I was a member at this Massage Envy location from Winter 2023 to Summer 2025. If you are…read moreconsidering a membership I recommend booking with Katherine - she's one of their recent hires and absolutely fantastic. I also really enjoyed Suzanne, a therapist who's no longer with Massage Envy. I ultimately canceled because managing my membership became a full time job. I was a member back in 2014 when I lived in Irvine, CA and had the same problem, so this is likely an issue with Massage Envy overall rather than this specific location. The front office in Spokane routinely overcharged me for enhancements I didn't purchase. They signed my husband up for three months and then we froze his account, but they told me I had to pay for him to come back to use his credits, even though he was a family member. I appealed to corporate, you can reach them here - guestrelations@massageenvy.com and eventually got that fixed. But because front office staff, the franchise manager Ana, pressured me and my husband over the phone it made it stressful for me to go back there. Which is a problem, because the whole point is to relax. Sign up for a membership if your 100% sure you will go once a month, or don't mind the credits stacking when you're not using them. For me, I'm very careful on the subscriptions we pay for and want to make sure we're using them all. Ultimately it was just too stressful trying to stay *caught up* with my account. Also, this location is unfortunately in not a great area so I didn't always feel safe going in the evenings or by myself.

I hate this place. I went here for a few massages and signed up for a membership but after having…read moreseveral bad massages in a row, I called them to cancel my membership. Today, months later, I have a charge from them on my account. I called them and spoke with a girl at the front desk who told me that i'm basically lying, that they don't have termination paperwork from me and my account was just placed on hold. I told her I wanted to talk to someone else and she just kept repeating herself. I'm disputing the charges with my bank because this place is a scam. I also told her I wanted to fill out the termination paperwork and to send it to me. She said they changed their policy and that I have to come in to fill it out! What a big inconvenience and pain in the ass. DO NOT SIGN UP FOR A MEMBERSHIP. This place is a scam. Go to a real massage therapist. Also, one of my appointments pissed me off when I was still going. I'm had a 60 minute appointment, arrived early, and wasn't taken back until ten minutes later, then she ended the session 8 minutes early. TAKE. YOUR. MONEY. ELSEWHERE! This place is the McDonald's of massages.

Both of my experiences in this ER were better than any other hospital I have had to visit.. One of…read moremy visits was on. Christmas , a day no one wants to be sick or have to work on.The nurses were exceptional, caring and compassionate. On both occasions, the ER drs. were caring and offered the best treatment possible under the circumstances of my hypotension diagnoses. High praise for the staff beginning w/the front desk!

A follow-up to my review:…read more **please take note of my 'previous' review. It reflects many of this hospital's "ER's"performance reviews. *I submitted two complaints*. The first one was several letters to hospital upper-staff. I wanted them to know what is going on in their ER. I wanted justice. I wanted something to be done. I was told the staff acted in accordance to protocol. The letter written back to me ignored the fact that I was ignored for 4 to five hours while suffering with extreme abdominal pain, vomiting, and nausea. They also disregarded my complaint about the Drip-Line issue. (Sort of bushed it under the rug). There was no mention or apology about staff behavior. **My second complaint was to a government agency that deals with review on matters with hospitals around MEDICARE. I filed this complaint with the government agency because I could not figure out why I was treated this way. Someone had mentioned this agency to me. My question was: was I treated this way because of my MEDICARE status? Again: "staff behaved in a matter consistent with protocol". Yes, all tests were done. It did not mention anything about the rudeness of the staff. And the treatment as a human being that I had gotten. Again: the drip line was swept under the rug. And again: there was no mention of my 4 to 5 hour wait as I suffered in pain, vomiting and nausea. Rudeness=especially intake staff and nurse. I spoke on the phone with a person from the government agency. She had asked me, what do you want to get out of this? She said, 'they acted accordingly'. 'The timeline of events measure out'. Then I told her, I just want an apology. I would like to sue, but according to you, I don't have a case. She said, they aren't obligated to apologize, so don't expect it. She could clearly see that I was upset over this. And basically said, without saying it, "just drop it".

We have been going to Empire for many years. I have always felt cared for. Scheduling has been…read morewonderful. The therapists have been great with my child

Jason is by far the best chiropractor I ever had work on me. His examination blows away every other…read morechiropractor's work away. The work was very targeted and affective. The same day, I experienced some relief. Going back for sure.

May I suggest that when a Dr visits a patient they leave their business card. There are times when…read morethe patient is too ill or medicated they may not remember or understand what the Dr says. Our family member has been in their care for 45 days and on several occasions we've missed the Dr and hope we see them the next round. This method lets the family member know the Dr visited and includes the Dr's contact info.

They don't appear to hire enough staff. Instead of having more people, they use pressure sensors…read morewhich are jarringly loud and indicate the presence or absence of gross weight.

When I had my baby I was here for a week and my son was in the NICU for 11 days. We had an amazing…read moreexperience here and I am grateful. I had a very long labor with complications and when I finally delivered I had 2 doctors, 4 nurses, plus 3 from the NICU team in the room with me. My son was immediately attended to and taken to the NICU. After this experience I would never have my baby anywhere else. We were both very carefully monitored. The staff on the maternity floor was wonderful, every nurse was truly exceptional and a couple really made a difference in my stay.

Absolutely horrible hospital. We had a horrible experience with Sacred Heart Pediatric ER in…read moreregards to our 2.5 year old daughter. She unfortunately fell while playing with her siblings and bit a large gash into her lip/cheek with her teeth. The ER doctor said that the procedure would be easy and successful. However, the two sutures that they put in were completely gone within 3 hours, leaving the wound open and painful for our daughter. My wife called in for medical advice the following morning, but all the nurses she spoke with said that the stitches immediately dissolving was totally common and happens all the time...which begs the question of why would they put us through all of this in the first place if they knew there was a large probability of it not actually working/doing anything? At least why wasn't my wife even warned of this possibility? Our daughter and my wife, were both extremely traumatized from the experience, the drugs/needles they used and the pain that our baby went through, basically all for nothing. Then, they billed us for multiple hours of Dr time, when the Dr was in for about 5-10 minutes. Dealing with the appeals branch of the hospital was just as painful as they did no real diligence into our situation and took them months to respond...

Will never take my son anywhere else! They have a new location, a block away from the old one and…read moreboy it is NOOIIICE! Love the upgrade. But would have still came here even if all the seating room furniture was from the 90's because these guys are just plain awesome. When you are a new mom they do not mind if you call "too much" or ask weird questions and they are never pushy. The Pediatric Urgent Care is literally the best thing. Open on weekends so you can have a piece of mind.

The staff at this provider are horrible. The doctors are good but they are limited by the lack…read moreluster crew you have to communicate with.

I want to say a big thank you to Larisa for being my doula. This was my 4th child and she was…read moresuch a big help. She created a calm and relaxing atmosphere with music, candles, and massage which really helped during contractions. With her help, labor was much easier and faster without the need for pain killers or epidural. She also helped at home. I have 3 other children and she helped with household chores, cooking while I took a little break. It was great physical and emotional help. I could ask her for anything and she was always happy to help. A big thank you!

Larisa, thank you very much, you did everything and even more so that my birth would be easy and as…read morenatural as possible. Thanks to your professional training, you prepared me well before the birth and saved me from unwanted tears. This was my 3rd birth and I never felt so good after the baby was born. I never thought that a special massage could help to feel less pain when giving birth naturally. Everything went well thanks to you. Thank you for not leaving me for even a minute. Girls, if you are going to give birth, I highly recommend Larisa as a doula. She knows how to help you, so that you and your baby will be in good hands.