I'll start by saying I only shop using pickup, but that's why I love BJs so much. They offer curbside pickup! I don't exactly love loading a cart, loading my car and carrying my stuff inside, so getting rid of two of those jobs makes my life easier and my back happier. Now, laziness aside, BJs is great for a few other reasons. The muffins are delicious. The potatoes are priced well and they're huge. Perfect for baking. I prefer the BJs store brand paper towels to the other warehouse store people rave about. The chuck and brisket hamburger patties are the best burger patties I've had in years. Far and away better, and a better value, than any other grocery hamburgers in the area. Their spreadable butter is great and so cheap. Same with the giant tub of sour cream and the single serving hummus cups. The pastry and cookie trays are always crowd pleasers. I've gotten a lot of good deals on seasonal candies, and a markdown deal on a piece of outdoor furniture was so good I was giddy. All this to say, don't sleep on BJs when it comes to warehouse store memberships. There's a lot of good stuff here. read more

This place located in Oaks closer to the expo center is located in the busiest section of shopping area. They have a huge parking lot and also a gas station with discounted rate for members. Lesser wait lines on the gas pumps at Bj's. The Bj's store has wide range of items bakery, fresh produce, diary, frozen sections, Electronics, clothing and many more. They do have seasonal sections like Halloween, Summer patio furniture and needs etc. The staff is friendly but as you exit sometimes the staff validating the receipt may not be so friendly :), other than that this club is maintained well but lacks something that other clubs offer. The Layout as such is confusing. The collection is good so worth visiting this club. Ensure to use the App to leverage the coupons before checkout. read more

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I have a great idea. Let's have the rudest, snippiest, nastiest associates work at the front door so that the last thing people remember after visiting the store is getting a terrible, cold and unfriendly attitude as they're leaving. We get that it's mostly a thankless job working right there and there's a constant wave of receipts to scan for an entire shift. But it's a free country and you aren't obligated to work here..and it isn't your customer's fault that this is the job that you signed the dotted line for. We gave three strikes at this location but now we're cancelling our membership. Been fun but we'll be moving on, BJ's. read more

Nick Rush and Myron Davis are wonderful guys! They are so helpful, pleasant, smart and detailed. I buy all our family tires for all our cars from BJ's because they are always so helpful and knowledgeable. I've never had any issues with either one of these men when I needed help with one of our tires. They both always have the best customer service responses and skills. They always find a way to fit us in and complete the job in a timely manner. They truly seem to like their jobs and make every effort to accommodate. I've had several interactions with Nick and he is the absolute best! I just started working with Myron and I find him to be equally reliable. If you are looking for good, affordable tires with excellent men to maintain them, I advise you to consider BJ's and the tire department. You won't be disappointed if you encounter either one of these gentlemen. Thank you guys! Keep up the great work! read more

I fell for their 75 cent a gallon gas discount program. It gets you inside their store to purchase 4 items that you might not have needed anyways. They are sure you will spend money on other items too. When you try to use your gas discount, it doesn't work. They tell you you have to wait 15 minutes. 15 minutes later you go back in the store because it still doesn't work. They redo your receipt and tell you to wait 15 minutes. 15 minutes later, it still doesn't work. You have to talk to the store manager. You then get your gas and go back in AGAIN and wait for the store manager to come to the desk and issue you the 75 cent/gallon credit. Does this sound like some kind of scam to get you in their store and then hope you give up on the gas thing ? Horrible experience with this outfit. It sure isn't a COSTCO when it comes to customer service. read more

In order to save money you need to spend a good amount of time before each trip going through 300+ electronic coupons on a very slow painful website. I wish the discounts were automatic. Without the coupons, prices really aren't that competitive. Then the gas lines are always so long especially since a few pumps are almost always broken. There are a few items I regularly get here because they are cheaper here than elsewhere but I'm starting to think it isn't worth the hassle. They don't have everything you need so you still need to go to other grocery stores. read more

This place really needs to think about who they put in management positions smh. They had ppl just standing around with only 2 registers open and a line all the way to the back of the store and instead of opening more registers they just guided ppl to the 2 that were open read more

I stopped into Bj's because I had two memberships that were still active Bryce was very patient and helped me. thank again for going above and beyond to help me with my issue. read more

Lots of selections and friendly service. Great gas prices too! Also the butcher is always willing to cut large portions into smaller pieces. read more

