HORRIBLE Customer Service!!!!!!!!! Won't return phone calls and not cooperate with doctors or patients!!!

Waiting 3 weeks for a prescription is ridiculous. Their attitude is tough luck you have 100 people in front of you.

I tried to reorder my prescription through their website. I put in all information and clicked order the spinner comes up and eventually returned me to the order page. This happened twice. I called the phone number and received an automated message to leave a voice mail to refill my prescription. I am not pleased with the customer service. I hope I get my prescription. read more

I called and ordered a refill on 1/8/25 for a compound medication. A USPS tracking number was issued. The tracking number is waiting for the sender (biomed) to send them the medication. To date the medication has not been send to the USPS for delivery. After 3 calls and the same response of "its in the mail" I then chose to go call the post office who stated that the item is waiting for the sender to give them the package, Friday 1/18/25 I then went to my local post office with the tracking number. The postal clerk went and checked the status in their system and returned with their report showing the medication hasn't been sent to them for processing. The last refill was filled and received in 4 days from the call to arriving at my home. This medication can't be frozen. If it is its useless. I am totally out at this point, and no one seems to care at their end. read more

Good medicine but pricey, I paid out of pocket, so did my husband. His wasn't covered by insurance.

biomed specialty pharmacy reviews All Shopping Forums Short videos Web Images News Videos Maps Books Flights Finance Search tools Feedback Biomed Specialty Pharmacy 4.8(476) Pharmacy in Butler County, Ohio ‧ Open Thumbnail Image 37+ Overview Reviews Services Photos About Google review summary 4.8 (476) Reviews All cream38 compound25 call22 insurance17 +6 Sort by Most relevant Newest Highest Lowest Judy Combs 3 reviews·4 photos *FOLLOW UP* Spoke to the Post Office today, After a investigation they found that Biomed NEVER shipped my medicine. When I called Biomed about it they tried telling me ... More Brian Debo 5 reviews·4 photos 3 years ago My first shipment from Biomed came reasonably fast and the medicine showed some promise, while not completely alleviating symptoms. I decided to order a refill. It was delivered at reasonable speed on Sunday, October 17, 2021. ... More Photo 1 in review by Brian Debo Photo 2 in review by Brian Debo Photo 3 in review by Brian Debo Photo 4 in review by Brian Debo 3 Paula Harrington 9 reviews·3 photos 5 months ago Excellent service staff was very nice. Medication works for my loved one thanks Biomed Hair Bear 8 reviews 8 months ago These people are rip offs. $65 for cream that doesn't help anything. No refund of money no empathy to the fact I have 4 kids, on a fixed income and suffering terrible chronic pain. The doctors I have won't prescribe pain meds. Just stay in pain and let that medication be sold on the street Indeed https://www.indeed.com Working at BioMed Specialty Pharmacy: 18 Reviews Great company to work for! ... Everyday is fun and exciting! Great co-workers and a fairly casual environment. Easy to learn computer systems. You really feel ... 3.1(18) People also ask What specialty pharmacy is best? What is BioMed pharmacy? Feedback Better Business Bureau https://www.bbb.org Biomed Specialty Pharmacy | BBB Business Profile Not BBB Accredited. Specialty Pharmacy in West Chester, OH. See BBB rating, reviews, complaints, and more. Indeed https://www.indeed.com Working at BioMed Specialty Pharmacy in West Chester, OH We work as a team and help each other out. Its like working with family. Great pay, serve a diverse patient population and our team works very well together. 3.1(18) biomedrelief.com http://biomedrelief.com Prescriber Feedback - BioMed "I have found the topical pain creams compounded by BioMed Specialty Pharmacy to be a great alternative to the traditional approach of controlling my patients ... Glassdoor https://www.glassdoor.com BioMed Specialty Pharmacy Reviews Great Small Company Atmosphere! ... People here care about the patient. They do their job enthusiastically because they see the value in the service they offer. 3.7(13) app.thrivelocal.com https://app.thrivelocal.com Biomed Specialty Pharmacy - 485 Reviews I am very happy with BioMed and the medicine I get. I was having burning and stinging pain in my feet from peripheral neurophy. My Dr ordered this cream and ... Glassdoor https://www.glassdoor.com BioMed Specialty Pharmacy Reviews in West Chester Absolutely fantastic company to work for! I have been employed here at the West Chester location for 2.5 years. Couldn't be happier. The owner is wonderful. 5.0(13) BioMed Specialty Pharmacy https://www.biomedpharmacy.com Testimonials "My recent experience with BioMed Pharmacy has been nothing short of fantastic. The customer service was great as they had a friendly staff to assist me. Missing: reviews | Show results with: reviews biomedohio.com https://www.biomedohio.com BioMed Specialty Pharmacy | West Chester, Ohio Trusted By Our Community ; Excellent service staff was very nice. Medication works for ... More. Paula Harrington ; They made what I needed. More. Joe Anderson. Contact UsAbout UsPrescribers People also search for BioMed Specialty Pharmacy order form BioMed compound cream BioMed Specialty Pharmacy maskunivers com southfield BioMed Pharmacy Solutions Biomed plus pharmacy Biomed Pharmaceuticals Results are personalized - Try without personalization Camden, Ohio - Based on your places (Home) Update location Dark theme: on Help Feedback Privacy Terms Judy Combs 3 reviews·4 photos 33 minutes ago New *FOLLOW UP* Spoke to the Post Office today, After a investigation they found that Biomed NEVER shipped my medicine. When I called Biomed about it they tried telling me that they tried to leave a message after our last conversation on 1/22/25 which is a lie because I checked my phone records and had no incoming calls from them. They shipped the product out without speaking to me to see if I might want to pick it up since it's been 27days since I originally ordered it. NOT EVEN A APOLOGY FOR THEIR MISTAKE. VERY UNPROFESSIONAL. I called in a refill on 12/27/24. ItTook a week for my Dr to get it to Biomed which was 1/3. They told me it would go out Monday 1/6 but it did not. It did not go out for shipment until 1/10. It's now 1/21 and still no medication and no good excuse why. read more

