I can't say enough good things about Aaron. He is professional, hard working and honest. He gives…read moreyou a quote with a time frame and works his hardest to stick to the plan. We did our kitchen remodeling with him. We had all sorts of issues including not getting the right size cabinet to electrical issues. He stayed with us through out and helped finished our project even though he had to sometimes work more for other people's mistakes. I know we are going to Aaron for all our needs and I would recommend anyone looking to do any remodeling around your house to him. Thank you so much Aaron.

I cannot say enough positive things about my experience working with Aaron. He is meticulous,…read moreknowledgeable, extremely conscientious about quality, and an all-around pleasure to work with. Everything about my project was a challenge and he handled each and every issue with a problem-solving frame of mind. I will definitely be using Aaron for any future work.

We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

I had new countertops installed in my kitchen and when they installed them they put a 7 inch dent…read morein the side of my 3 day old refrigerator. They did not tell me they did this all they did was move a calendar we had put up with a magnet over the dent. it took getting a hold of the Waukesha Mgr. to try to get this situation fixed. After three weeks they brought a new refrigerator replacement but it had a bigger dent in it than the original. I finally made a deal with them to make a credit on my credit card and am just keeping the dented original refrigerator. I guess the worst part is that they damaged the fridge and tried to cover it up without telling me. My question is can you trust a company after they do something like this?

Sergenians has an unbelievable amount of gorgeous floor coverings, including carpet which is what I…read morewas shopping for. There was no problem taking home several carpet samples for a few days, trying to make my decision. One thing I really appreciated was their array of companies, fabric, colors, information on content and environmental/allergen free choices. I was lucky to have Molly assist me because I was overwhelmed, not being someone who shops for carpet often. Molly found samples closer to what I wanted than I had found. I was stuck and she was patient and helpful, never pushy. I ended up choosing a large and fabulous area rug which Sergenians have several stacks of. Jacob was also very helpful finding runner choices for me.

Madison Turners is a small nonprofit with a long history in Madison. we selected Sergenians to…read moreremove a large amount of glue down carpet over concrete and replace it with lvt glue down because of a moisture problem which we explained to them. We selected them because of their experience and long history in the community. We thought they would be knowledgeable and stand behind their work. Boy were we wrong! Their subcontractor botched the installation. within a few months, we had adhesive constantly oozing from the cracks in the lvt, damaging the equipment placed over it and posing a slip and fall risk for our customers. We met with Sergenians staff several times once we figured out what was happening. They were either unwilling or unable to come up with solutions and suggested that we are somehow responsible for the problem which is absurd. They also interfered when we tried to get tech support from their adhesive supplier. Don't assume that longevity necessarily means better reliability or quality! We paid a premium for a shoddy installation that they were unwilling to stand behind.

A few months ago we had a water incident that damaged our kitchen and dining room and we decided:…read more"It's time to replace some flooring, it is time to replace some carpet!" We filed an insurance claim, we got the dosh, and so we figured we'd shop around. Carpet Plus was one of our first starts. When we got there on a Saturday afternoon I knee-jerked and said: "Uhm, are they open?" as the lot was COMPLETELY empty. Shake it off, it was a Saturday and nobody is redoing floors all the time. Went in. No one else was there, expected. The sole attendant launched into a vague, dispassionate toned "I Don't Really Wanna Be Here" overview of the products and their various virtues and then disengaged entirely. I definitely appreciate the hands off approach. What I don't appreciate versus what I've seen elsewhere between box stores and local joints: NO. POSTED. PRICES. Like for the material itself, let alone anything else. I'm posting this after having been through a local store where all that was posted, sales were shared, rebates announced. Maybe they're fine but they need to be more professional, post prices, and most importantly: SHOW they care.

I had some Tarkett flooring installed in two bedrooms. Months later I found a bump under the floor…read morefrom a piece of debris that was left and called them to come look at it. Dave looked at it and agreed to fix it but never got back to me as promised and I let it go as I have a very busy work schedule. Fast forward 3 years and each piece of Tarkett flooring is buckled up/curling up from the sides and the floor looks like an ocean. 6 months have past since I first called this problem in. 3 people have already looked at the floor and took pictures. Each of the 3 have confirmed the floor is bad and said it will be replaced under the lifetime warranty but now they say a 4th person needs to look at it. I've been waiting over 2 months for this 4th person, calling the people that have already been here but they just blow me off.

Customer service needs to be improved. Asking for full payment for flooring and labor upfront is is…read moreunacceptable to me . This company could go bankrupt and they have my money I put over half down and they refused to schedule installation until I paid the whole amount. The flooring was delivered to my home and their reasoning was I'm not serious enough that I need to pay the whole amount. I find that ridiculous . Looking for a new installer .

