We came mid week before the busy season so the room prices were probably lower than normal. We got…read morea jacuzzi room and it came with what they said was a queen sized bed but it was more like a full sized bed. The bed was incredibly hard and we had to ask for extra pillows. The jacuzzi in the room was actually very nice and was separate from the bathtub in the bathroom. The jets were a bit loud When we checked in, we were told the Coffee was 24 hours a day but on Friday morning it wasn't and my friend had to wait an hour and a half for hot coffee. They also offer what they call a continental breakfast on weekdays, which was bagels, waffles you pop in the toaster, oranges, yogurt, bags of instant oatmeal and juice. I guess it's better than nothing, but we decided to get breakfast elsewhere. The cost to rent a golf cart was quite expensive (maybe it's that way on the whole island). $79 for a full day and $97 for overnight. If this was the only option I might come here again. Otherwise, nah!!

Came to put in bay for the evening and decided to stay the night on a whim. Staff was very nice…read more Unfortunately conditions of the room for the nightly rate was unacceptable and disgusting. The carpet wasn't vacuumed, the counters were filled with bugs, the bed had bugs on it, the comforter was stained, stains on the walls. Overall dirty and looked like someone hadn't even attempted to truly clean the room. Brought this to management attention in the morning and the resolution I was met with was the cleaning staff will be notified and talked to. Management was not willing to refund a penny.

Clean sheets and the lazy river was under construction and they ain't say nothing about that. The…read moresheets had stains on it hair and all type of this

Stayed there this weekend for a girls trip and it was great. Lots of security. The pool was…read moreawesome. Everything was clean there were a lot of worker cleaning up after all of the party goes. Picture is from our balcony after they clear out of the pool area. Music stops at 9 pm so you don't have to worry about noise when going to sleep. Short walk to Mr. Ed's which is a great place to dance, get drinks and eat. Only suggestion would be having more help at the desk to facilitate check in/check out and paying for concessions.

When I called and made reservations , I requested specific room because of staying there before…read more Room was convenient for ones that cannot walk any distance and heart problems. When I got to resort , young girl says no it was only a suggestion. But I did get ground floor. Room had odor , no coffee maker, no Kleenex, no extra tp. No fresh towels Had to go front desk for towels. And they were given ti me with quite an attitude from the employee. Heard fighting in hall at night , Swimming pool not being tested each day !!!! Health department would have a field day there. What a shame that this resort has gone down in past several years. It's so beautiful there. But damn , clean the place up. Hire employees with personality and a caring personality!!

With numerous other hotels closer to the action, we won't be back…read more Room didn't have a remote. Had to call several times and after they finally delivered it, it didn't work due to dead batteries. Other than the main adult host, it's ran by kids who don't appear to give a crap about service. No thank you!

First the positives. Excellent location. Great views of…read moreLake Erie from every room. Convenient parking. Nice (but tiny) shampoo, conditioner and lotion containers in bathroom. Comfortable beds (though high). The two pools and a large spa pool were nice, with many lounge chairs, and extra towels available in the lobby. Now the negatives. - When they say "check-in at 4 pm", they MEAN 4 pm. We arrived at 3:45 and they wouldn't check us in until EXACTLY 4 pm. - Room wasn't perfectly clean - carpet dusty, some dirt around the edges in the bathroom. - We were there three nights. Room was never cleaned nor towels replaced. - Some photos on VRBO showed microwave/small refrigerator and coffee maker. There were none. - No breakfast available. No complimentary coffee. There was a small bar in the lobby with coffee to purchase. - Room air conditioner was noisy. - Automatic night lighting on all room balconies could not be turned off, so we had to have the drapes fully closed to sleep. - Loud music was broadcast all afternoon and evening. We were on second floor and could hear even inside our room. We were told the music was required "for the Tiki Bar". - The room's balcony was screened, but at least twice a day birds got in underneath the balcony side adjoining room walls. After 20 or so minutes the birds got out the same way on their own. - No phone in the room and we had a hard time finding the front desk phone number anyway. Finally just had to go down to the front desk when we needed something.

DO NOT STAY HERE!! Absolutely filthy and falling apart! I rented a pool cabana for the day, a room,…read moreand a golf cart. The pool is disgusting! The chairs are all falling apart and the cabana was dirty and crawling with spiders! I could not sit under it! The staff do not even try to make it presentable for you despite paying $150!! The pool water was not heated, it was cold, and dirty! Our room had soiled linen on the beds, the head boards were weirdly mismatching, and the bathroom looked like something out of movie like a prison toilet! I rented a 6 seater golf cart and the because it had rained the previous day you could not even use the back two seats, they were soaked, and they don't do anything to try to keep them dry despite paying $180! We opted to not stay here, showed our photos & expressed our concerns to the front desk, and was promised a full refund. Over a week later and we see are still waiting for it. Very shady operation!! Never again! I hope my review saves you money!!

