We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

I had new countertops installed in my kitchen and when they installed them they put a 7 inch dent…read morein the side of my 3 day old refrigerator. They did not tell me they did this all they did was move a calendar we had put up with a magnet over the dent. it took getting a hold of the Waukesha Mgr. to try to get this situation fixed. After three weeks they brought a new refrigerator replacement but it had a bigger dent in it than the original. I finally made a deal with them to make a credit on my credit card and am just keeping the dented original refrigerator. I guess the worst part is that they damaged the fridge and tried to cover it up without telling me. My question is can you trust a company after they do something like this?

I recently had the floors in my house refinished, and gotta say...it was a fantastic experience!…read moreThese are the kind of projects one dreads, with the amount of work involved, moving absolutely everything out, and completely disrupting living conditions for a week...not the adventure you want to do more than once! But Sergenian's crew was absolutely fantastic, every single step of the way! (5-stars isn't enough!) Starting with Russ' consultation, he is the epitome of professionalism, always being sure to not over-promise, or just agree to everything I say to make the sale. And when Kyle and Armando came to do the work, they continued with extremely specific discussions of the technique, timeline, expectations, etc. They worked diligently, with extreme consideration for my home, my dog, and fully discussing all of the steps along the way. Out-standing! And the quality of their work is A+ to boot. In this day and age, it is incredibly difficult to find contractors who are reliable, experts, diligent, considerate, and actually deliver on what they say. You are lucky if you get two of those qualities, but Russ, Kyle and Armando delivered in full in every single category; Outstanding! (Did I mention how nice all of the office staff was as well? They were; and efficient, too!) I have had an *extremely* mixed bag of experiences dealing with contractors here in Madison, from absolutely miserable schiesters I've been tempted to take to court to the very good ones who've been great and gotten the job done. But this group of individuals was so outstandingly great, I wish they'd take up every other trade, and solve all of my remodeling needs! To be clear, I don't work for Sergenians, and I'm not related to anyone there (!) but I think when you come across such an amazing, talented team, who cares deeply, and actually does their job incredibly well (at reasonable cost, no less!), well, that deserves a minute of my time to say thanks, for a job more than well done. Turns out there are still some good people out there, just gotta find them as you wade through the opportunists and such...faith in humanity restored through flooring! ;-} (And almost forgot, but the flooring was *black* which is extremely non-standard! I'd looked and talked with several other companies, always getting a "...yeah I think we can do something like that" vibe; not what you want to hear. But Sergenians was incredibly explicit about what can and cannot be done, and they might say "minimizing expectations," but in reality, the final floor is absolutely glorious, way BEYOND what I'd even hoped for!) Ok, time to stop the ramble, and I'm gonna go enjoy my new floors! (And in the photos I'm posting, it is hard to capture the rich black, because if you go "true" to color, it looks so dark you see no detail...but to see any detail, you have to brighten up, and they don't look like that. Such are the limitations of "standard" photography; HDR photos would be ideal. The takeaway point is that IN-PERSON, the floor looks SPECTACULAR! ...and yes, black floors will show dog hair, dust, etc., but a small price for the best looking floors ever!)

Sergenians has an unbelievable amount of gorgeous floor coverings, including carpet which is what I…read morewas shopping for. There was no problem taking home several carpet samples for a few days, trying to make my decision. One thing I really appreciated was their array of companies, fabric, colors, information on content and environmental/allergen free choices. I was lucky to have Molly assist me because I was overwhelmed, not being someone who shops for carpet often. Molly found samples closer to what I wanted than I had found. I was stuck and she was patient and helpful, never pushy. I ended up choosing a large and fabulous area rug which Sergenians have several stacks of. Jacob was also very helpful finding runner choices for me.

A few months ago we had a water incident that damaged our kitchen and dining room and we decided:…read more"It's time to replace some flooring, it is time to replace some carpet!" We filed an insurance claim, we got the dosh, and so we figured we'd shop around. Carpet Plus was one of our first starts. When we got there on a Saturday afternoon I knee-jerked and said: "Uhm, are they open?" as the lot was COMPLETELY empty. Shake it off, it was a Saturday and nobody is redoing floors all the time. Went in. No one else was there, expected. The sole attendant launched into a vague, dispassionate toned "I Don't Really Wanna Be Here" overview of the products and their various virtues and then disengaged entirely. I definitely appreciate the hands off approach. What I don't appreciate versus what I've seen elsewhere between box stores and local joints: NO. POSTED. PRICES. Like for the material itself, let alone anything else. I'm posting this after having been through a local store where all that was posted, sales were shared, rebates announced. Maybe they're fine but they need to be more professional, post prices, and most importantly: SHOW they care.

I had some Tarkett flooring installed in two bedrooms. Months later I found a bump under the floor…read morefrom a piece of debris that was left and called them to come look at it. Dave looked at it and agreed to fix it but never got back to me as promised and I let it go as I have a very busy work schedule. Fast forward 3 years and each piece of Tarkett flooring is buckled up/curling up from the sides and the floor looks like an ocean. 6 months have past since I first called this problem in. 3 people have already looked at the floor and took pictures. Each of the 3 have confirmed the floor is bad and said it will be replaced under the lifetime warranty but now they say a 4th person needs to look at it. I've been waiting over 2 months for this 4th person, calling the people that have already been here but they just blow me off.