I was having severe pain in my feet so I saw an orthopedic doctor. She recommended a compound cream which was ordered through Biomed Specialty Pharmacy. My insurance wouldn't cover it, so the pharmacy reformulated at an affordable price for me. The compound cream is a miracle!!! Delivery was totally speedy!! Very awesome customer service!! read more

Horrible experience. My doctor's office had to fax forms numerous times and they said they still did not have them. I left 3 messages to return my phone calls and no one ever called. Their system is antiquated----for the money they make, I would expect better service. This has been the worst efficiency and customer service I have ever had. Do not use them unless you have no other choice. read more

The employees at Biomed are courteous and efficient. They make an effort to ensure that my prescription is handled expeditiously each time. Thanks Biomed read more

Awesome Compounding Pharmacy the cream I get really helps the pain I have and I no longer have to take oral pain medication. BioMed has excellent customer service and delivery to your door. I recommend them highly. Thank you Biomed for a great product. read more

Unlike the others, I have had no issues here. This is more of a modern day pharmacy where the prescriptions are created on site, at least as far as it has been described to me and mine is saving me over $700/month! I get a monthly supply and order a week in advance though each time I need a return call I have received. It is not a big chain type of place so like any smaller business going to have highs and lows in that regard. In the future, pharmacies will be able to design pharmaceuticals to your DNA and/or your reactions to scripts to minimize side effects and increase likelihood of success. Right now big pharm gives us a size 7 shoe and hopes it fits while others will experience falling, slipping out of shoe or tightness and squeezing feeling in the toes, etc. I hate big pharm, go little guys and improvements in medicines for all!!t read more

Biomed is a great place to fill prescriptions that are not available though a traditional pharmacy. The pharmacist is right there to answer any questions. They are very accommodating. The only negative that really applies to other compounding services is that if you're insurance doesn't cover a med. you're paying full price out of pocket. I would highly recommend their service. read more

The service is always so quick! I placed my order on a Sunday (left a message) and received it on Tuesday!

This was the first time that I have use Biomed. The experience was great. The prescription that was called in by my doctor was very expensive. However, the technician called me and was able to give me options that the pharmacist had suggested to help lower the cost. The prescription was filled, mail and I received it in a couple of days. read more

Prescription was ordered by my doctor. Received the call that my prescription insurance would not pay for the cream. Bio Med called me with an affordable mixture. Spoke to my doctor & he approved. I really appreciate the bio med agents assistance and concern. The cream was and is a great option. Great help!! read more

No hassles, great follow thru and I had my compound within 2 days !! Very efficient operation!!!

