I spoke to Brittany who is the manager of Storage Sense in Lancaster and Burnham PA. She is very…read morenasty has an attitude that is so unprofessional for a business. I keep getting charged more and more late phase and I never signed an agreement so this is illegal. My payment is supposed to be $265 a month and I'm a month late and now it's at $703. Explain to me how it is so much money with all these late fees that they keep charging me. I asked to speak to a general manager. They will not give me that information. That is unprofessional. I am a customer. I am a customer that has been with the storage unit for a year now and being overcharged never signed agreement stating the New fees so that's illegal. I do have a lawyer now and I am suing them. Do not use the storage unit ever they will screw you over. They are not empathetic. They are a terrible terrible company.

From the owner: We offer both indoor and drive up self storage. Each type of storage unit has it’s own set of…read morewonderful benefits and we are happy to help with selecting the best storage unit for you. Our low-priced indoor storage provide a great deal of accessibility as we have extended gate hours with keypad accessed entry. Find safe and secure car and RV storage in Lancaster, PA at Storage Sense! This is a great option to avoid costly parking fees at metropolitan garages and allows for ease with frequent visits. Rent online today! This is a self-service property that has no office hours. Please contact the office to schedule an appointment for us to meet you at the facility.

Update after receiving a response from the owner on my Google review with my response back to him:…read moreOWNER'S RESPONSE: Response from the owner 42 minutes ago Megan I am sorry that you where not satisfied with the purchase of your pavilion. It is our goal to provide our customers with the best customer service as well as a quality built product. It is to my understanding that during shipping the paint got scratched and some got rubbed off. We had charged you $1744.00 to paint it and reimburse you more than that a total of $2375.00 This should have covered more than the touch up paint and labor cost. We hope you can enjoy your pavilion and again i want to apologize for the issue MY RESPONSE: The product was not damaged during shipping. It was actually packaged and wrapped extremely well. Your salesperson concurred that it was a poor paint job and that your company does not have experience with painting pavilions because most of your orders are either painted pergolas or stained woods. You response that it was damaged during shipping is false. I sent you the breakdown of the bid from my contractor to fix all that was wrong, which was not just a shoddy paint job. Detailed here in my email to salesperson (Mark) on 11/30/20: Materials/Labor to Sand/Paint/Caulk: $1925 The price I paid Backyard Showcase to paint it white: $1744 You have seen the pictures of the "finished" product and agreed that it was a poor paint job. Please show the pictures to the owner. Wood is showing through. 8x8 posts which I believed would be solid posts are actually multiple boards sandwiched together. The paint job is so poor that this is visibly noticeable. The interiors of the headers will all have to be "fixed" to hide the many nail holes from multiple boards being sandwiched together. Decorative covers of the 6 brackets are poorly put together. Materials/Labor to install 1x12" fascia on the outside and 1x6" trim on the bottom of header: $450 (materials) + $360 (labor) My order with Backyard Showcase states "no bottom seams". Additional cost spent on building the pavilion due to cutting all roof tongue and groove boards, fascia, roof metal cups: $525 Total reimbursement requested: $3,260 _________ The fact that I have to pay $3260 fixing the product after spending greater than $20k is irritating.

Do not do business with this outfit! I immediately contacted "Tod" when I arrived at the storage…read moreunit and found what appeared to be dried mud, along with dead bugs and a gap along the bottom of the door. Unfortunately, I rented the unit online, trusting that a local business would be shady. Tod responded back to me to say they "found the unit to be acceptable." I never placed an item into the unit and immediately contacted them. My account was then charged $300. I have reached out numerous with no response. This is disgusting and unacceptable behavior, especially from a local business in my home town.

From the owner: Lititz Springs Storage takes pride in offering a simple and hassle-free self storage experience for…read moreall of our customers in Lititz, PA. We make sure our storage units are clean, secure, and ready to rent. We also focus on offering a wide variety of storage unit sizes and types to make sure we can handle any self storage need that you may have. Along with self storage, we also offer climate controlled units and boat & RV storage. Lititz Springs Storage also offers online rentals and online bill pay 24/7 to make your experience quick and easy. Feel free to look at our available storage units and give us a call if you have any questions or simply rent your unit right on the website.