Customer service needs to be improved. Asking for full payment for flooring and labor upfront is is…read moreunacceptable to me . This company could go bankrupt and they have my money I put over half down and they refused to schedule installation until I paid the whole amount. The flooring was delivered to my home and their reasoning was I'm not serious enough that I need to pay the whole amount. I find that ridiculous . Looking for a new installer .

I'll go ahead and say it. I'm high maintenance. I expect a lot out of the businesses I deal…read morewith--prompt and friendly service, a variety of product choices, knowledgable salespeople, quick delivery of services and a good value for the price. And when something goes wrong (and let's be honest, even with the best of intentions, sometimes things just go wrong), I want it fixed quickly and with the least amount of pain possible. Last August, when my husband and I decided a flooring change was in order for our house, we decided to visit Lumber Liquidators, having zero knowledge of anything about flooring except that it was something we walked on. Our initial experience was flawless. The manager (who we learned was somewhat new to the store) Mike was immediately likable, the kind of guy who you felt like you've known for years, a buddy who just happened to work at a place you needed to buy something. No question was too stupid (how does a floor click together at the time seemed a reasonable question) and he made sure we understood what we were looking at. I think our visit, which we happened to purchase on based on the customer experience alone, lasted about two and a half hours. While there was a limited staff on-site during the off-peak hours we were there, Mike handled us and other customers with a finesse that can't be taught, and everyone in the store seemed all too happy to be pouring over bamboo, hardwood and vinyl samples with someone who genuinely seemed passionate about his store, his work and the product he was selling. We were impressed and skipped happily out of the store, receipt in hand, anxiously awaiting our installation expert measurement appointment. Here's the point in the story where I'll skip the drama details with the at-the-time third party installers. Our experience with that branch was so negative there is no scale accurate enough to depict the amount of incompetence and lack of any sort of customer service. Luckily Lumber Liquidators wised up and has since switched to a really great installer called Hometown Floors (who are nothing short of amazing). My point to mention this is how the store dealt with us during the epic fail of an install. And the point why it's so important, when things go wrong, to have a manager like Mike and a store like the one in Sun Prairie in your corner. Because they make it right. Even though the store and Mike had no control over the install, Mike took our case upon himself personally. He called when he had no reason to, checking up on our progress though honestly his part in our customer journey ended as soon as we walked out of the store. He worked with us when we needed to return materials, called on our behalf and through it all getting us the best deal possible on new materials. He took care of us every step of the way, and our journey from start to finish was over five months. To say he went the extra mile, was an understatement. If it weren't for this caring manager, I have to say I'd probably be on a smear campaign of Lumber Liquidators. Instead, we're loyal customers from here on out as long as Mike is running the store because we know he'll take care of his customers. It's what every manager should aspire to and I'd highly encourage anyone searching for bamboo, hardwood or even vinyl to give Mike and his team a visit. And while you hopefully will have no hiccups in your journey to new floors, even if you do, Mike and his team will take great care of you.

Webster Wood Floors We had Tim refinish our floors and…read morereplace our carpeting in our living room to match the floors he was refinishing in our other rooms. Tim was very professional, helpful and great to work with. His prices are reasonable and a quality of work is fantastic. We found him by seeing his sign and visiting another house that he had recently completed and hired him shortly thereafter. Great job! Thank you Tim

From the owner: We specialize in two main areas installation of solid or engineered wood floors. For over 22 years…read moreAmish installers and myself have worked together to provide the highest quality possible for hardwood flooring. We also use Engineered wood for radiant heated homes, below grade, or on slab condominiums. We also sand and refinish wood floors with very effective dust containment. We were one of the first in the industry 24 years ago to use these systems. Also our finishes are second to none in durability and beauty, We use Straight Professional Urethanes that have 3 times the solids of a Polyurethane, with 4 times the material and durability of factory prefinished floors. Webster Wood Floors has had the highest referral rate in south central Wisconsin. With High quality and savings of up to 1/3 of Flooring stores and some of our competitors. Where I personally am on site and using over 40 years wood working experience. From Angie's list (55 5-A rating reviews, twice my closest competitor), with 100% positive A+ ratings on Google, FB, and Wisconsin BBB. We have lists of up to 11 times we have been passed from one satisfied home owner to the next. I truly enjoy what I do, and feel your hard earned dollars should provide the most beautiful, longest lasting flooring in the industry. With health benefits of dramatic dust and allergen control, to the value and equity solid hardwood flooring provides to your home.

Monty was excellent! He gave me notice that he would be arriving in an hour and showed up right on…read moretime. He was friendly and did a nice job with my carpet and couch! I thought pricing was very reasonable.

I decide to hire Steam Plus. They were one of only 2 businesses that responded to my request,…read moreanswered my questions with follow-up questions to make sure they understood what I wanted, and the owner even called me to nail everything down. Great experience so far.

Alex and his team did an amazing job. Our carpets look brand new! They were very responsive, sent…read morehelpful reminders and offered reasonable prices. Would definitely recommend and will use them again in the future.