Two stars are for the techs performing my MRIs, they were very friendly and did a great job. My…read moreissue is with Tower itself. First, Tower would not schedule both of my MRIs together. In the past at a larger radiology place in Waldorf, I've been able to schedule two exams for one visit. However I was told this was not an option so I scheduled the one I thought was the most urgent first. Tech could not start the IV after a few tries which was fine. However when I returned for the next MRI a few days later I was told the exam was marked as incomplete Siri the fact the last tech could not get the IV in for the dye. The tech performing the next MRI was able to get the IV and finish the first MRI and second. Days later and I still have no report from either exam. I have no problem with the techs performing the MRIs, they seemed to do the best they could with what appeared to be limited help. However, Tower seems to have no sense of urgency. I went with Tower because they could get me in sooner. However this has not made a difference and at this point I should have just went with another imaging spot. The patient portal is also bootleg. I will absolutely never go here again. I will stick with another bigger name radiology company that has moved into a brand new building. This place may be good for routine imaging, this maybe's good spot but I absolutely would not recommend for an urgent concern.

The stars I'm giving are solely for the amazing technician who did my CT scan. If you can get past…read morethe extreme rudeness and unprofessional front desk staff then all is well. I don't think I would want to deal with how unprofessional this whole process was anymore so I plan on finding a professional radiology location in all aspects in the future. I would drive 3 hours to a new location before coming back here. The icing on the cake was hearing the front desk complain about being at work and wanting to go home, along with the trash music playing in the waiting area. Just unbelievable. Some customers are coming here for scans and checks for possible cancer and this is who we're working with? Here are more details. My lab orders were faxed TWICE and they did not receive them. Fix your fax machine! Secondly, I called the day before to make sure my appointment was set and to ask how to prepare for it. She was so short with me on the phone, and said instructions were emailed to me. NO they were NOT! She sent the email to me "again" and that was the first email I received. I asked how much water I needed to drink and she said in a short tone "just make sure you're hydrated". Also, patients shouldn't have to greet YOU when they come into the office. You're the front office staff and need to speak up and greet the patients! Avoid this location unless you want an awful experience! I'm not sure who manages this location but your front office staff needs more training!

I had my first mammogram in 2022. I didn't know what to expect and heard a few horror stories from…read morefriends. The procedure was explained to me, which eased most of my nervous jitters. It's not the most pleasant experience, but the technicians make you feel comfortable (considering what's about to happen and all, lol) Clean facility, great customer service and speedy results. ALL IS (still) WELL. Will be back next year for my annual follow up exam. __ I eat. @f.hux I thrift. @DCthriftish

Absolutely no regard for their patients. It is unacceptable to have to spend at least eight minutes…read moreon the phone trying to get hold of a human being. We are your bread and butter. Without us you will not be in business please treat us with some respect. If the agents can't answer the phone in eight minutes hire some more people. please do not thank us for our patience as we're waiting to speak to someone as the assumption that we are being patient is WRONG. DO BETTER

So I got my mammies checked out the other day. Woo, Chile! (-_-) I had already expected "the…read moreworse", because of the horror stories I've heard, so I was a little (read: super duper) nervous. The nurse was helpful in explaining the process, guiding me through the procedure, and informing me of the next steps regarding my follow up visit. It was all over in minutes. The facility was sanitary and organized. There was a place for everything and everything had a place - fresh gown storage, used gown disposal, etc. Get your boobs checked. It's important. __ IG: @f.hux I #yelp and I know things. Keep reading... https://linktr.ee/f.hux #foodieHUX #yelpelite #yelpeatsdc #yelpdc

My care was excellent. Everyone was very friendly and professional. My care is always good. I've…read morenever had any problems with my care or getting appointments.

The facility is always clean. I've had good experiences for most of my visits. Waiting time for…read moresome days are better than others. However, I recommend this place for most services.

The most atrocious medical care I have experienced. Top to bottom this place is awful. Avoid at all…read morecosts.

doc wrote script for MRI w and w.o contrast for undetermined ongoing spine pain. LONG family…read morehistory of cancer, mom and twin both passed from different types of cancer and another sibbling has cancer. Yet this MRI facility trying to save some $$ called docs office and spoke to who knows, but not the doc and decided he did not need the MRI with contrast and if he does he can just come back and do another.... We have lived MRI nightmares a long time from myself, my child, whom we lost at 23 from medical issues and other family members. The only way spinal cancer is clearly detected is with contrast... Stop trying to save a $$$ and start caring about your patents.... Will NOT be back....

Always appreciate the expediency of the staff. They are very professional! I highly recommend this…read morebusiness.

This is not my favorite facility, but if I need imaging done right away, Tower is almost always…read moreaccommodating. I have had significant issues with charges being more than quoted over the phone, incomplete communication about authorization, deductibles, and other things. However, generally speaking, they have gotten the job done. I don't like that parking needs validation and they only validate up to 1.5 hours - and some mammograms take longer with ultrasound and additional imaging. They also can be a bit short over the phone, and fail to provide context that other radiology facilities might be more inclined to include. However, I do appreciate that this location has a broad range of services available and is prompt with answering calls and attempting to answer questions. Never my first choice as there are some amazing radiologist in the area, but a lot of them have inconvenient appointment times and can take months to schedule. I wouldn't suggest parking on the street, as the police ticket cars immediately when the meter expires. The parking garage is also an issue when going for a first mammogram as they tend to take longer. For subsequent visits, they are good about getting patients out very quickly while still doing what needs to be done. Though, you may feel rushed, I do like it better this way than worrying about having to pay for going over time in the parking garage. One thing I don't like about them is that they had been charging $20 for a CD to bring back to your provider. The other radiologists that I've been to have never charged me for a CD, so I was very disappointed as my provider was shocked that the CD costs exta and she prefers the CDs to go over the findings with patients in an extended consultation with lots of visuals - she apparently needs to CD to do this effectively, so I was not able to receive the same level of detail about my treatment plan that I previously received, due to having my imaging done at Tower Radiology. I hope that they reconsider this charge. Anyway, I think it is better to know what to expect going into it. I added an extra star for convenience.

I have been coming to this location for a number of years for multiple services. The staff is…read morealways friendly and the space welcoming and they take good care of their clients. I have always had great experiences with the technicians and front office staff for my mammograms. The only reason I didn't give it 5 stars is that sometimes finding availability in their schedule can be an issue. Sometimes, I have had to schedule weeks out and their office hours are not conducive for folks who work 9-5. However, if you have flexibility during the weekdays I highly recommend them!

Went on a Saturday morning at 8am. There was a lot of people but the staff moved everyone in and…read moreout quickly. The staff were very friendly and helpful. I would definitely go to this location again. Nice that they are open on the weekend and take walk ins!

Highly unprofessional management staff!!! The techs seemed very nice and helpful, but when there…read morewas a confusion with communication and a receptionist went back to ask what to do, the conversation could be heard and the response was, "tell them sorry, not sorry." Blown away by the lack of professionalism. We will not be returning to the location at Old Line Center, Waldorf.