Stopped by here for a fun little pool day. It was packed full of people. I'm not sure when the best…read moretime is to arrive but we got there shortly after noon and it was standing room only. There were no chairs left and barely any room to stand. The DJ was good. There was quite a variety of music. Not really my vibe but everyone seemed to be happy and enjoying a few songs here and there. The drinks were great. The bartender in the pool was great. Very attentive and friendly. Like most popular places the drinks were expensive and the big "O" drink was all ice, but it was nice to carey around. It seemed like there was enough staff to keep up with the demand of the crowd. Security made regular rounds and was very friendly. It was a nice day overall. There was a booty shaking contest, a belly flop contest and a wet t-shirt contest that never actually happened. I'm old but it was fun to spend a day at the pool drinking and cheering on strangers. I do wish there was a better layout on the upper deck. People tend to line up along the side to people watch and it makes it a tight fit when it's time to go get a drink from the bar upstairs. The upper deck didnt have any umbrellas for shade. I understand that most people would go up there and sunbathe but with the amount of people taking up all the space downstairs it would have been a nice break to sit in a shaded area for a moment. Also there was no food and that kind of stinks. I realize it's better to keep drunk people from trashing the place but it would have been nice to be able to order snacks that we could have eaten off to the side. I'm not a hard-core partier but I enjoyed being able to go hang out during the day and have a good time.

First of all, finding the place was a joke and finding parking was even worse. The staff is…read moreclueless when asked anything. I booked an exterior room because I brought my puppy and they gave me an interior but blamed it on Expedia for the room I was assigned. They corrected it and gave me an exterior room that was not very clean. We found trash under the bed. The toilet felt like it would fall through at any moment and water on the floor when we first walked in. The bed is the most uncomfortable bed I have ever attempted to sleep in. We didn't get any sleep due to rude drunk people yelling outside our room and the people above us jumping around from 1:30am to 3am. As well as loud bumping music playing until 3am from another property close by.. If you want a constant party atmosphere, this is 100% your type of place. We will not be back.

I have really enjoyed my stay here. The customer service is awesome, and I feel welcomed here…read moreoverall. Our rental golf cart has been great to get around. And our bed is wonderful! The wifi works great here, too!

Jessica was so rude she even hung up on me when I was calling with a concer. Extremely…read moreunprofessional! They call the lodge a Buckeye lodge. As an Ohio State alum this place does not exhibit the Buckeye spirit at all with staff treating customers that way

The place it's self is nice, live bands weekly, kids activities. However, the river flooding is…read morecrazy. The park can't control the weather I suppose

Only stayed here for a night, but this place was perfect. I booked a camping spot over the phone 15…read moreminutes before the office closed, and the woman on the phone was extremely helpful. We slept on the ground in sleeping bags. There were a lot of people making noise until about 12:30am, playing music, singing, talking and yelling. The showers were not great but fine for a campground. I went to bed around 2am when everything had died down. Around 7am, some banging started like there might be a shooting range nearby. In the morning, I explored the camping area and got some exercise. So much better than a hotel gym! I ran around, shot some hoops, and bounced on their "jumping pillow" which was exactly what I needed before a day of driving. And it was so much cheaper than a hotel room.

We stayed at a nearby condo, and the St. Hazards Bar was very convenient. The staff at our condo…read morerecommended that we stay away from the food at this bar because several people had gotten sick there the week before. The beer was served cold, so no complains about that. The staff was friendly, but unorganized. They have an indoor and outdoor bar, along with a pool and hot tub. The bathrooms are disgusting and all parts of the outdoor bar/patio/deck area are poorly maintained and dirty. The indoor section is better, but not by much. I would go back because, it was an easy place to get a drink near our condo, but would not go out of my way to visit this bar.

i camped here the beginning of September 2026, this is the absolute worse campground / resort I…read morehave ever stayed at. Don't let the photos online fool you. The Pool & Hot Tub were dirty and green, the facilities were disgusting and dirty. The entire resort smelled like sewer. No hot water for showers, all the toilet's in the bathhouse were plugged my entire three night stay. I couldn't take anymore and left early. Beware this is not where you want to be! Absolute s__t hole!