Don't Tell Anyone Else But... I actually bought a garment of clothing at BJ's. Pretty much everything I swore I would never ever do in life I have done at this point, so I am never going to swear off anything again. Well, these yoga pants were so great, I actually went back to buy a few more pairs in other colors, and they were 50% off, so I got a bunch. This is definitely not an overall endorsement for wholesale club clothes (though I do have some Kirkland cashmere sweaters from Costco), but if you look carefully, I must admit, there could be a diamond in the rough! We left BJ's for almost a year because we got fed up that products advertised in the fliers were never available at any nearby club. Multiple emails to customer service, and even the local district manager, proved fruitless, so we were done. They sent us a steep discount offer on membership, and we decided a membership that low was worth it for the very limited (like 6x/year) visits we wanted to make. Wellsley Farms organic products remain plentiful, available on everything from tomato paste, to sugar, to quinoa, and of good quality. For smoothie makers like us, their frozen fruit availability is hit or miss, but I've moved on to Costco to reliably (and more cheaply) supply that. Frozen organic veggies, generic allergy meds, baby formula, sheep/goat feta, organic butter, Scott TP, and Wellsley Farms econo paper towels (which are actually more luxe than the high-end Bounty stuff), are our current staples at BJ's. Some decent imported products from Ireland (Kerrygold), Spain (Citterio), and Greece (Mevgal) are very reasonably priced. It appears they are introducing more and more unique and/or imported, products each time we visit, which is a plus. Occasionally, there will be a decent deal on something else, like the tricked-out snow shovel I bought a couple years ago, high quality car washing equipment (that was used, very successfully, to wash our house windows), or the abovementioned yoga pants, but I always Google prices on any unknowns before purchasing. Often Amazon has a better deal, or a better version of the product for a comparable price. Also, account for your gas and time. For example, there was a decent 55" 4K TV deal around the holidays, but they conveniently ran out of stock online, which meant you'd have to drive to the club to pick up. For $10 more, a competitor offered the same model with free shipping to my door, so why waste time buying this at BJ's? Each time I go to leave BJ's, they come up with something new to draw me back. For now it's okay, but they've lost my trust, and I have back-up sources for the stuff I need to get the family fed, because a home can't stop when BJ's fails to get their act together. So, despite the positives, three stars for unreliability. read more

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4 solid stars for BJ's! If you haven't been here for 4 years, come back and check it out! I think they have worked some of the kinks out! This is my second "members" club, Costco being the first one I participated in years ago. I like BJ's just fine! I'm surprised by the customer service complaints as I've never had anything but wonderful customer service here. Especially from the folks in the deli section who seem very eager to please! I mostly self checkout but did have to get help from the cashier once and it hardly felt like pulling teeth... Nice variety of goods kept in stock, rotisserie chicken, Uno's Pizza to go, butcher on site, full deli, the store is clean, they sell gas and propane at a discount, and, as someone else mentioned, they have self checkout lines which really speed the checkout process up(as long as you aren't using coupons, which would be better with an actual cashier). I'm very pleased with BJ's and glad to be a member! I got a groupon deal for the membership which included a gift card...google them and see what you can find! I'm very much impressed with the steaks! I've purchased them several times here and have been very happy with the price and quality of the meat. Overall I'm very happy with my membership at BJ's. It is almost worth it just for the price of gas! I'm not sure if Costco has changed, but at one point you could only use AMEX for credit. You can use whatever credit card you like at BJ's! read more

Things I do like about BJs: they have a particular water with a sport cap that I like and also they are never crowded. I did not realize that their return policy even for a credit is only 90 days Costco is a year. when I mentioned that, the person responded that they are not Costco. I did not have my receipt and he asked me exactly when I bought three items. I have no idea he said he needed to know exactly win so he checked March and April and could not find them gave them back to me and said not returnable their policy is 90 days and without a physical receipt, you receive a credit only since he couldn't find it as he searched through every item that I purchased, it was a Knogo. I mentioned that at Costco they can find things quickly based on scanning my card again he said they are not Costco no apologies and real lack of Caring for a customer satisfaction. I am not renewing my Costco membership now I know why it is never crowded. Also, their optical department pricing is the same as any high-end optical store Costco optical department pricing is excellent read more

My husband and I were BJ's members for 5 years, but we have finally decided to let our membership run out and joined Costco instead. There are a few issues I have with this particular BJ's location. Firstly, you do have to clip coupons if you want to save some money. When we first joined, the coupons had to be clipped out of the coupon book. While we were members, they transitioned to digital coupons that can be clipped in the app, while also still accepting the coupons clipped from the mailed coupon booklet, if you preferred. Clipping coupons was not a deal breaker for me, but there were countless times where items we clipped coupons for were completely missing in the warehouse, even if the coupon just became effective. Secondly, we booked a trip for our honeymoon through BJ's Travel. We booked through BJ's Travel since 3 months after our trip they promised a $300 gift card to use in store. The issue is that the gift card they provided was through email, which we then printed out & every time we went to use the gift card in store, the BJ's cashiers had no idea how to apply this gift card to our purchase. We had to wait at least 10 minutes each time for a manager to come over and apply the gift card. This was a major inconvenience. If you are going to offer a trip rebate, make sure your cashiers are trained properly on how to apply the rebate/gift card. Thankfully we were able to redeem the whole gift card after three trips to the warehouse. Lastly, the employees do not seem happy to be working here/seem indifferent. We had one recent incident where the straw broke the camels back, and we decided we were done. To provide some context, BJ's has an express pay option where you scan items as you shop & pay through the app so you can avoid the checkout lines & go straight to the exit for an employee to check your cart. The employee checking our cart huffed and puffed when we showed him that we did express pay and was annoyed that we didn't place the bar codes up for him to scan. We didn't know that this was a requirement for express pay (sarcasm). If he politely asked us to help him place the bar codes up in our cart, we happily would have & but he was rude about it and acted like we were an inconvenience when BJ's offers the express pay service for a reason. This person has no business checking carts and being the last point of contact when you leave the the warehouse. I'm happy we joined Costco & we will never step foot in this place again. read more

