(Para español lea abajo) In this nonprofit place, if you…read moredon't read a big document in English they give you before donating, they won't let you donate blood. I took a freind this morning that cant read english and that is what i was told. I asked for a Spanish translation of the document and they said we dont have it in Spanish. So then I proceded to read and interpret the document to my my friend and immediately was told that she needed to read it herselfe, not me. I explained again that she couldn't read English and they said, sorry it our policy. ( I said they, because there were 3 persons behind the counter and they all took turns in responding to us, never smiling or apologising.) I asked if they had an interpreter and they said yes, but added that even the interpreter was not allowed to read and explain it to her. My freind and I were very disapointed and left. I even called their main office in Missouri and was told the same. So my freind called the American Red Cross in Roger's and immediately was provided with an interperter that took care of her with a super sweet attitude and made her an appointment to donate next week in Lowell. After that my freind said to me, "there are always good people in this community. " Remember she wasn't asking for anything, she was just trying to give a owrsinsl something precious gift to our community. Español En este lugar sin fines de lucro, si no puedes leer un extenso documento en inglés que te dan antes de donar, no te dejan donar sangre. Esta mañana llevé a una amiga que no sabe leer inglés y eso es lo que me dijeron. Pedí una traducción al español del documento y me dijeron que no lo tenían en español. Entonces procedí a leer e interpretar el documento a mi amiga e inmediatamente me dijeron que ella tenía que leerlo por sí misma, no yo. Volví a explicarles que ella no sabía leer inglés y me dijeron que lo sentían, pero que era su política. (Digo "ellos" porque había tres personas detrás del mostrador y se turnaban para respondernos, sin sonreír ni disculparse en ningún momento). Les pregunté si tenían un intérprete y me dijeron que sí, pero añadieron que ni siquiera el intérprete podía leerle y explicárselo. Mi amiga y yo nos quedamos muy decepcionadas y nos fuimos. Incluso llamé a su oficina central en Missouri y me dijeron lo mismo. Así que mi amiga llamó a la Cruz Roja Americana en Rogers y enseguida le proporcionaron un intérprete que la atendió con una actitud muy amable y le concertó una cita para donar la semana siguiente en Lowell. Después de eso, mi amiga me dijo: "Siempre hay gente buena en esta comunidad". Recuerda que ella no estaba pidiendo nada, solo estaba tratando de dar un regalo personal y precioso a nuestra comunidad.

Best blood donation experience I've ever had. Minimal bruising, kind staff that was very attentive…read moreto my husband and I during our blood donation experience. The online booking tool was easy to use to make an appointment.

Gotta give this 5stars for helping people in need of blood n plasma. I gave blood here a few weeks…read moreback, it was very easy and not painful at all. Took about 45 mins from start to finish. The ladies were very sweet n very helpful being a first timer here. If you have time please donate your blood!!!

Nice, clean, and spacious blood donation center. You can make appts and do paperwork ahead of time…read moreonline. They usually have some sort of free gift when you donate. All the staff was nice and thorough especially the lady who checked me in. Overall , I was there for about 45 min including wait, checkin, and donation.

I've been dealing with this chapter of the Red Cross recently and am impressed. Friendly, helpful…read morestaff who want what is best for the community. I like knowing they are my neighbors.

The nurse gave me a hematoma, and they originally only paid me 20 dollars. I brought this to the…read moreattention of the nurse on duty, and he assured me the remaining 60 would be sent to my account that day, but only 20 additional dollars were uploaded to my account. I should also mention that it's their policy that if they prick you, they pay you. So, I called, explained the situation, and the supervisor was very rude and argued with me, saying since I wouldn't go to my other arm, that was all the money I would receive. I explained to her that I wasn't in the condition to move to my other arm. I was visibly sweaty and extra sensitive to the lights in the room. On top of that, the blood was filling up where they stuck the needle under my skin, making a bubble, and I was in pain. After explaining this to her, she wouldn't budge, so I asked to talk to another supervisor. She huffed, then agreed, but forgot to mute me and told them I was yelling at her, to which I replied, "Yelling is a very strong word." She then muted me, and all they did was add an additional 20 dollars, making the total I received 60. I'm so annoyed that I didn't even call back, but I will more than likely never go back and will most definitely not recommend this place to friends. It's not worth dealing with the rude staff, and for people working in healthcare, they sure are bad at helping people and sticking needles.

Want to speak to a representative but no one will answer my calls or return my callsread more

How can you not give five stars to an organization that collects blood to save lives?…read more I could be a little Crista out their process. For regular donors you should not have to answer all the same questions over and over. Beyond that there staff are professional, they offer promotions to try encourage regular donations (give often will earn you a new wardrobe of t-shirts). The app is useful for them and the donor with medical history and some test results from required tests. All in all it's a pleasant experience and your helping to save a life. So go give blood today!

I have a good experience every time here but today. The little lady in the front needs to not be…read morethere. I'm not trying to be rude she's slow. And it wasn't like she takes her time slow and does it right she's slow and messed up on all my vital check. It wasn't crazy that it took 10 minutes plus to get my vital done. I feel like a complainer but for me to get on an app and say something says a lot.

honestly... They staff their employees late they have staff meetings on donors time... They say…read moreopen at 7bam I get here and the doors are closed like always screwing their donors over and they pay like shit this place won't open till 9 am... They took away donor statuses and the points system and still pay like crap.

A great money maker if you're willing to donate. Helping people and getting paid to do it is a…read moreblessing. Kind staff that really care for the patients.

Let's just say terrible.. absolutely terrible!! Miranda, I believe is her name.. treated me…read moreterribly and it is not the 1st time she's done that to me. It has been SEVERAL times. She is literally the only person that has ever treated me bad and I have been donating there for about 10 years. She deferred me because I spoke up and told her that I don't want her to wait on me again. How sad is it that she thinks that she's punishing me by not allowing me donate when in fact, it's not me that she's punishing.. it's the sick, the ones who need our plasma. I'm not in need of anything, at all.. I don't need that $40..