Went in for a blood draw this morning. I'm having comprehensive testing done, so I figured it would…read morebe more than one vial taken. It was FOURTEEN vials. (When I was 18, I was told I didn't weigh enough to give blood, so I've never had that much blood drawn.) The techs were amazing. They patiently and good-naturedly answered all my questions. My anxiety was in overdrive, so they had me lie down. There were two techs working together, so it went fairly quickly. They even told me after it was done, to just take it easy, and eat something and drink water as soon as I was able. They were awesome, and I really appreciated their professionalism and kindness.

i had a good experience here! made an appointment, came in 15min early and was called at the time…read moreof my appointment! blood draw was quick and easy and the staff was friendly!

This is the most unprofessional place I have seen. They literally said I couldn't donate because…read morethey didn't support the tattoo of a symbol I have on my upper neck. It's sad when people automatically judge you based off something they don't even have knowledge of just because they we're told it was something wrong .the lady who was telling me I couldn't donate because of my tattoo wouldn't even allow me to tell her the meaning of it and it's origin. Her whole demeanor towards me changed completely just because she assumed I was a racist because of my tattoo, I never felt so dehumanized in my life especially being that I am the only black person in Springfield but with these particular tattoos.

I donated for the first time ever (and I'm 50!!) Monday. This was a breeze, staff was so…read moreinformative, funny, caring, and responsive!!! If possible, I'd work there . In fact, I'm going back today, and, will apply!!!! keep up the good work CSL!!!!

Fix Donor Portal !!!!…read more Staff is great, the process to get paperwork done is slow and tedious, I would like to be able to see my results and info again, not being able to has made me stop donating.

It was that time again, that time to donate and help others. New to the area I decided to donate…read morehere, I made an appointment on line but found out you can also walk in. The starting process was fast and easy, you get your picture taken, read information and get your iron levels checked. The staff was very friendly and welcoming. They really make you feel appreciated. The facility is very clean, spacious and well sanitized. I received a pretty cool T-shirt, I live the colors. Can't wait to sport it. I'm glad I decided to start my donation journey at this location, I definitely recommend it.

I stoped in for directions but stayed for the life saving. Sarah was the absolute best. The staff…read morewas all amazing, the time flies by, the tee shirts are the bee knees (so are the snacks), and the stations are clean and comfortable. My only complaint is they won't let me come back sooner. They take our safety very serious, unlike other (for-profit cough cough) places out there. They have never missed the vein on first attempt either; now that's impressive.

Every time I feel I'm running about a pint over, which hasn't been for a little while, OK, maybe…read morelonger, sorry, I promise you'll see me Tuesday for Red Day, I go see these nice people. I know people that say they enjoy giving blood, I guess they really like needles, weird... I fall more into the can tolerate needles and like giving when I can, it helps the community and you never know when you might be the one that needs it. They do a lot of community drives all over the area so you can usually find a time and a place that they'll be close. AND they'll send you cards in the mail letting you know when they'll be there again. I know not everyone can give blood but if you can, you should. They make it as painless as possible and it really doesn't take that long. oh ya, they give you cookies when your done too, how can you say no!

Tanya decided to add deferrals to my account, with no medical basis, that require me to go around…read morehunting down paperwork saying I don't have conditions I've never had to begin with, that are atypical to the procedure first time donors who haven't even had a physical or anything yet. I refused to work with CSL Plasma because they would pull stunts like this, making me burn through my gas and time to prove I didn't have something I never had and that they had ZERO reason to suspect I had. I'd heard great things about BioLife and how different they were.....but clearly not. When calling in, there's apparently nothing the staff are willing or able to do to save me the time and gas to go hunting for documents Tanya just decided one day I should have to produce medical documents JUST to even get a physical and start THAT process. Gas isn't cheap, and I don't appreciate the headgames. I would like to think that are better ways to throttle the inflow of donors rather than asking someone to jump through hoops before there is even cause. IMPORTANT NOTE: I never indicated nor suggested that I had medical conditions, nor was I ever screened for any conditions. The deferrals have absolutely nothing to do with me other than them wanting me to drive around town for weeks getting all of this paperwork for them.

Unless you really need the money, don't put you body through this every week. Maybe go once in a…read morewhile to be a good citizen (people do need plasma) and for a few extra bucks. I've had multiple bruises from the needle having to be readjusted and each time you have a bruise a nurse has to check it out before you can donate again. Which means you wait. There are generally only 2 nurses working and if both are doing physicals, which happens, you wait a long time. I've also seen people have hot flashes and feel sick while donating. I donated a year and have seen that happens times. I've also been turned away from donating because it was assumed I have a cold. I have allergies so sometimes sound stuffed up. Overall, if I hadn't needed the cash so badly I would not have donated as much as I did.

Well, they sent you a text for a cash card. You drive 45 minutes to go get it and then they told no…read moreyou're not eligible because you didn't register for financial assistance what's the point of the goddamn text message and me wasting $40 in gas makes no sense. You know Red Cross you guys are done. I hate you guys pieces of garbage over there and the guy working the desk at the place that I went to is an ignorant piece of garbage so if you're gonna help help if you don't then freaking don't I don't care people lose their house and people that they make $150,000 year I got a little bit of roof damage to get a freaking cash card and a poor people don't

How can you not give five stars to an organization that collects blood to save lives?…read more I could be a little Crista out their process. For regular donors you should not have to answer all the same questions over and over. Beyond that there staff are professional, they offer promotions to try encourage regular donations (give often will earn you a new wardrobe of t-shirts). The app is useful for them and the donor with medical history and some test results from required tests. All in all it's a pleasant experience and your helping to save a life. So go give blood today!

A great money maker if you're willing to donate. Helping people and getting paid to do it is a…read moreblessing. Kind staff that really care for the patients.

Let's just say terrible.. absolutely terrible!! Miranda, I believe is her name.. treated me…read moreterribly and it is not the 1st time she's done that to me. It has been SEVERAL times. She is literally the only person that has ever treated me bad and I have been donating there for about 10 years. She deferred me because I spoke up and told her that I don't want her to wait on me again. How sad is it that she thinks that she's punishing me by not allowing me donate when in fact, it's not me that she's punishing.. it's the sick, the ones who need our plasma. I'm not in need of anything, at all.. I don't need that $40..