Tom and staff do a wonderful job explaining in full the details of each job and the follow up vehicle needs. It was a simple protocol to follow and I learned a good bit in the process. I recommend BJs tire for your affordable car care. read more

This is a write-up of their same-day delivery service. Using it could be dicey. We placed a LARGE order, and then on the day of delivery real-time message updates started trickling in that several items were unavailable and cancelled. We then received notification that our shopper had checked out. One hour later still, no delivery. Checking our online account and then our email, we discover that the entire order had been cancelled. Maybe I have to go back to the local Costco, whose in-store and online service have also been occasionally spotty and irksome. read more

I honestly cannot tell you what's worse how filthy and horrible the place smells of trash or how horrible and dishonest the staff are ?? Numerous times I have had ridiculous experiences from their not accepting their own coupons ( was accused of printing them myself!) to being accused credit card was stolen, to being overcharged for several items and being told that I had switched the prices ! Yes folks these people are truly the disease carrying bacteria that stick to your shoes when you walk into the most filthy of public urine and feces covered restroom floors! You just want to bath in bleach and disinfectant when dealing with these sleazy dirt bags! After 27 years of being a member I gave up my membership and will never ever rejoin! read more

This review is in regard to the parking lot at the Oaks Pennsylvania store I went to BJ's this evening when it was dark I don't think I noticed it when I arrive but when I came out it was very dark and I will tell you the lights in the parking lot were not on it was very hard to see people it was very hard to see other vehicles that might not of been parked properly but most of all I was very uncomfortable to walk to your car in the dark when you were there by yourself I did call them when I got Home and was told that they don't own the parking lot and don't have any control over the lights that is handled by the township now I did leave a message for the township which to my understanding is upper Providence I hope to hear back from them on Monday but I will would also think that the manager would take some action and perhaps also contact the township because it is very unsafe in many regards definitely would not shop there again until the problem is resolved wouldn't shop there again in the evening read more

**Avoid Joann at the self checkout line. Asked for help to scan a heavy item in cart-- she was annoyed that 1) I asked her to help me and wanted to stand behind the counter doing NOTHING and 2) that she would need to interact with a POC. She came over, didn't say hi or anything, just started berating me like a child for not waiting for the previous customer to finish loading his items in his cart. All the time I have been here, NO ONE has ever waited for me. She was very nice to the male customer... She scolded and humiliated me in front of other customers for a good 5-10 minutes. She should have helped him load instead of yelling at me. But that was her strategy so she wouldn't have to do any actual work. By the time she was finished scolding, he had already left. I was so shocked and after I loaded my items, she was gone. I have interacted with her before but all the previous times I was with my family and she just ignored me and scanned the items, no words out of her mouth. I filed a complaint with BJs but of course I never head back.** Otherwise this BJs has most of the stuff we need and most employees are okay. read more

The store is very dirty, I saw a big rat one day when I was shopping, just left my cart and walk out the store , will never shop there again , also the workers are not friendly at all read more

My goodness, why would someone come to this store instead of the big box store a little further down the road. The customer service is VERY slow. 3 people behind the counter helping 2 people sign up for a trial membership. Only reason I was here today because I too got a trial membership 2 months ago and saw some things in the flyer that I thought I'd like to try. Not gonna come back here. The experience was totally frustrating. Did you know if you purchase a gift certificate for someone, they have to pay a surtax on their purchases? Did you know that if you buy something that has a coupon in the advertisement booklet you have to cut the coupon out and use it before payment........................... Did you know that you are steered towards self checkout which has about 6 aisles as opposed to 3 with cashiers.? Did you know that the attendant has to help you about 3-4 times before you can self checkout because the system is outdated? Take a trip to Costco, where if you purchase something on sale, you don't need a coupon for it, where you can be sure items are fresh because the turnover is so heavy, where their are rotisserie chickens available for purchase now, rather than in 15 minutes, where if you have a gift card you pay the same price as everyone there. I'm NOT going back to BJ's to be frustrated. And I don't appreciate the religious mumbo jumbo as I leave the store. Religion and politics don't belong in big box stores. read more

