I have celebrated 25 anniversaries of my 30th birthday. So when you get to be my age it is good to make an appearance at your doctors office at least once a year. It is good to know that everything is still good and that you don't have anything sneaking up on you. After a year of active Yelping and wanting to do it more energetically in 2013, I wanted to make sure my antique of a body could handle it. They also recommend checking with your doctor before starting a new vigorous exercise program. I had to start an exercise program to help me drop the extra 30 pounds that have been added to my frame in the last four years of Yelping. I just hoped he'd not find anything else wrong with this half century plus man. As usual, my check in was easy even with my company changing insurance companies. The taking the new information was smooth and effortless. The front office personnel was well prepared for those changes at the first of the year. It seemed as if everyone who was checking in at the same time, also had changes in their insurance and it was all completed in a timely manner. I barely had to check in on Yelp and one of the friendly efficient nurses was calling my name to come back to one of the examine rooms. Before sticking me in a room, she had me do the thing I was dreading most and that was weighing. The number was higher then I wanted, but not as high if I hadn't gone back to Weight Watcher earlier this year. She then put me in a room and I had no waiting at all. Another nurse joined her and they completed all my test, asked me various questions for clarification and left the room. It was only minutes before my doctor, John Ellena entered and completed my physical. John has a great bedside manner, is good listener and takes great concern in my health. I then was walking back out to my car in less then 40 minutes and a clean bill of health. He did tell me to watch the weight, eat in moderation when Yelping and to keep going to the gym. read more

I would have given a better review prior to this week. My family doctor, John O'Brien, left his old practice and came to this practice two years ago. I went with him and have no bad comments about his care at all. However, he retired this week. I am 62 with a history of respiratory illnesses and other health challenges and called yesterday to have a visit. The first person I spoke to gave me the name of the NP that worked with the dr I am switching to when I was told I could not be seen by that dr for two weeks for my "well visit". I was told by Zane that the NP had four slots. I checked my insurance and called back and got a different person. I was then told that the NP was not taking new patients. I was not asking to be a new patient, but rather to see the doctor's NP. What is happening was significant enough to warrant a nurse triage call back. I retold everything a third time and the conversation was left with the choice of a virtual visit without any real data from an examination or you'll need to go somewhere else. She seemed distracted from the home during the phone call. I ended up at Mercy Go Urgent Care and had a wonderful NP who diagnosed me within 10 minutes with bronchitis and explained the hours long shallow and virulent coughing. After looking at my BJC chart she said that I should have been red flagged based on my respiratory history. She also supported my turn down of the virtual visit for the same reason I thought. She needed to hear my breathing. I cannot stay with a practice that cares more about protocols than their patients. It's too dangerous. read more

I had a terrible experience today with BJC Medical. In late 2015 I purchased a hearing aid from Christian NW Hospital audiology department. It is broken. Now the department has closed. Records are at Baptist Hospital supposedly. I called Christian and they had me call Baptist. I called Baptist and they had me call Christian Hospital. Repeated process about 5 times. No records, no financial information provided for me. Promised they would call back, no call. So even though I paid over $3500 for a hearing aid, NO HELP! Don't go there. Go to Costco or someplace else. Found an audiologist in Venice, FL who would look at it. Appointed made for 1/2 hour later, hearing aid fixed in 15 minutes, and $25. BJC said I could not send it back to them to fix but they would be happy to set an appointment for me but it would take 3 months???? Rating would be -1 if possible. DON'T GO THERE!!!! read more

Its had been a terrible experience for me, and I am understating it. I had to find a doctor's appointment for my wife and so I started the tedious process. Why is the process tedious is another huge conversation for some other day. So I logged onto my insurance provider's website and got BJC medical group's number. Why did I go to the insurance provider's website for this number ? To make sure I am only looking at the in-network doctors or doctors who accept my insurance. Out of the options given to me, I picked an appointment with a doctor who was far from home but could see the patient the same week. The doctor was alright but this review is not about him, so I will not share details or experience with him. I get a gift from BJC group a few days later in the form of a bill for seeing the doctor and the tests doctor had to prescribe. I called my insurance to see why they refused to pay and to my, not so pleasant, surprise the doctor was out of network until 2 days after the appointment date. The group takes no responsibility for booking an appointment with out of network doctor. Obviously they refused to pay for this and I was forced to pay. I was told, when I called the billing department, that it is the patient's responsibility to find out if the doctor is in network or not. Why not tell me this when booking the appointment? If I am call you and asking you for a doctor's appointment after providing my insurance details, shouldn't you only give me those doctors who are in network? I could look for in-network doctors and call them independently on my own too. If you are taking this responsibility, should you be a little more careful? I am extremely disappointed with their service and do not recommend using them. read more

First of all let me start by saying that I booked an appointment with a person and they gave me a 7:00 a.m. appointment. I received a phone call confirming the appointment two days before. I arrived at 7 and the stupid person at the front desk said that the doctor was on Military leave. Ok again not my fault, because I was not notified at all, so I didn't have any time to make an appointment with another doctor. Needless to say, I couldn't see the doctor that day. I will be leaving this medical group. Not very caring or professional at all. My advice hire caring professional front desk people who actually know how to pick up a phone and cancel appointments so that patients aren't blind sided. read more