I sent a candidate to BioTrendz Laboratory & Screening Services for a routine pre-employment drug…read morescreen, and the experience was an absolute disaster. She attempted to go on Monday during posted business hours, only to find the facility closed with no sign, no voicemail update--nothing. She tried again on Tuesday and encountered the exact same issue. I called repeatedly that day with no success. When I finally got through to someone on Wednesday, the representative claimed to have no idea what happened Monday and vaguely cited an "emergency" for Tuesday's closure. I asked about their hours for the rest of the week and was told they'd be open 10am-5pm only Wednesday and Thursday. When I asked, "So not Friday?" he confirmed they'd be closed--despite their online listing stating they're open Monday through Friday, 10-5. I told him I'd get my candidate in that day or Thursday, and then we'd never be using their services again. I ended the call. Moments later, he called me back to scold me for "hanging up like that," then invited me to visit the facility--but hung up on me before I could respond. The lack of communication, unprofessional behavior, and complete disregard for business reliability make this place unusable. Steer clear if you value your time or your candidates' experience.

Terrible service Please do not go here…read more When arrived no one was there. Waiting in the hall with others that had appointment at 1:00 The daughter of the owner arrived 15 min after 1 appeared to be of high school age When an elder woman that was apart and f the family ahead of me waiting asked was she the 1 administering test, the young girl replied yes and when asked did she have credentials for that she replied yes they were in the mail. After she waited on the first appointment she called her mother on the phone who was the owner China Coleman who said her daughter had called because of the comments we were making regarding lack of professionalism. Then the mother also replied very unprofessional and confrontational. I tried to explain calmly initially the issue was there was no accountability for the absence and no one was allowed to enter when the hours say 10-5pm and open for walk ins. Her explanation was as walk-in you are at risk to whatever the circumstances of the company is. Again no accountability for the absence during expected operation hours. When I tried to speak she cut me off then told me I had to go escalated to her calling the police it was so unnecessary and totally unprofessional! Prior to the police arriving The owner , China Coleman arrived and loud and demanding for me to leave as I let her know I would wait for the police to arrive to explain the situation, she called in someone pretending to be security an pushed out. When the police arrived she lied about the male pushing me and hid them inside and said cameras were broken. Absolute worst experience ever. I feel bad for her daughter. She conducted herself like that in front of her daughter. Loud, cursing and hostile as a business owner, terrible example. Open case checking BBB to have this establishment investigated for closure ASAP!

Each visit I've had the staff are friendly and efficient. The check in process is streamlined you…read morecan use a mobile device or a touchpad kiosk upon arrival.

I received great care at Quest! I was seen at my scheduled appointment time and I had no issues…read more The location was clean and sanitary. I would choose this location for future lab work.

Abdominal pains, I checked in at 2:30pm and they were very nice and friendly and go checked in…read morewithin 10 minutes, Dr was very nice did all the blood work and the results were done while waiting, great place and I recommend it.

Check is was quick. I was kept informed of my place in line via text message. Options to wait in…read morelobby or car. I choose lobby since they were not crowded. Staff and doctors were all friendly. Doctor listened to my concerns, onsite pharmacy and x-Ray was very convenient. Parking lot small but doable. I was in and out within a hour. Would use their service again.

Great customer service! Got in and out so quick. The staff is always so friendly! Highly recommend…read morethe Waldorf Labcorp location!

I checked in using the kiosk and was seen within 5 minutes. Front desk staff was friendly.Chasity…read morefound my veins on the first try and got me in and out. Would definitely try this location again! I went on a weekday just after lunch and there were only two people ahead of me. The space is really small with limited seating so try to come early or make an appointment.

Never again will I visit this LabCorp for any services needed. I never understood the point in…read moremaking an appointment if once you get there the establishment won't honor your appointment time. I'm ok with a 5/10 minute grace period for waiting. Had an appointment scheduled for 11:00 am didn't get my blood work done until 12:15pm and then there was an issue with my paperwork. Annoyed is an understatement right now! Will definitely not be back to this location until they get it together all around.

I have used this location at least 12 times. The service is reasonably quick. Even when the waiting…read morearea was full, my wait was about 10 minutes. I always make appointments. The staff members are cordial and professional. They follow proper protocol for collecting blood. I know because I am a Medical Technologist. So far, the phlebotomy has been good. No veins have been ruined. Had a terrible phlebotomist at a hospital in Baltimore, she stuck me 4 times and never got blood. I had a hematoma in 2 areas. Hematomas usual occur in phlebotomy when the needle goes through the vein. I had 2 large dark purple areas on my right arm for 2 weeks. The plebotomists here have been good at avoiding hematomas. The only problem that has happened, was when I left a message on their answering system. My call was never returned. Don't leave a message, keep calling until a person picks up. Things get done when you actually talk to a person. The Labcorp in Waldorf at 12070 Old Line Center, Ste 201 is also quick. I recommend this location for their quick service and competency.

Advance appointment, checked in 5 minutes early, and not taken back until 44 minutes after my…read moreappointment time. Representative at the window was rude, going as far as rolling her eyes at me. Kept a sour look on her face through the entire interaction. She called me to the window 20 minutes after I had been there to ask if I had an order. After I responded yes, and said I even called that morning to ensure it had been received by the office, she rolled her eyes at me. Then didn't say anything until I asked if she couldn't find it, and then she said, you can be seated. Phlebotomist took longer than I have experienced to complete the routine bloodwork I get every three months. Will not use this office again. Should have checked the community for reviews beforehand since I am not the only one to have this type of experience at the same office.

Arrived it at 8:00 on a Monday morning and there were 17 people in the waiting room. On check-in…read morethe machine gave me the option to wait for 2 hours or come back in an hour and a half. I opted to come back and when I did by then more people were in the waiting room. The poor frazzled clerk at the window told me there were 30 people waiting in cars outside. This is absolutely absurd. Labcorp needs to stop sending people emails saying they can just walk in if they have the positions orders already. They need to require appointments and staff their offices adequate to those appointments. Some of the people in the waiting room were diabetic and had fasted from the night before, and they were consequently at risk of low blood sugar issues. I've never seen a lab so dysfunctional. It's not the fault of the staff at the location. This is a corporate problem and needs to be fixed.