced the garage ceiling and insulation to prevent the formation of mould . They were very thorough and very pleasant to work with and I highly recommend them as a restoration company.

From the owner: We provide top-notch water damage restoration services with utmost professionalism. Our team of…read moreexperts is dedicated to handling all your restoration needs efficiently and effectively. Trust us to restore your property to its original state, ensuring a thorough and professional approach every step of the way.

Sadie and her team were amazing and far exceeded our expectations! They helped us manage a very…read moredifficult situation - unattended death of a loved one - remotely because we live across the country and could not be present to oversee any of this. This ended up being a 2+ week job and the entire time we were constantly informed via extensive daily photos (and videos) mapping progress, and Sadie's personal hands-on communications. Everything was handled with professionalism and much empathy. We are forever grateful that we were fortunate enough to have found Sadie's Pro Cleaning.

When you call Sadie, you're already having a terrible, horrible, no-good, very bad day. My day…read morestarted with a small sewage explosion that splashed the plumber (YUCK!) and seeped all over my basement. Sadie arrived around 6pm on a Friday night. She took pictures and video, assessed the extent of the muck, and told me she would get back to me soon. By 8:15pm, she'd emailed the estimate, and boom! I was on her schedule. She and her team arrived around 10:30 Saturday morning and spent the next 11 hours sanitizing and organizing my basement (I'm not a hoarder--why would you think that?) By the time she was done, my basement was cleaner than it's ever been (they even removed the cobwebs, warming the cockles of this arachnophobe's heart), and looks way more tidy and organized than I could have done on my own. She explained, and showed me the pictures, of why she'd tossed what she'd tossed. This was not my first hazmat cleaner rodeo, but this was far more extensive than the last and worth every penny. Sadie didn't try to upsell me on cleaning products the way the corporate cleaners did, and she was amazingly responsive the whole time. When you're having a crap day (swidt?), call Sadie!

Ken is great. Extremely knowledgable, hardworking and reliable. A pleasure to work with.read more

Ken and his crew are dependable and experienced. He has a solid background in managing projects as…read morewell as construction. He and his crew are professional and will get the job done.

O'Niel and Emre are assets for your company. They are both extremely professional, knowledgeable…read moreand so very personable. They both went over cost and I decided to put in a claim with my insurance company rather than pay out of pocket...Emre actually called and put the claim in for me! I will definitely reach out to both of them if I have another problem!

Yelp connected me to Roto-Rooter and I had some one out the same day. Jon was friendly and…read moreknowlegable. He went over the cost givivng us the option to decline the repair. We went ahead seeing tahe no one from angie was even answering the request for a repair person. Roto-Rooter was costlier then I would have liked but the senior discount helped. I'm sure any other plumber would charge about the same anyway. Repair took a little over an hour and Jon explained what happened and fixed it. Very happy it has been taken care of. Thanks Jon and Roto-Rooter.