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    BJC Medical Group

    5.0 (2 reviews)
    Closed • Closed

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    Compass Health

    Compass Health

    3.0(1 review)
    15.4 mi

    The Sullivan clinic is part of the Compass Health Network. It is located one block away from the…read moreHospital. Opening Hours are Mo-Fri 8AM -5PM. Dental services are not available on Fridays. Services are great - Communication is terrible. The Compass Health location in Sullivan, MO offers primary care, mental health and dental services. I do not use the mental health services so can't say much about it. It's easy to schedule an appointment. The schedulers take your preferences into account and appointments are usually available within a couple of days. Scheduling follow up appointments are also easy. All staff is friendly and polite. Doctors, Nurse Practitioners and Nurses have been quick to explain what they were doing and why, and what the next step in the treatment is. I have no complaints about the staff and the services provided. HOWEVER...the communication away from the clinic is where the system breaks down. That is not the staff's fault but the way the system is set up. There is no patient portal. Unlike other clinics you cannot check online if your test results are in, request refills or send a quick message to your doctor. Everything is done through a switchboard/answering service. You state your problem and what location you need to speak to and get connected to another answering service. Talking to your Doctor's nurse means you have to leave a message stating your problem and your name and phone number. Then you sit and wait for a call back, and wait, and wait, and wait some more. I have called five days in a row to resolve a problem with my insurance company. Today I finally got a real person on the phone because I asked to not be connected to another answering machine. The problem was resolved in less than five minutes. My husband is waiting for test results and has been calling for the past four days - always being routed to answering machines. This is not the first time that happened and it probably won't be the last. As long as you are willing to put up with being on the phone for days on end I can recommend this location for their service, but it brought my review down to three stars instead of the five they deserve if their communication would be better.

    Southwest Pediatrics

    Southwest Pediatrics

    4.1(19 reviews)
    69.5 mi•St. Louis Hills, Saint Louis Hills

    I was told the doctor would not see my child since I had a vaccine exemption for my child (my…read morechild was vaccine injured and doctor was told). This is because, we now know, the doctors are all paid more if they have 100% compliance for vaccinations for all their patients. Recently at a congressional hearing we found out that pediatricians are being paid by the HMO insurance companies for vaccinating kids. Payment is $200-$600 per child. Many pediatricians making $1 million a year just for vaccinating kids. Practices must keep a certain percentage of patients at 100% vaccination rate to qualify for the payments. Pediatricians stop seeing kids as patients whose parents refuse vaccinations. This is not about health. It's about doctors and insurance companies making millions and billions per year each. It was crushing. My child's former pediatrician who assisted with the getting the exemption due to what he termed 'adverse reaction' and the exemption was granted, retired and moved out of state. He even called them but they would not honor his calling to talk to the new prospective doctor. They are monsters there.

    When we were expecting our first, so many friends recommended Southwest Pediatrics to us! We went…read morefor a meet and greet with Dr. Shilpa and really felt comfortable with her. We also got great recommendations about their other doctors, too. I like that Dr. Shilpa is relatable (she seems to be around our age with a young kiddo as well) and she takes time to answer all of my questions (I come almost every time with a list of questions on my phone). She is patient in sharing her expertise and has a kind way of interacting with my child. Now after the birth of our second baby, Dr. Shilpa sees both kiddos. I like that the exchange is very accessible and easy to use. We've called many times during off hours to reach a nurse from Children's hospital. They'll either answer our questions immediately or they'll contact the on call pediatrician and then call us back. It's pretty straightforward to schedule a sick visit the same day, though if you call right at 8:30 when their phone lines open, you might have to wait on hold for a few minutes. The nurses and other staff are usually very pleasant and helpful. I highly recommend Southwest Pediatrics and especially Dr. Shilpa to anyone looking for a pediatrician in south city!

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    BJC Medical Group - familydr - Updated September 2026

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