Better then Sam's Club and about the same as a Costco when it comes to inventory and selection. Plus they have a gas station as well that usually is cheaper then the competition. Plus there are no crazy long lines like at most Costco's.I think it really helps they have those self-service checkout lines. That saves so much time when you just have a few items and want to get in and out really quick. You can't do that at Costco. However, if you're one of those people that uses alot of coupons, stick with a line with a cashier. It was a pain when I tried to self checkout and use coupons. I think it took me longer for me to pay because I had to wait for someone to help me process my coupon when the scanner couldn't read some of my coupons. read more

I had a terrific experience with the manager of the Oaks Optics Center. If anyone wears glasses you know how painful it can be when one of the nose pads falls off. In my case BJs was the most convenient location for a quick repair. Of course no one was on staff when I got there however there was a sign the indicated they would be open again at 4:00. Not a minute after 4:00 the most polite person was asking me if there was anything I needed. The manager quickly repaired my glasses with two new nose pads, cleaned and adjusted them for a comfortable fit. When I attempted to happily pay for the service the manager waived any charges and mentioned that it was a standard complimentary service BJs provides and with that the manager flatly refused to accept a the tip I was offering. I'll go there again! read more

TERRIBLE CUSTOMER SERVICE Stop hiring old, angru employees that don't like people for your information desk and cashiers for the self checkout that don't want to assist customers when they are just standing around doing absolutely nothing. Asking for help in this place is like pulling teeth. Only good thing is the gas is usually cheaper than other places. read more

Staffs are friendly. Merchandise are well organized. They do have a cold cut section. I come to get stuff that Costco doesn't offer. Gas price is great too. Apt quieter than Costco. read more

This is a poorly run store. My husband and I kept getting flyers for free day passes for BJs since this location is relatively new. We stopped in right before Christmas to use our day pass and check the place out. Upon walking in we were greeted by 2 men and one explained how the day pass wasn't truly a day pass so we would have to pay the 3% more for purchasing as non-members. We thought that wasn't bad so we picked up 2 or three items as gifts but when we went to the register they said we had to pay the 15% more....we told them what the door greeters said and they just said "they were wrong". I don't mind mistakes but at least be kind about them. We put the items back and left with a bad taste in our mouth. We were once considering joining, but due to bad customer service, we are def not returning here. read more

Love it here EXCEPT.... Whyyyyyyy is there a guy at the exit checking the receipt??????? I can run in, grab what I need, check out quickly and then get stopped and have to wait in line to leave with my paid items. The guy takes his time, tries to be funny. "There, there, there, there" drives me nuts!!!! He unpacks what I just spend time boxing and packing up. Are you serious? Do they have a problem with people stealing or something??? Install your security camera if you need to. This is ridiculous. Every time too. I have never ever seen them catch anyone with something not on the receipt. I don't understand the purpose of this. read more

i gave it two stars is going down hill in the last 4 years Employees are great but Management is below par. the powers at be are destroying the once great package stores sorry but this year i will not renew my membership read more

Purchased snow tires approximately six weeks ago for installation on November 19. The price was excellent vice purchase from an online retailer. Installation was excellent at the Oaks PA location. Kevin, our installer, was professional and very detailed. Kevin did a great job, including the cleaning of wheels and hubs prior to reinstallation. We have owned a lot of cars over the past 40 years and this was the best tire installation that we have ever experienced. Thank you for great service. We will definitely be back. read more

I went to this location for tires. They did not disappoint. At this location you don't have to go buy the tires and bring them to the store. Everything is in the same place. You park your car in the designated spot, they drive it into the bay and park it out front when the work is complete. Tom, Jordan, Joel were all very friendly. They worked together and were done replacing 4 tires in a little under an hour. The coupon for purchasing 4 tires at one time was clip-less. YAY! The price is fair at about $100 per tire (some brands higher) versus $165 at the dealership. Free rotation, free flat fixes and other things too. I highly recommend them! read more

My review has to do with the lunch meat section. It's always a long line and understaffed. The lady I just dealt with today was rude and bothered that she had to help me. Very unprofessional. I would not recommend waiting for lunch meat order unless you have time to waste. read more

Having a Bj's club membership helps save with gas, since their prices are usually cheaper than most gas stations. I have noticed they usually only have one register with an actual cashier. It seems they want you to self check-out, no matter how large your order is. read more

I'm not a big fan of these bulk buying places. This one has an okay selection, reasonable prices. I go there for my business to stock up on cleaning supplies, etc. Don't really use it for my home. read more