Nice, clean, and spacious blood donation center. You can make appts and do paperwork ahead of time…read moreonline. They usually have some sort of free gift when you donate. All the staff was nice and thorough especially the lady who checked me in. Overall , I was there for about 45 min including wait, checkin, and donation.

I have a good experience every time here but today. The little lady in the front needs to not be…read morethere. I'm not trying to be rude she's slow. And it wasn't like she takes her time slow and does it right she's slow and messed up on all my vital check. It wasn't crazy that it took 10 minutes plus to get my vital done. I feel like a complainer but for me to get on an app and say something says a lot.

honestly... They staff their employees late they have staff meetings on donors time... They say…read moreopen at 7bam I get here and the doors are closed like always screwing their donors over and they pay like shit this place won't open till 9 am... They took away donor statuses and the points system and still pay like crap.

Gotta give this 5stars for helping people in need of blood n plasma. I gave blood here a few weeks…read moreback, it was very easy and not painful at all. Took about 45 mins from start to finish. The ladies were very sweet n very helpful being a first timer here. If you have time please donate your blood!!!

(Para español lea abajo) In this nonprofit place, if you…read moredon't read a big document in English they give you before donating, they won't let you donate blood. I took a freind this morning that cant read english and that is what i was told. I asked for a Spanish translation of the document and they said we dont have it in Spanish. So then I proceded to read and interpret the document to my my friend and immediately was told that she needed to read it herselfe, not me. I explained again that she couldn't read English and they said, sorry it our policy. ( I said they, because there were 3 persons behind the counter and they all took turns in responding to us, never smiling or apologising.) I asked if they had an interpreter and they said yes, but added that even the interpreter was not allowed to read and explain it to her. My freind and I were very disapointed and left. I even called their main office in Missouri and was told the same. So my freind called the American Red Cross in Roger's and immediately was provided with an interperter that took care of her with a super sweet attitude and made her an appointment to donate next week in Lowell. After that my freind said to me, "there are always good people in this community. " Remember she wasn't asking for anything, she was just trying to give a owrsinsl something precious gift to our community. Español En este lugar sin fines de lucro, si no puedes leer un extenso documento en inglés que te dan antes de donar, no te dejan donar sangre. Esta mañana llevé a una amiga que no sabe leer inglés y eso es lo que me dijeron. Pedí una traducción al español del documento y me dijeron que no lo tenían en español. Entonces procedí a leer e interpretar el documento a mi amiga e inmediatamente me dijeron que ella tenía que leerlo por sí misma, no yo. Volví a explicarles que ella no sabía leer inglés y me dijeron que lo sentían, pero que era su política. (Digo "ellos" porque había tres personas detrás del mostrador y se turnaban para respondernos, sin sonreír ni disculparse en ningún momento). Les pregunté si tenían un intérprete y me dijeron que sí, pero añadieron que ni siquiera el intérprete podía leerle y explicárselo. Mi amiga y yo nos quedamos muy decepcionadas y nos fuimos. Incluso llamé a su oficina central en Missouri y me dijeron lo mismo. Así que mi amiga llamó a la Cruz Roja Americana en Rogers y enseguida le proporcionaron un intérprete que la atendió con una actitud muy amable y le concertó una cita para donar la semana siguiente en Lowell. Después de eso, mi amiga me dijo: "Siempre hay gente buena en esta comunidad". Recuerda que ella no estaba pidiendo nada, solo estaba tratando de dar un regalo personal y precioso a nuestra comunidad.

Best blood donation experience I've ever had. Minimal bruising, kind staff that was very attentive…read moreto my husband and I during our blood donation experience. The online booking tool was easy to use to make an appointment.

I had a positive experience at Spero. I liked most the tools, gadgets that they had to help me. I…read morehad a light sensitivity that was so painful ! They helped it go away , after I got back home it just went away and I know it was something they did for me. I appreciate them! Lisa

The Spero Clinic is a Godsend. They saved my son's life. After dealing with CRPS for over five…read moreyears, having countless surgeries, a spinal cord stimulator, nerve blocks, vein treatments, protein-rich plasma, stem cells, acupuncture, opioids, nerve meds, pain meds, physical therapy, dozens of doctors visits, heat & cold treatments, massages, TENS, Neridronate infusions in Italy, and so many other failed therapies we found the Spero Clinic and Dr. K. The clinic is the only place that treats CRPS holistically and treats the patient's pain at the root cause of the symptoms. I have witnessed many patients ring the bell. My son rang the bell on June 23, 2022, after 15 weeks or treatment and VERY HARD WORK! There are no shortcuts; the patient has to commit 100%. Of course, the medical insurance industry is so broken that they don't pay for a process that is proven to be effective. This works. I am writing this review on 12/30/22, and my son is in remission. CRPS is such a monster and there is no one treatment that works for every patient. As with any intervention, please do your homework, but I can say that Spero works and my son is alive and nerve pain free today.

None of the staff is competent. I have given blood at other locations before and have never had as…read moremany issues as this one. The white haired older lady named Melissa should be fired for medical malpractice. She inserted the needle into my arm and missed the vein (after commenting how "juicy" and "prominent" the vein was. I wish I was joking.) she reinserted and missed again. She then called over another lady to readjust the needle. They finally got the machine to take my blood and my arm slowly began falling asleep until I couldn't feel it. Then the machine shut off and they couldn't get my blood back into my body. As you can imagine, missing an armful of blood is not a very great feeling and I had to ask multiple times to finally get something to drink, as the lights in the room were getting incredibly bright and I was on the verge of passing out. Some scruffy looking kid held the bottle full of my blood above his head in an attempt to siphon my own blood back into my arm. When this didn't work, he gave up and just pulled the needle out, getting blood on my white shirt in the process. I was told to wait only 5 minutes before I was released and never offered any drink or snack which is customary at these facilities. I am typing this in my car because I feel light headed and weak from blood loss and am unable to drive. AVOID THIS PLACE AT ALL COSTS Edit: I failed to convey that they adjusted the needle about 6 times, tearing my vein in the process and giving me a massive hematoma.

This place needs some help with customer service. I observed some of the staff members speak down…read moreto clients. I have seen them roll their eyes and or shake their heads when clients ask reasonable questions. I have observed employees talking poorly about their job and the wait times are incredibly long. Be prepared for a minimum 3 hour process from the time you enter the doors. You're lucky if you get out sooner. My biggest complaint is the way some staff members treat their clients. Most people are donating because they need the money...no sense in kicking someone while they're down.

I've been dealing with this chapter of the Red Cross recently and am impressed. Friendly, helpful…read morestaff who want what is best for the community. I like knowing they are my neighbors.

The staff is amazing, so helpful and knows how to make everyone feel welcome, which makes us all…read morefeel at ease

Everyone here in my opinion is very genuine and helpful. Every time that I donate I'm always…read moresurrounded by people that make me laugh and are willing to help me when I need it. Though the payment process may not be very great and the first donation may take forever I definitely do recommend coming here just because they do take their time to help you instead of speeding into it