Many years ago I purchased my very first car from this location. I have since returned and been…read moreoverwhelmed by their small town friendliness and willingness to help. I was in the area over the holiday and needed to get a tire repaired before my travels home. Even though it was Black Friday and they were super busy, they were able to squeeze me in for a service appointment. I arrived early and my car went straight back to the garage. The customer lounge is the nicest lounge I've ever waited in - new, clean leather chairs and couches, a tv in the corner, fresh donuts from the bakery in town, a Keurig machine to make your favorite beverage, and magazines/newspapers to read while you're waiting. They also had free WiFi and a password posted on the wall for your reference. As we were leaving, they were laying out a free lunch for anyone who was around - you can't beat that!

Warranty Forever Took it in after year and a half. Issue was…read morecovered, No hoops, excuses, fine print or anything. No surprise costs when we picked it up after it was fixed. They even provided a curtesy car for an out of town doctors appointment while the truck was not usable.

From the owner: Decorah Chevrolet Cadillac Provides Car Dealers, Automotive Consultant, Auto Center, Pre-Owned…read moreVehicles, New Vehicles, Wheel Alignment, Car Maintenance, Auto Repair Services to the Decorah, IA Area.

Never ever buy from this company! The most dishonest dealership ever. Dan, the owner frauded my…read moreson into buying a used trk that he said was in great condition and he could drive it from Iowa to Texas. Took the money and Never delivered the truck, and 30 days later, and fighting all the way to get it delivered, and left in the street because not even the trkr could get it started. It was a total death trap, with holes and rust, and broken wires hanging everywhere. And looks like a broken axle. Trkr just left it in the street. Wasn't delivered to home. I wouldn't put my dog in it. Don't trust this company ever. We are going to take legal action, because he doesn't want to do anything about it. Rusted holes in the doors, and floor board looks like it's getting ready to cave in. He said it was a great trk. Dan the owner, will lie through his teeth to make a sale. I hope they close this man down before he can ruin anyone else. Lied to get it shipped out of state. Buy anywhere but with Dan at Westside Auto in Waukon Iowa. CROOKS.

From the owner: West Side Auto Salesread more

We are EXTREMELY pleased with the knowledge and hospitality we received from Dusty! There was no…read morepressure to buy, we were confident in the used 2018 Pacifica Limited we just purchased! Everything went smoothly and we felt that they were very honest and trustworthy! Tony was also great to work with for the financial side! He was honest, and made the paperwork fun and easy to understand! Thanks so much guys! We will definitely be back!!!

Terrible experience, was sold a lemon, kept returning car for over a year one problem after…read moreanother . Service dept is terrible, scratched car , broke my dash. Have been without car for 2 months, waiting on parts for 4 months. Dealership has really went downhill. Not the place it once was.

Hi All, On Saturday the 30th of June I drove into Birdnow…read moreMotor Trade in Oelwein,IA. Here I was met by a very pleasant gentleman by the name of Cary Casteel. I explained to him exactly what I was looking for. My perfect vehicle needed to be a Ford Escape that was 4-wheel drive so I could make it to work through the snow drifts that Iowa loves to throw at us. He proceeded to show me the different ones that would meet my needs. Cary was very knowledgeable about the features and took the time to visit with me about each of them. During the test drive Cary actually let me sit in the back and drove me around so I could experience what my passengers would. We joked about it being like a scene from Driving Miss Daisy, lol. I made my decision that this was the place to buy from! While filing out all the paper work I met Jeremy Birdnow, he was very up beat and pleasant to speak with. I also would like to mention David Clayton, who finished up the financial end of this transaction. David explained in great detail about the warranty and what it included. He was also very friendly and made me feel very confident that I was making the right decision. To get to the point I feel this is the place to buy from if you are in need of a vehicle. They definitely treated me well! I will return!!!! Thanks Guys! I so appreciate how easy you made my buying experience. I now own a 2018 red Ford Escape... Diane Toussaint

Mark, I wanted to let you know that Kelly and I had both of our cars get some spring cleaning in…read moreyour detail shop. Wow, you would think they were brand new. My truck had an oil service and some recall work done as well. Kelly's car had a recall done too. Dick Kester brought us a loaner to use and was awesome in communicating and going above and beyond in customer service. You can expect to have all of our service business moving forward. I'm telling everyone about our experience. Thanks for calling this winter to ask for our service. That made the difference.

Everything went well! I could not ask for anything better, and they (Caleb, Carly, and Channon) put…read moreup with all my questions, and are very knowledgeable on all aspects of trucks, SUV, cars, and finances. Definitely not pushy! When I picked it up it was spotless with a full tank of gas. They even encouraged me to stop back if I have any questions about all the high tech equipment. The decision was to buy small and local. Thanks!