The Bivona Insurance group has been absolutely amazing!! We have been clients for years and Mike Bivona has always went above and beyond for my family as well as my friends. My daughter recently just got her own policy and Mike was amazing with her!! Took the time to explain her policy and make sure she understood it. I will definitely recommend Bivona Insurance Group to everyone I know. read more

Michael has insured my car and home ever since moving to AZ. Always making sure I'm insured correctly for my protection. Always personable, very knowledgeable, professional and cares. I recommend The Bivona Insurance Group. Thank you Michael read more

Michael has been our agent for years. He's helped us with boats, cars, homes and nearly everything in between. I've called him several times when, obviously, it's a crisis and he Is Always calm. He makes sure I'm calmed down, then he sets up a plan to handle whatever it is. I would Highly Recommend Bivona Insurance Group! read more

I inherited Michael via a boyfriend and didn't think it really mattered who handles your insurance. Boy was I wrong. In 6 months, we have had 2 situations requiring an agent who is timely in his responses and will go above and beyond to make sure things get done right the first time. I was so impressed by his communication and willingness to be with us every step of the way that I had him take a look at Bodify's business insurance as well. He took the time to walk me through the pros and cons of each carrier. I certainly don't want to read through a long policy, but Michael did so without a thought and helped us uncover a few redundant items between our multiple carriers. So not only do I understand my policy now, but we have the appropriate coverage and he saved us money. In a world where many insurance agents just view you as a number, it is so refreshing to have an agent who is on your side, will respond to a text or a call and do whatever is necessary to ensure you, your business, your cars and other valuable items are taken are of. I can't recommend Michael Bivona and Bivona Insurance Group enough. You have a client for life! read more

The best insurance company I ever caught in my life get the best quote and good quality and somehow made a connection with you and will probably come and get insurance with you for my car thank you so much I will give you an A+ read more

Jim is the best insurance advisor in town. He is very professional, highly educated and does what is the best for the client. I highly recommend Bivona Insurance Group. read more

Just recently moved to the Phoenix area from Ohio. Our car insurance company back in Ohio did not service AZ. So to our surprise found out that car insurance was quite a bit more expensive in AZ than Ohio. We shopped around on our own and were rather depressed with the outcomes. Has a last resort I just went onto Google and found Jim and his company. Great find. Jim and his team are top notch and he was able to get a rate that fit our budget with the coverage we needed. read more

Crissy W, Thank you for your feedback and I am truly sorry that you did not have a great experience. Let me explain a little further in detail to address your concerns. First concern is with the price. We have access to over 10 companies and it allows us to give our clients a very competitive price. However your price was a little higher because you did not have prior insurance. When you have no prior insurance your price will be quite a bit higher with any company. Second concern about the payment method. Yes we do take debit and credit cards as well, however the best price is if you have your payments automatically deducted which is what you asked for and the only way to do that is by setting it up to draft out of your checking account through your routing number and checking account number. This allows the company to give you a discount for this option, most companies do not have an option to have it automatically drafted out via your debit or credit card because they are charged a fee. Next concern was on your renewal. I understand your frustration about the price going up, unfortunately, I as an agent do not have control of that. It was a rate increase by the company, the good news is because I'm a broker, I can shop around and make sure you are getting the best price! However; in this situation you called me before I could get to your renewal and when you expressed your concerns I felt I handled it in a timely manner and was able to provide you a better quote. Your concern was that because you feel that I should have been proactive, and you are right. I try as hard as I can to be proactive, every month I try and go through my renewals and call each client. Most companies will only allow us to see the renewals 30 day out so we try and call clients towards the end of the month so we can see as many of our clients as possible. This means if your renewal is around the 1st of the month I would be calling you only a few days before your policy renews, that doesn't mean you cannot call me prior to renewal, in which case you did, this allowed me to handle your case sooner. My intention is never to take advantage of people, the better our service and the happier our clients are, the more referrals we receive, building lasting relationships. In your case, the reason you were charged an overdraft fee and money was pulled out of your account was because the payment was already scheduled to draft your account before you sent us the cancellation notice. I advised you to dispute it with your bank so that it would clear up your overdraft fees and expedite the process, otherwise it takes the insurance company up to 2 weeks to issue you a refund check. As far as not following up with you, I felt it was resolved with no further action needed? You sent me a text about the charge and I responded back with the answer. I never heard anything further form you with any additional questions? I truly am sorry for the lack of communication. I have been selling insurance for over 10 years and have been doing it with honesty and integrity always doing my best and continue making improvements along the way. Unfortunately it is impossible to please everyone. If and when I make mistakes I take ownership of my mistake and fix them immediately. In this situation it sounds like a misunderstanding and lack of communication. Sorry for any inconvenience I may have caused you and I hope this clears up things more. Please feel free to reach out to me if you have any further comments, questions, or concerns. read more

Used this company when I bought a car & the salesman made me have insurance before I drove off the lot. This was a company that they recommended. Thought the prices were pretty steep & was told that I was paying so much because I didn't have a car for 2 years...therefore didn't need auto insurance. Payment always had to be debited from my checking acct...absolutely no option to pay with credit card. I thought that sucked. When my year was almost up I got the renewal and instead of my insurance going down with a good driving history and no claims, it went up. Called another company that I was interested in and got MUCH better coverage. Called Jason to cancel & he told me they needed my signature to cancel, so I sent that to them. Miraculously, when Jason asked why I was going with another company I told him I was getting better coverage for cheaper. He then told me he is a broker & can probably find me cheaper and better coverage. He ended up calling me back with, I'll admit, a better deal...but by that time I had a bad taste in my mouth for how this guy does business. Why wouldn't he have sent me that quote originally on my renewal??? Probably because he makes more money by screwing people over. Ended up being billed from their company and also being billed by my new company. Which put me in overdraft. I called & texted Jason...he texted back (not even a phone call...) and told me to call my bank and have them open an unauthorized charge claim. It was resolved by my bank in a little over a week, but in the meantime I have a negative balance in my account because of their debit & couldn't even use my checking acct for that time. I never heard anything back from Jason ever as far as the charge. No apology for my time & energy that had to go into all of these calls. Pretty rude. I DO NOT recommend. read more

After using bivonas insurance for 6 years, I recieved a letter from safeco, the company he insured me with. Its states I have 30 days to remove vines from my home, paint the eave of my garage and get rid of my " pitbull" I dont have a pitbull I have an american bulldog. I ask Jim what to do, at which point he says " cut the vines, slap a little paint on the garage and email me a statement saying its not a pitbull" I did as he requested to avoid being dropped but 2 weeks later ( not 30 days) I get another letter saying ive been dropped. When I call him to ask why, he tries to sell me a more expensive package. He did nothing for me except take my money. Ive never had a claim or an incident at my home. I went to state farm and now pay a little over half what I paid bivona. Stear clear this is a bad deal waiting to happen. read more