I'll go ahead and say it. I'm high maintenance. I expect a lot out of the businesses I deal…read morewith--prompt and friendly service, a variety of product choices, knowledgable salespeople, quick delivery of services and a good value for the price. And when something goes wrong (and let's be honest, even with the best of intentions, sometimes things just go wrong), I want it fixed quickly and with the least amount of pain possible. Last August, when my husband and I decided a flooring change was in order for our house, we decided to visit Lumber Liquidators, having zero knowledge of anything about flooring except that it was something we walked on. Our initial experience was flawless. The manager (who we learned was somewhat new to the store) Mike was immediately likable, the kind of guy who you felt like you've known for years, a buddy who just happened to work at a place you needed to buy something. No question was too stupid (how does a floor click together at the time seemed a reasonable question) and he made sure we understood what we were looking at. I think our visit, which we happened to purchase on based on the customer experience alone, lasted about two and a half hours. While there was a limited staff on-site during the off-peak hours we were there, Mike handled us and other customers with a finesse that can't be taught, and everyone in the store seemed all too happy to be pouring over bamboo, hardwood and vinyl samples with someone who genuinely seemed passionate about his store, his work and the product he was selling. We were impressed and skipped happily out of the store, receipt in hand, anxiously awaiting our installation expert measurement appointment. Here's the point in the story where I'll skip the drama details with the at-the-time third party installers. Our experience with that branch was so negative there is no scale accurate enough to depict the amount of incompetence and lack of any sort of customer service. Luckily Lumber Liquidators wised up and has since switched to a really great installer called Hometown Floors (who are nothing short of amazing). My point to mention this is how the store dealt with us during the epic fail of an install. And the point why it's so important, when things go wrong, to have a manager like Mike and a store like the one in Sun Prairie in your corner. Because they make it right. Even though the store and Mike had no control over the install, Mike took our case upon himself personally. He called when he had no reason to, checking up on our progress though honestly his part in our customer journey ended as soon as we walked out of the store. He worked with us when we needed to return materials, called on our behalf and through it all getting us the best deal possible on new materials. He took care of us every step of the way, and our journey from start to finish was over five months. To say he went the extra mile, was an understatement. If it weren't for this caring manager, I have to say I'd probably be on a smear campaign of Lumber Liquidators. Instead, we're loyal customers from here on out as long as Mike is running the store because we know he'll take care of his customers. It's what every manager should aspire to and I'd highly encourage anyone searching for bamboo, hardwood or even vinyl to give Mike and his team a visit. And while you hopefully will have no hiccups in your journey to new floors, even if you do, Mike and his team will take great care of you.

Webster Wood Floors We had Tim refinish our floors and…read morereplace our carpeting in our living room to match the floors he was refinishing in our other rooms. Tim was very professional, helpful and great to work with. His prices are reasonable and a quality of work is fantastic. We found him by seeing his sign and visiting another house that he had recently completed and hired him shortly thereafter. Great job! Thank you Tim

From the owner: We specialize in two main areas installation of solid or engineered wood floors. For over 22 years…read moreAmish installers and myself have worked together to provide the highest quality possible for hardwood flooring. We also use Engineered wood for radiant heated homes, below grade, or on slab condominiums. We also sand and refinish wood floors with very effective dust containment. We were one of the first in the industry 24 years ago to use these systems. Also our finishes are second to none in durability and beauty, We use Straight Professional Urethanes that have 3 times the solids of a Polyurethane, with 4 times the material and durability of factory prefinished floors. Webster Wood Floors has had the highest referral rate in south central Wisconsin. With High quality and savings of up to 1/3 of Flooring stores and some of our competitors. Where I personally am on site and using over 40 years wood working experience. From Angie's list (55 5-A rating reviews, twice my closest competitor), with 100% positive A+ ratings on Google, FB, and Wisconsin BBB. We have lists of up to 11 times we have been passed from one satisfied home owner to the next. I truly enjoy what I do, and feel your hard earned dollars should provide the most beautiful, longest lasting flooring in the industry. With health benefits of dramatic dust and allergen control, to the value and equity solid hardwood flooring provides to your home.

Monty was excellent! He gave me notice that he would be arriving in an hour and showed up right on…read moretime. He was friendly and did a nice job with my carpet and couch! I thought pricing was very reasonable.

I am extremely happy with the services I received. Alex was extremely professional and responsive…read more He arrived on time and did a great job with our carpets. The price for the service was also fair and a good value. If you're thinking about getting your carpets cleaned, don't hesitate to contact them. You won't regret it!

Alex is the best. He not only cleans carpets, he cares about his customer. His advice is spot-on. I…read moreknow my domestic skills are sorrily lacking, but Alex's reminders of vacuum the number of days or people + pets means I run the vac almost constantly. My house looks and smells brand new when Alex is through!

They showed up in a mask, which was good, and did an amazing job with my carpets. They were very…read morenice, very friendly, worked hard, and when they left my carpets looked like new and smelled great. Their charges were very reasonable too. I will definitely have them back again for my carpet and upholstery cleaning needs!

I called less then 24 hours before I needed a spur of the moment carpet cleaning on some…read moreupholstery. They let me know they were running late from their earlier appointments so I didn't have to wait around unnecessarily. They worked until every single person on their team (and myself) was beyond satisfied that the work was done. I don't remember exactly what time, but I think they stayed until 7 pm at least. They even told me some care instructions after, and offered to come back if I noticed any other problems. Would definitely recommend these guys!