We had an amazing experience here!! We went a couple hours before closing and they were incredibly…read morebusy. Despite the chaos, EVERY single worker and volunteer was professional, patient, and worked as fast as possible. They were so helpful, we were able to adopt an adorable dog! He fits in perfect with our family. Thank you so much!

Found a dog that was going to get hit out in the street, scared out of her mind. I brought her here…read morebefore they opened to the public but when the staff are here cleaning. I was unable to keep the dog at my house and had to go to work. My only options were to throw the dog or or hope one of the staff would have a modicum of compassion for an animal and let me drop her off. They told me that of those were my options that I should throw her back into the street because they needed to clean the floors to be presentable to the public. Even though a drop off shouldn't take more than a few minutes and sparing one of 4+ employees wouldn't impact their opening time (no one is coming to adopt pets at 1030am on a Tuesday either), they told me to just let the dog loose. TLDR: told me to throw a dog back out on the street. I showed up super late to work because they weren't willing to deviate even a little to help

If you love your pets, don't ever take them to this worthless human being. I've owned various…read moreanimals all my life and have seen vets across the country. This is hands down the worst vet I have ever met. From his demeanor to his lack of knowledge, it is astounding he even has a license. I'd rather drive two and a half hours to DFW on the chance my pet would die enroute that to go to this guy. Not just a horrible vet, he's also a worthless human being.

This guy will absolutely treat your animal like trash. He threw our dog in the Kennel while my wife…read morewas standing right there and when my wife asked him why he did this he proceeded to say he doesn't care about hurting his feelings. If he's comfortable enough to treat other peoples pets this way in front of the owners I can only imagine how he's treating them when they leave. I would never trust this guy to treat anybody's animals. If you care about your pet avoid this guy at all costs. He will treat your pet like a piece of garbage.

10/10 experience have been shopping here for over 7 years no issues good fish selection if you…read moredon't like what they have they can order it for you and will be in within 2 weeks typically. Eric in the fish section is super helpful

I'm a regular at Pam's Pets, we go a lot for supplies and maintenance items and feeder insects…read morealmost weekly. Recently they got two baby whites tree frogs and i've been looking at them the past couple times i've gone in (i already have two very healthy adult whites tree frogs) Today however, I went in for crickets and went to check on them and one was clearly dead. I tried my best not to say anything in store as other people were there and i was very uncomfortable and called after I left, wondering if it was maybe sick. I know they've just had a lot of new staff roll in but i was disturbed. The manager (who i will not name but i'm sure if you know you know ) tried telling me they didn't even have tree frogs and they wouldn't house two together if they even did, to which i said "I was just there and have been seeing them the past couple of weeks at the front" and he goes "well yeah okay we have two they're fine, what's wrong with em ?" and when i begin to explain he gets an attitude and goes "Lady i'm not the owner" and was just so rude. I have seen this man be so ugly to customers throughout the past year i've been going almost weekly. It's never been directed at me so i've tried not to say anything to or about this man but after what i experienced today i will NOT be going back. I knew what i saw and I tried finding reviews and went to Yelp where finally I found people with similar stories about the place. I was aware they were rude but wasn't aware they were so neglectful to the animals in store. I'm disgusted. I almost took photos of the dead baby frog but i really didn't want it on my phone. I was hoping to be wrong but at this point after all i've seen (them not properly cleaning cages after getting new inventory and just putting animals in there, clearly not knowing what they've got and what is healthy vs unhealthy) I think they should be held accountable. While I know they have some great staff that actually care and know about animals, but clearly some really, REALLY, are damaging to the animals and their customer base.

Monica is very unprofessional and is mean to the dogs. Our dog is very sweet and well behaved. We…read morecaught her yelling and him and pushing his face away and pulling on the furr around his face. He was scared to death and didn't understand why she was doing that. I watched her and reported it to the manager. I also told Monica what I witnessed and told her he is never treated that way at home. 30 minutes later after we pick him up, he was still shaking. I do not recommend Petsmart to groom your dog. They do not care about your furr babies.

You will never see my money again! I arrived at this location at exactly 6:58 pm on a Sunday night…read more The doors were locked and I could see 4 customers in line (not a group of people, but 4 actual customers) - I knocked on the door and a young lady with glasses came to the door and stated we are closed. I stated I really needed to get some puppy food and I knew which aisle, and wont be an inconvenience so they could still close in a timely manner. She said to me "No man, the store is closed and that's that." Instead of arguing I walked away but felt disgusted with the way she had talked to me and the simple fact that there were other customers in line. I can understand she was only doing her job by following corporate mandates, but I know for a fact that talking to customers in that fashion has never been encouraged by Petsmart as I used to work for Petsmart in Houston Texas (Dairy Ashfiord location) in 1996. We were always encouraged to go above and beyond - which was Carmax's policy in the early 2000s as well. Here's a simple fact: You want more business - instead of spending millions of dollars in advertising why not follow the general marketing rule of making your customers happy so that we can give positive reviews and word of mouth to our friends and family. I do not expect any discounts or freebies, as I will be closing my online account as well. Here is the egg on your face Petsmart, I will spread this online far and wide until that location learns it's lesson in practicing customer etiquette such as treating people with respect. A simple but courteous comment such as I am sorry we are closed, or something else could have taken this in a different direction and I would have happily walked away. Instead, I will take my money to Petco along with Pam's Pet and Fish cause they might be a little more in price on certain products, but l would maintain my integrity instead of being treated like a moldy slice of bread that was left in the very back of the food pantry. and that's you Petsmart, treating me like moldy bread instead of a money spending customer that not only goes to your brick and mortar store, but also goes online to purchase many items and ALWAYS recommends this corporate citizen as I was a previous employee. I DO WANT SATISFACTION in knowing that this location has taken corrective measures in training people how to deal with other people that are customers and provide your lifeline - money. So with all of this said and in mind - you will not profit off of me anymore, and I will spread this far and wide online along with advisement to others that they too are customers and WE DO HAVE OTHER OPTIONS IN BUSINESS SELECTIONS. Toodles :)