The team from Mt. Everest were extremely professional & courteous! Within 2 hours, they were able…read moreto disassemble, thoroughly, carefully wrap & load, then deliver a baby grand piano (purchased from an estate sale) to my home, which was another 45-60 minutes away from the pick-up site. Honestly, I have had "white glove delivery" services before, and Mt. Everest services raises that bar! Even after they had placed the piano where I wanted it, they didn't leave until it was thoroughly checked over, played, and that I was happy. Their pricing was extremely fair, and actually the best price I found, considering the amount of stairs to my house. What really impressed me was the level of knowledge and extreme organization in getting it done so quickly! I was simply amazed in watching them disassemble/move/reassemble so large and heavy, yet delicate! Not one scratch!! I recommend them for any moving, but especially for piano, or anything large, heavy and of value!

Truly the Mt. Everest of movers. We gave them a difficult job and they pulled it off with finesse!…read moreI was beginning to think this was an impossible safe move- this safe was a heavy beast, a double door 82" tall York Safe stashed in the basement of a 200 + year old house. Add a door too small to fit and a rotten sunken floor and it seemed impossible. They came and reinforced the floor, took the wheel base off the safe and squeezed her out that door, down the street and into their trailer. Once at our home she fit through our garage door with barely a 1/4" to spare. Very professional, double checking measurements, and taking it slow to fulfill my dream of bringing this family heirloom home. Well done guys.

Recently made a cross country move and rented an 8x7x6 foot POD unit to pack up my studio…read moreapartment. Our POD was delivered on schedule to the Middletown location (actually a day earlier than the estimate I was given). I called ahead a few days ago to ask if I could access the contents of my POD and was able to schedule it later in the week to go retrieve my items. At least for this location, the PODs can be accessed between 8am-3pm. When you arrive, you can call the number on the front door and someone will come help move your POD storage box outside with a lil truck--just make sure you bring your key! The manager (whose name I believe was Jim) was super helpful the day my dad and I tried to access my POD. We struggled to open up the pull gate (some furniture had moved in transit and jammed the door) and Jim helped us even push the box open and troubleshoot. Moving is extremely painful, so we were super grateful for his help!

Do not rent a POD from this company. They do not tell you the full cost when you rent it, or the…read morecost of moving it, then picking it up. There dates for pick up are not when you need it moved, only when they say they can move it. Until then you live without any of your belongings. Of course you will be charged if it goes over the 30 days. So that is another 30 days rent they want from you. I finally gave up and rented a U-Haul for 1/8th the cost of the POD and had it for 2 days. I will never deal with them for any reason due to this experience.

Service was great. Made an appointment for some junk removal and another appointment to empty our…read morestorage unit and put it in our house. Both were on time. The guys were very professional both times. Got the work completed in a very timely manner. Highly Recommended !!!!

Robert and his team always do a great job and take the stress away on moving day. They moved my son…read moreto CT 2.5 years ago and just moved him back to PA. Loved being able to track the truck. The work team was friendly, explained things clearly and were careful with his belongings. Thank you for a great job! We will definitely use Lausch again!

Worst company ever to deal with. The move went good except for the damage to some of our belongs,…read moreSofa less the a year old received a large rip in the material , safe received multiple scraches to paint, deep freeze had an electrical connection twisted loose and was shorting out. Owner tried to get out of paying anything and It's been a real headache trying to get them to answer my questions. They offered us a very small settlement. Would definitely not advise using them.

Quoted one price of $15000 for a move and after trucks were loaded, said he needed another $15000,…read moredespite having taken extensive photos of all that needed to be moved. Initially said unpacked boxes at destination could be picked up free of charge regularly in the new community and then backtracked and said charges would be made for disposal of unpacked boxes . Nice people but don't trust estimates or their word.