Birchwood Volvo Jan 8, 2022 This just happened to me at…read moreBirchwood Volvo. I spent the morning looking and test driving two cars at two dealers. Finally settled on aBMW X1 xdrive28i, at Birchwood Volvo- salesman- Paul. I looked at Car-Fax and it mentioned a $1000 claim on the front, and a $4000 claim on the front two years later. To me that was somewhat acceptable, and car-fax disclosed this. Birchwood Volvo had their asking price - I countered, the sales manager Sales manger Stuart Nugent offered to take off $200 (of 25,000)- I countered - Stuart countered with -$300. Paul said Stuart didn't want to throw away more money because one of the dealers down the street was going to buy it for the asking price. (Oldest Sales trick in the book) I reluctantly accepted the counter price as I liked the car, and Paul and I started writing up the documents for that asking price. After we had written up the initial documents (not a bill of sale) but first ones that required my signature, Paul went back to his sales manager - Stuart. It was taking a long time, so I went to see them in Stuart's office. Paul said "we need to show you a few things. We went back to his desk and he said: "There was some slight damage to the Right Rear end that you should know about. It's not a claim, but the boys in auto-body fixed it up." I asked to see the repair report and was given access to it. The report was a few pages long. It included numerous parts but the ones that stood out most was: r-inner door panel, r-front door assembly, r-inner rear door panel, r-rear door skin, r-door structure/strut (beam - I forget what it was called) and numerous associated parts and labour. (Best of my recollection) This Car had been T-BONED!!!! and not claimed on a claim report - therefor NOT on a CAR-FAX!! Yes they did reveal the damage before I gave them money - but they waited until I had already initiated the purchase, signed a paper, and then dismissed this "extra damage" as "slight damage to the right rear of the car." It wasn't a claim, so it wouldn't show on a car-fax, and . . .they brought it up after my decision was made and the purchase was initiated on an agreed price. I had met with Paul 3 or 4 times where there was plenty time to inform me of this "extra" damage. Think bout this: If most of you went this far to purchase this car- you probably would have followed through and bought the car under these deceptive pretenses. I was able to read the repair report and with my mechanical background, recognized the damage of $11,000 + damage of a T-Bone accident and withdrew my offer. I left Paul and went into Stuart's office to call him on the deception. All he said was; "all we are required to do is to let you know that there was damage and it has been fixed. We did that" (after 3 hours) He repeated this a number of times in response to my complaints. I called it very deceitful and very poor sales practice. . . . 3 hours of my life I will never get back. - I don't like being played the fool. No apology, no attempt to make a price adjustment (to me that would qualify for a large price drop - for a 3x damaged vehicle - one of them being a T-BONE. Wasted day- and I will share this deceptive practice with others. I WILL NOT RETURN TO BIRCHWOOD VOLVO! They display very bad sales practice and deception and it reminds me of "Bait and Switch" for which there are laws against. I like to post positive reviews as I think too many people only complain, but, I also have no problem posting negative reviews when I am being screwed over. This encounter made me Livid. I am still furious the next day. I DO NOT LIKE BEING PLAYED LIKE THIS!! ps. I also have an Infinity and have posted comments about Birchwood Infinity and Cory (service) who have been great! I wish I could give a "0" or negative rating to Birchwood Volvo!

If you want too save money, go somewhere else. These hacks will try and scam you for every night…read morekle you have. Dont fall for the group plan or the admin fees. They push these BS costs on you to make you feel sad for them. Really, you should be. Because these hacks are horrible with customer service.

I have owned a Civic for 7 years now and I have always gone to this dealership to have my car…read moreserviced. Having met several of the journey-man (and journey-woman) mechanics, I have confidence that I am getting the best service available. When I first bought my car, the service manager Myron, was excellent and very considerate when helping me look for a used car that would suite my situation. I highly recommend this dealership! Their long-term staff are professional and a pleasure to work with.

Bought a car from here but every step leading up to the sale was disorganized. Told the salesman we…read morewanted the silver model. He called a few days later and said you wanted the grey one right? Uh, no, the silver! Finally received the call to pick up the vehicle. The appointment was at a set time with the financing manager, we waited over 30 minutes, as she was busy, Just as we were thinking we were next, she pulls in another set of people so they could pay a deposit on their car. The sales guy, who sold us the car wasn't even around and we have yet to hear from him. A follow up call or congratulations on your new car would have been nice. Car is beautiful, but service could have been waaaay better. I have seen better service at dollarama.

I accompanied my friend to Birchwood Toyota as she recently moved to Winnipeg and needed a car to…read moreget around. Prior to coming we researched and was interested in the Prius. My friend booked an appointment online with Adrienn. During the appointment Adrienn was very respectful of my friend's budget, what she was looking for in a car, features that were important to her, and he explained to us the difference between leasing vs financing. We decided leasing was the best option for her and Adrienn answered all our questions and concerns. We were pretty much set on the Prius AWD-e and the white one was in stock, which happened to be the colour she wanted anyways. We were able to test drive the car and liked the car even more. At no point did Adrienn pressure us to get the car. The paperwork was fairly simple and painless. My friend was in the process of changing her Ontario drivers license to a Manitoba one and Adrienn walked us through it with us. We finalized everything two days after our initial visit and we were in an odd situation because we were travelling to Vancouver on the same day that we finalized the paperwork. Adrienn was kind enough to arrange for us to be dropped off at the airport. Overall, I'm very impressed with the service that we received. Adrienn and everyone else at Birchwood Toyota went above and beyond for us. Everything was thoroughly explained to us and not once did we feel we were pressured into anything. I'd definitely recommend Birchwood Toyota and Adrienn if you're looking to purchase or lease a car.

I went on for my 110,000 km service, they did change the oil but didn't check the breaks nor…read morereplenish fluids (coolant and wind shield washer). I don't mind paying for it. The tie lock was still intact in the wheel cap showing they didn't take out the wheels. They showed external car wash in the invoice but it was not cleaned. Will never recommend service nor come back. It's a total rip off for the amount I paid.

Just bought a used truck from Birchwood Chrysler and had Brady Girouard as a salesperson. I…read morecouldn't have asked for a better buying experience. As soon as I walked in he asked me some questions about what I was looking for in a vehicle, and then recommended a few to look at, and he was right on the money for what I needed. He was very knowledgeable about the product and went over all the options and how to operate them, which is important for someone technologically illiterate like me. I will definitely be back in the future and will recommend him as a salesperson to anyone I know.

I went here to get a command start put in and everyone was helpful and polite. I am very pleased…read morewith the service and will be more then happy to return. I recommend going coming here as they treat you like a valued customer and also know your vehicle and can service it properly.

Fast friendly, Good Service. From Edmonton, was here on…read morebusiness, they got me in quick and did all the work I required

bought a van with door dent, 6 month later fixed dent, but now door will not open from outside…read morehandle. going again on 6 months got appointment to fix door. wonder if they will charge me for service, when it was on them.