Quick and reliable compounding. Price is very fair. 1 star off for there technology - website and app are not very good.

Awful customer service. The reps should absolutely not be in the medical field at all. They need to understand they are talking to PEOPLE, particularly people dealing with exhausting amounts of pain. Not everyone calling is abusing something or a user...and even if they were, this is a pharmacy where a physician is ordering a medication. Your job is to fill it and satisfy the customer. If you cannot do it, quit. I spoke with multiple people, everyone was rude. I was told "we deal with over 400 scripts a day, you will not be priority". Really? Did I ask to be? Thanks. I just needed to know what to expect. read more

For the past 3yrs I have been getting my HRT meds from bio Meds at a cost of 130.00 per month. I would place my order and within 3 days receive it. The last 6months it would take 7-9 days. I inquired but got no where. So I hear about JungleJims being a compound pharmacy. I call to make sure they have my HRT compound, they do. I discover Jungle Jims charges for a 2 months supply for 110.00. Sorry I didn't know this sooner. Also they delivered it on the 3rd day. Needles to say I will be a Jungle Jim customer from here on out. read more

This place is sketchy. I felt like I was doing an illegal drug deal when I went there to pick up a prescription. The door was locked (even though it was during open hours posted on door), I knocked and someone let me in. I gave them my information and it took so long for them to complete my transaction. I took this time to walk around and look at the starkly stocked shelves all the while thinking to myself that I was in a store front for illegal business in the back room. I wanted out! Finally got my medicine, paid and got out of there. I will find another compounding pharmacy! read more

I have had constant pain in my knee and lower leg for the past 2 years and no one has been able to help. Physical therapy and pain meds did not relieve the pain. The last and most wonderful doc I visited gave me a prescription for a cream and I thought I may as well give it a chance. That was the first night I slept all the way through without waking in pain. So thank you so much for being there for people who have conditions that can't be helped with conventional methods. I also use it for my arthritis since I have Barrett cells and can't take meds to help. I can now enjoy my knitting and crocheting without pain in my knuckles I told my sister and friends about the relief I am getting and am sure that by now you have some new customers. Thank you again. read more

The customer service is well below par. The pharmacy rep was extremely rude. I will also inform my Physician as to my experience. It takes "DAYS" for a return phone call. I had waited 3 days after my Dr. visit and receiving the script for a return call. When they finally returned my call, I had casually mentioned that I had been waiting 3 days for a return call. The rep stated... "you are not the only patient"... we have hundreds of patients to call back. Can you imagine if a "Real Pharmacy" treated their patients this way? I will not spend my money here even if they have a "miracle" cure. read more

I have been trying for two weeks to refill a script. I used the refill requestmessage to no avail. On my second attempt I did receive a phone message they do not refill without payment. They apparently did not keep my card number as I had requested when the initial script was filled. I returned the call twice only to be placed on hold for an extended period. I tried the online refill request and the response was my RX# was invalid. I guess I will do without. Their product did work for me but I will go in a different direction. read more

The Bio Med Pharmacy in West Chester Ohio has the worst customer service I have ever dealt with no one answers the phone and when you leave a message you do not get a return phone call for days, my mother had to go for a week in pain without her compound she called and left a message on Monday and on Wednesday after me calling they decided to call my mother and let her know that they had to fax over a form for the doctor to sign why wasn't this checked on Monday when my mother left a message. We will be going back to the Wellness Pharmacy where you get a live person on the phone every time you call read more

I called at 8:30 in the morning, waited on hold for six minutes, and then voicemail instructed me to leave a phone number for a return call quote "shortly." at 4:45, the same thing happened. I should have realized that, when the voicemail says, "leaving multiple messages will result in a delay, "that most people feel as though they have to leave more than one message. I finally received a call approximately 30 hours later, and when I asked why the delay, the customer service rep said callously "we have hundreds of people to deal with." Is this a one-man operation? By that time, however, I had already called my doctors office to see if there was another company I could order the prescription through. they said in fact, that they had experienced so many problems with biomed, that they did start using another company. When I called that company, a live person answered the phone promptly. had I not been able to get the prescription through another company, I would have gone without. This seems like a shady operation, and I would be very concerned about providing personal information, credit card number, etc. read more